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Property Manager Customer Service

Location:
Murfreesboro, TN
Posted:
March 21, 2024

Contact this candidate

Resume:

Shelly A. Casey

**** ******* ****

Murfreesboro, Tennessee 37130

219-***-****

ad4hil@r.postjobfree.com

OBJECTIVE:

I am seeking a challenging yet rewarding position within your company. The position preferred will require an individual with a seasoned and experienced background, and history of success for keeping the community in top-notch condition for the residents, while building a motivated and trustworthy team who consistently delivers a notably higher level of service and maximizing the operating performance of the community.

QUALIFICATIONS:

*Ensure and successfully run the community overseeing all day-to-day operations *Follow and ensure that all company policies and procedures are being followed

*Provide superior customer service and communication with service oriented

philosophy

*Experienced in computer software / programs: HDS, AMSI, One-Site, Yardi,

Entrata, ICAM, ESite, Yieldstar, Ultipro, Paylocity, Paycom, Modern Message,

Opiniion Surveys, SOCI,Knock, HUD EIV Reporting and variety of other HUD

programs, and most basic computer programs/software

PERSONAL COMPETENCIES:

*I embrace change and the opportunity it brings, with a high degree of flexibility

and can multitask

*I am outgoing with high energy, competitive by nature and always welcome a

challenge

*I run on transparency and have no fear of conflict; and strive to use my voice and perseverance to make a difference

*Proficient in an array of leasing software and property management applications

*I am an advocate and confident in any leadership decisions needed to support the success of my community that I am assigned to

*I know that teamwork is key in sustaining a winning community, with the ability to train, lead and mentor

*I am compassionate, friendly, very well organized and detail orientated

*Underwent two separate property renovations

WORK HISTORY:

Elmington Property Management

Floating Community Director Tennessee Affordable Housing Industry July 2023 thru current

Crossings at Hazelwood and Crossings at Greenland – Peak Made Realty

Property Manager Murfreesboro. TN

Student - Shared Living Community / Conventional January 2023 thru July 2023

Landmark at Wynton Pointe

Community Director Nashville. Tennessee

Conventional Property June 2021 thru January 2023

Berkshire Place Apartments

Property Manager Nashville, Tennessee

HUD-Section 8 / Tax Credit September 2019 thru June 2021

Student Quarters-Peak Campus Murfreesboro, Tennessee

Assistant Manager / Bookkeeper July 2016 thru September 2019

Student Housing Property

Niles Housing Commission Niles, Michigan

Executive Director. March 2014 thru May 2016

PHA Property

Country Acres Apartments LaPorte, Indiana

Property Manager July 2011 thru March 2014

HUD Section 8 Property

Margaret Robertson Apartments Hermitage, Tennessee

Property Manager April 2009 thru December 2010 Tax Tax Credit and Section 8 Property

Valley Brook Townhomes Nashville, Tennessee

Property Manager September 2008 thru April 2009

Tax Credit Property, accepts Section 8

North Wood Park Apartments Lebanon, Tennessee Property Manager January 2006 thru January 2008

HUD Section 8 Property

Bavaria Apartments Nashville, Tennessee

Property Manager August 2002 thru January 2006

Conventional Property

Southwind Management and Professional Housing Management Elizabethtown, Kentucky

Property Manager July 1998 thru April 2002

Cleveland Manor Apartments Rural Development, accepts Section 8

CaveHill Manor Apartments Rural Development, accepts Section 8

Circleview Apartments Section 8 Property

Lakecrest Apartments Tax Credit Property, accepts Section 8

EDUCATION:

Elizabethtown Community College Elizabethtown, Kentucky General Studies 1996

Knox High School Knox, Indiana General Studies 1990

CONTINUING EDUCATION COURSES:

The Nelrod Company:

Fair Housing / 504 Compliance November 2014

Public Housing Eligibility & Suitability November 2014

HUD Office of Labor Standards and Enforcement (OLSE):

Davis Bacon Training / Workshop September 2014

Department of Defense:

Cyber Awareness Challenge October 2014, January 2014

July 2013, December 2012

Information Systems Security Awareness June 2012

Intelligence Community Information System Security Awareness April 2012

National Center for Housing Management (NCHM):

Certified Occupancy Specialist May 2013

Ross Business Development:

HUD Today & Fair Housing Today April 2012

EIV Today & TRACS Today April 2012

Southeastern Affordable Housing Management Association (SAHMA):

HUD Handbook 4350.3 Change 2 Update September 2007

Quadel Consulting Corporation:

Tax Credit Compliance System (TaCCS) December 2002

Grace Hill / Visions. Continued and on going



Contact this candidate