DEZ OBU

713-***-**** • ad4hjn@r.postjobfree.com

SECURITY CLEARANCE: Public Trust

EDUCATION

Degree: Bachelor of Science in Construction Management, University of Houston

Certifications: Certified Scrum Master (CSM) * SAFe Certified Scrum Master (SSM) * CBAP * Certified Agile Coach * Certified Product Owner * PMP * ITIL * Certified SAFe RTE

TECHNICAL EXPERTISE & SKILLS

Tools: Mural Miro AHA Jira Jira-Align Visio

ServiceNow Trello Azure AWS Confluence Clarity

Tableau NFRI Salesforce Whiteboard MS-Project NIST

MS-Office Kubernetes Cerner MS Purview EOL NOPE

Power BI

Skills:

Excellent facilitation and communication skills.

Business analysis and PM methodologies (Waterfall and Agile – Scrum & Kanban)

Requirement gathering and documentation.

Process modeling and epic / story mapping.

Gap analysis and solution design

Data generation, analysis, and visualization

JQL, SQL, & SQL Server – SSMS, SSRS, SSIS, SSAS, Crystal

Problem-solving and conflict resolution

PROFESSIONAL EXPERIENCE

Invesco (Fintech & Cyber Security) 07/2022 – Current

Scrum Master - Agile Business Analyst – Project Manager (Remote)

Project Management - Ensuring that projects are delivered on time, within budget, meeting quality standards by leading cross functional teams to deliver from inception to closure.

oImplementing a comprehensive Data Loss Prevention (DLP) strategy which has resulted in a 30% reduction in data breaches within the organization.

Migration of Policies / Data from Symantec to MSDLP and disablement of Symantec.

Migration of Policies / Data from SkyHigh to CASB and disablement of SkyHigh in collaboration with SalesForce Team and conducting critical Test Cases with SalesForce.

oImplementing Network Micro Segmentation initiatives, reducing the attack surface by 40% and enhancing overall network security posture.

oImplementing Discretionary Portfolio Program for creation and launching of Mobile App for a UMA platform and Firm Discretionary Programs for clients and Field Advisors.

Requirement Gathering, Marketing Analysis and Customer Analysis - Gathering, analyzing, and documenting business requirements from stakeholders / customers to understand the business needs & objectives for.

oAnalyzing requirements, identifying gaps, prioritizing needs / issues, and translating them into functional specifications (Epics & User Stories).

oSummarizing historical data using metrics (customer demographics, purchase history, and website interactions.

oUtilizing historical data to predict future outcomes using regression analysis, data mining, and machine learning to forecast customer behavior such as likelihood to purchase / buy-in / churn.

oConducting market research to gather data on industry trends, customer behavior, demographics, and preferences.

oSWOT Analysis - Evaluating the strengths, weaknesses, opportunities, and threats (SWOT) of the business and competitors to identifying areas where the business is excelling and areas that need improvement.

Process Improvement - Identifying opportunities for process improvement, workflow automation, and business transformation to increase efficiency, effectiveness and developing key performance indicators (KPIs) to measure the effectiveness of DLP and network segmentation strategies, resulting in a 25% increase in incidence response efficiency.

Risk Management & Data Analysis - Analyzing Wiz reports in collaboration with Amazon Warehouse Services (AWS) to identify trends, patterns, and insights that can help in making informed business decisions concerning Data and Integrated Risk Management.

oFacilitating risk assessments, audits, and vulnerability scans, identifying, managing, and mitigating high-risk areas within the network, leading to a 50% decrease in security incidents.

oFacilitating regular security audits and assessments, achieving a 95% compliance rate with data protection regulations such as GDPR.

oDeveloping and maintaining risk registers to track and prioritize security risks, resulting in a 30% reduction in high-severity vulnerabilities over a 6-month period.

oAnalyzing security metrics and trends to provide actionable insights to stakeholders, resulting in a 15% improvement in overall security posture.

oCollaborating with cross-functional teams to create and implement risk management policies and procedures, ensuring compliance with industry regulations and standards.

oImplementing employee training programs on cybersecurity best practices, leading to a 20% decrease in internal security incidents related to false positives.

oInternal Audit Enhancement – Collaborating with AWS in enhancing the internal audit function to provide independent and objective assurance on the effectiveness of internal controls and compliance with SOX requirements.

oVendor Management and Compliance – Collaborating with AWS in ensuring third-party vendors and service providers comply with SOX requirements.

Governance - Successfully leading teams working implementing risk management framework for the Governance Risk Compliance efforts across enterprise.

oLeading Data Governance Framework Development Team in collaboration with the Product Owner in implementing a formal framework to define the roles, responsibilities, policies, and procedures for managing data within an organization including the creation of RACI matrix to be used to define and communicate the roles and responsibilities of individuals and departments involved in managing and overseeing data-related activities.

Stakeholder Management - Engaging with various stakeholders including business users, project / program managers, engineers, testers, and other team members to ensure alignment and collaboration throughout the project lifecycle.

Documentation - Creating various documents such as business requirements documents, use cases, process flows, RACI, and other relevant documentation to communicate requirements, define roles and responsibilities, etc.

Testing Support - Assisting in defining test cases (Policies / Rules / Labels), conducting user acceptance testing (UAT), and ensuring that the final solution (Policy disablement / creation / modernization) meets the business needs / requirements of Privacy, Compliance, Internal Audit Teams, etc.

oCollaborating with Security Team in developing a testing plan to assess the effectiveness of key controls and monitoring processes to ensure ongoing compliance with SOX requirements.

