Tejaswini Reddy

+* (***)-(***)-****

ad4hjc@r.postjobfree.com

PROFESSIONAL SKILLS

Overall, 7 years of experience in Salesforce.com Development, Administration and Implementation and Integrating Salesforce with other Applications.

Strong experience in all phases of Software Development Life Cycle (SDLC) including requirements gathering and analysis through project Design, Development, Implementation, Deployment, Testing and Maintenance.

Strong experience in working with Apex classes, Visualforce pages, Triggers, Controllers and Controller Extensions, Lightning Web Components, Test Methods and Application Design and Development on Force.com platform.

Integrated Salesforce with DocuSign to enable the e-signature functionality.

Experience with Salesforce developer toolkit including Force.com IDE, Migration Tool, Visual Studio Code.

Proficiency in Salesforce Administration tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validations.

Extensive experience of using declarative features like validation rules, Assignment rules, Auto Response rules, Escalation Rules for satisfying complex business process automations.

Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.

Experience in implementing Einstein Activity Capture, Opportunity Pipelines, Lead Scoring, Opportunity Scoring in Sales Cloud.

Experience in building Reports and Dashboards.

Experience in building Lightning Web Components, Aura Components to meet business requirements.

Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Experience Cloud, Marketing Cloud, Call center, Chatter and App-exchange applications.

Experience working on REST and SOAP Web services.

Experience in writing complex Flows and migrating Workflow rules and Process Builder automations to Lightning Flows.

Experience in writing complex SOQL Queries in apex to build the functionality that meets business requirements.

Experience in Change Management using CI/CD Pipelines on Azure DevOps, Antirabbit, and Changesets.

Experience working on Velocity. Worked on designing Flex Cards, Data Raptors, Omni Scripts. Experience in web technologies like HTML, XML, CSS, JavaScript, Angular JS, WSDL, and SOAP.

Experience in implementing CPQ in Salesforce to manage Quotes, Products and Pricing and Order Management.

Implemented the Email-to-Case functionality to support the customer support department.

Implemented Knowledge Articles and created a help portal for external customers to access the knowledge articles.

A self-starter and Salesforce enthusiast who thrives on working in fast-paced environment.

Strong team player with service-oriented attitude and customer focus.

CERTIFICATIONS

Salesforce Certified Platform Developer I

Salesforce Certified Administrator

EXPERIENCE

SALESFORCE DEVELOPER VERIZON, TEXAS AUG 2022 – PRESENT

Improving systems integration and automation through design, refinement, and improvement to the CRM system with the primary objective of user satisfaction. Actively supporting sales, marketing, operations and business managers with process development, data and systems analysis, systems integration, and CRM administration/development.

Involved in gathering the requirements from business stakeholders, product managers and end users.

Working with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce CRM Environment.

Analysed current business processes and collaborated with Sales Leadership to conceptualize and implement new processes and workflows.

Integrated Salesforce with Enterprise Applications using MuleSoft API Connector.

Built custom components using Aura Framework, Lightning Web Components, Visualforce to meet the Business needs.

Implemented Salesforce Vlocity to provide business a unified platform with a single customer view of their policies, financial records, and claims.

Implementing Vlocity have improved improve sales, service, and marketing agility, as well as operational efficiency, while reducing time to value.

Integrated Salesforce with Telephone app, Vonage for Customer Service agents.

Implemented Einstein Activity Capture, so that users can see all the outlook emails and calendar events in Salesforce directly.

Used CI/CD pipelines on Azure DevOps to promote changes to production.

Defined the security of the organization through profiles, permission sets, role hierarchy and Enterprise Territory Management module.

Worked on building dynamic dashboards and reports based off Salesforce Data resource.

Created workflow rules, Flows, Process Builders, Validation Rules, Assignment Rules and automated some follow up tasks for Sales and Service teams.

Involved in managing daily administration tasks like multiple user setup, configuring profiles and roles, customization of objects, fields, record types, page layouts.

Documented & conducted multiple training sessions across various sales channels.

Involved in code review sessions to make sure the best practices are being followed while writing custom logic.

Used Visual studio code for code development.

SALESFORCE DEVELOPER STATE STREET BANK, BOSTON, MA March 2019 – JULY 2021

Design and build technical solutions on the Salesforce platform to support Sales, Service and Marketing business strategies.

Responsible for analysing complex business problems and implementing solutions that will support and enhance the functionality of growing business applications infrastructure.

Worked with key stakeholders to gain deep understanding of their business strategies to translate their requirements into well-architected solutions.

Perform and participate in peer code review for ongoing projects to ensure high quality of code, technical solutions, and design patterns.

Providing day-to-day salesforce administration support, maintenance and operations of Salesforce applications and integrations.

Worked on building the communities to help employees, partners and customers connect with each other and get the work done.

Followed the DevOps process to push the changes from sandbox to production instance. Used Azure DevOps as the deployment tool and followed CI/CD process for change management.

Create and maintain technical design documentation.

Responsible for ensuring the right level of non-functional needs such as quality, scalability, performance, flexibility, modularity, maintainability etc.

Responsible for researching on force.com capabilities, new features and keeping up with Salesforce releases as needed to suit business requirements.

Configured Knowledge Base and Data categories for the Customer service representatives.

Managed Contract and Order Management process which includes product and service configuration, quote creation, pricing structure, billing statement.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on daily basis.

Implemented the Salesforce and Power BI integration.

Implemented Enterprise Territory Management to support the Sales and Support processes.

Exposed Salesforce Data through MuleSoft in a consumable format for other applications in the organization.

SALESFORCE ADMINISTRATOR/DEVELOPER ACCENTURE, HYDERABAD, INDIA JAN 2016 - Feb 2019

Working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.

Interacted with various Business team members to gather the requirements and documented the requirements.

Reviewed Business Requirements and Technical Specification Documents.

Analysed the scope of requirements, and managed requirements.

In charge of conducting the UAT with the Business Users and gathering feedback.

Actively interacted with Team Members, Business Analysts and Project Management team to analyse the business process and requirements.

Performed the roles of Salesforce.com Developer, Administrator and Salesforce CRM in the organization.

Built the custom lightning components using Aura Framework on record pages to show the required data to users.

Responsible for design and functionality of various Email templates in communities.

Developed Controllers for Visualforce pages in communities based on the requirement.

Responsible for writing multiple triggers, apex classes, workflow rules to keep track of the users in the community.

Worked on enhancing a customer portal, that has been developed for the portal users.

Worked in configuration of a marketing tool, Constant contact for sending bulk emails to the users.

Worked on integrating an external tool with Salesforce.

Responsible for data clean up and maintain unique records in both the marketing tool and salesforce.

Creating custom reports on campaigns to generate reports on a single click.

Worked on large amount of data for cleaning and deploying it into production environment.

Responsible for maintaining data consistency post deployment.

Responsible for migration of data from an external tool into Salesforce.

Involved in multiple cycles of testing and fixing the defects that are logged in by the testing team.

Responsible for maintaining the security by creating various sharing rules and permission sets and writing scripts for Field Level Security.

Responsible for creating and configuration of various homepage components in the communities.

Education

MASTER’S DEGREE AUG 2023 CAMBELLSVILLE UNIVERSITY, KY

Major: Computer Science

BACHELOR’S DEGREE MAY 2015 JNTU HYDERABAD, INDIA

Major: Computer Science

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