Elayna Suzanne Jackson

Summary:

Detail oriented quality focused customer service professional. Proficient in responding to customer inquiries and finding solution. Experience with handling inbound/outbound phone calls for services. Strong listening and interpersonal skills.

Skills:

Customer Service

Multi-task

Product diagnostics

Troubleshooting

Answer phones

Data Entry

Exceptional listener and communicator.

Effectively conveys information verbally and in writing.

An unwavering commitment to customer service.

Ability to build productive relationships, resolve complex issues and win customer loyalty.

Flexible team player who thrives in environments requiring ability to effectively multi-task.

Education:

High School Diploma

Manual High School

Work Experience:

Camfil USA, Peoria, IL July 2023 – Present

Office Administrator

•Inbound/ Outbound calls

•Managing customer service inbox

•Use of microsoft excel, teams, and outlook

•Transferring calls to multiple departments

•Gathering pertinent information place customer and vendor orders

•Data entry

•Coordinating shipping and receiving

•Creating quotes for product orders

•Other assigned tasks as given

Renewal by Andersen, Peoria, IL June 2021 – May 2023

Marketing/Scheduling Specialist

•Inbound/ Outbound calls

•Inbound/ Outbound texting

•Use of microsoft excel, teams, and outlook

•Transferring calls to multiple departments

•Gathering pertinent information to qualify appointments scheduled

•Data entry

•Other assigned tasks as given

Objectwin American Red Cross, Peoria, IL Feb 2021 – April 2021

Data Entry

Matching/merging donor records

Use of microsoft excel, teams, and outlook

Sorting mail

WALMART, Peoria, IL Feb 2020 – Oct 2020

Sales Associate/Stocker

Responsible in answering phones and direct calls to correct department.

Assisted customers with various concerns.

Handled stocking of merchandise.

Addressed complaints in a timely and diplomatic way.

Viva USA Caterpillar, Peoria, IL Oct 2019 – Mar 2020

Accounts Receivable Specialist

Sorts, stamps, and distributes incoming mail/documents to appropriate service center.

Monitor shared email accounts and print documents when required.

Assisted with data entry.

Ensures timely and accurate processing of documents by coding, entering, and auditing data in software systems

File/sort a variety of documents based on type, date, supplier or carrier code, or other appropriate identifiers

Handle personal and confidential information on a regular basis

Prepare, scan, index, verify and archive materials according to documented procedures

HGS Delta Faucet, Peoria, IL Jan 2019 – Apr 2019

Customer Service Representative

Handled a high volume of inbound calls which is approximately 50 calls daily.

Looked at diagrams for customer/client for troubleshooting purposes.

Handled product diagnostics, troubleshooting, and shipping parts information for product repair.

Handled outbound phone calls for sales and service.

Addressed customer service inquiries with accurate, relevant, and appropriate information.

OSF Medical Group, Peoria, IL Dec 2017 – Nov 2018

Scheduling Specialist

Answered phones and direct calls to correct department which is approximately 70 calls daily.

Assisted patients to various concerns.

Handled scheduling of appointments for clients/patients.

Accurately and promptly coordinated scheduling, rescheduling and cancellation of physician appointments so to maximize resource utilization for optimum efficiency.

Mediacom Cable, Peoria, IL Apr 2016 – May 2017

Customer Retention Specialist

Handled a high volume of inbound calls which is approximately 50-100 calls daily.

Make appropriate sales/offers for new services.

Handled technical concerns/complaints for troubleshooting such as interrupted service.

Assisted customer/client with billing concerns/complaints.

Provided exceptional customer service and developed awesome rapport with customers.

WALMART, Peoria, IL Jul 2015 – Feb 2016

Sales Associate/Stocker

Responsible for answering phones and directing calls to correct department.

Assisted customers with various concerns.

Handled stocking of merchandise.

Addressed complaints in a timely and diplomatic way.

Contact this candidate