Change Management - Supporting change management processes by facilitating communication, training, and adoption or roll-out of new policies and processes from phase to phase or Rings (Alpha, Beta, Preview & Production) across the organization in collaboration with Communication Team.

Training / Coaching - Implementing Agile and Non-Agile employee training programs such MS Purview for Policy Modernization, leading to a 20% decrease in internal security incidents related to human error or false positive alerts.

Facilitation & Scheduling - Scheduling and facilitating Agile and Non-Agile events to track progress utilizing Cloud-based platforms, remove impediments, align with Vendors, Stakeholders and Teams.

Reporting – Using different Metric Systems to track progress, generate reports and conduct Weekly and Monthly Status Reports for Leadership & Stakeholders.

T-Mobile (Telecom & Retail) 05/2021 – 07/2022

Agile Business Analyst – Project Manager (Remote)

Successfully leading the Cloud based Data Migration effort for a Lease Accounting Platform, ensuring seamless transition of legacy data to the new system.

Achieving a 98% data accuracy rate during the migration process, exceeding the project's target of 95%.

Collaborating with cross-functional teams and stakeholders to define data migration requirements and develop mapping strategies, resulting in a smooth and efficient migration process.

Conducting Customer / Market Analysis and Gap Analysis to understand areas where improvement is needed and gather requirements to be translated into Roadmaps / Epics and User Stories.

Reducing data migration time by 20% through automation of data extraction, transformation, and loading processes.

Implementing data validation checks and reconciliation procedures, leading to a 15% reduction in data discrepancies post-migration.

Improved data quality by implementing data cleansing techniques, resulting in a 25% decrease in data errors.

Receiving positive feedback from stakeholders for effectively managing the data migration project, meeting project deadlines, and ensuring data integrity.

Acting as a servant-leader for multiple Agile teams, facilitating Scrum events, and removing impediments & managing dependencies to help teams achieve their sprint goals.

Guiding and coaching the team on Agile principles and practices to improve efficiency and collaboration.

Collaborating with product owners, stakeholders, and development teams to ensure the product backlog is refined and well-prepared for upcoming sprints.

Facilitating continuous improvement through retrospectives, encouraging open and honest feedback from team members.

Supporting the team in estimating and planning work effectively during sprint planning sessions including a defined Definition of Ready & Definition of Done.

Acting as a mediator to ensure a healthy and productive work environment within the team.

Ensuring the team adhere to Scrum principles and practices to deliver high-quality products within sprint timelines.

Identifying and addressed any issues or roadblocks that were hindering the team's progress.

Conducting regular check-ins with team members to monitor progress utilizing Cloud based platforms and providing support as needed.

Collaborating with other Scrum Masters and Agile coaches to share best practices and improve overall team performance.

Acting as a change agent, promoting a culture of continuous improvement, and learning within the organization.

Maintaining transparency around team progress by updating and communicating key metrics and progress to stakeholders.

Increasing team velocity by 20% through implementing process improvements and optimizing team workflows.

Leading a successful transition from traditional project management to Agile methodologies, resulting in a 30% increase in product delivery efficiency.

Reducing the average time to resolve impediments by 25% by implementing a proactive approach to issue resolution.

Improving team satisfaction scores by 15% through fostering a culture of trust, collaboration, and empowerment.

Increasing sprint velocity by 20% over three consecutive sprints.

Reducing sprint planning time by 15% by implementing better estimation techniques.

Improving team's average sprint commitment accuracy to 95%.

Increasing team's on-time delivery rate to 98%.

Achieving team satisfaction score of 9.5 out of 10 based on quarterly surveys.

United States Postal Service (E-Commerce & Supply Chain) 01/2018 – 05/2021

Snr SCM Business Analyst / Change Manager (Remote)

Leading implementation and integration of Cloud based Salesforce CRM which involves initial setup and configuration of Salesforce CRM to meet the organization's specific needs and requirements, including data migration, customization, integration with other systems, and user training.

Leading team in Implementing Salesforce Service Cloud to enhance customer service and support operations, including setting up case management, knowledge base, omni-channel support, and self-service portals and apps.

Assisting with requirements gathering and documentation for various projects.

Conducting research and analysis to support the development of business cases.

Participating in meetings with stakeholders to gather feedback and ensure project alignment with business needs.

Contributing to the testing and validation of new systems and processes.

Leading change management efforts for major organizational initiatives, including process improvements, system implementations, and cultural transformations.

Developing and implementing change management strategies and plans to ensure successful adoption of changes across the organization.

Collaborating with cross-functional teams to identify change impacts, assess readiness, and develop communication and training plans.

Zillow Group (Real Estate & Cyber Security) 02/2015 – 01/2018

Scrum Master / Program Manager New York City, NY

Successfully managing high-profile Merger and Acquisition projects for top companies like Trulia, DotLoop, and Naked Apartments with Zillow, achieving a 95% data accuracy rate in seamless data migration and integration.

Directing expansion, supply chain, and product transformation projects for a database repository platform, leading to a 40% increase in operational efficiency and a 20% reduction in operational costs.

Spearheading the improvement of reporting accuracy by 25% through SAS products, enabling stakeholders to make data-driven decisions confidently.

Effectively managing project timelines, budgets, and resources to deliver high-quality products on time and within budget.

Gathering requirements from Stakeholders and Customer Analysis performed to understands needs and requirements for the business to be translated into technical details (Epics and User Stories).

Tracking and documenting progress utilizing Cloud based platforms.

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