Daisiha Bonmon

Houston, TX *****

ad4hh8@r.postjobfree.com

+1-502-***-****

Authorized to work in the US for any employer

Work Experience

Sales Representative

eHealth - Houston, TX

September 2023 to Present

Sales Support Representative for Medicare health insurance. I talk to eligible beneficiaries who have Medicare parts A and B and gather general important information regarding their Medicare insurance to connect them over to Licensed Insurance Agents.

401k Specialist

Slavic401K - Houston, TX

March 2023 to April 2023

Take inbound calls from participates calling in about there 401k plans and assisting with distributions of funds. Processing rollovers forms. General questions bout there benefits Explaining the different between Roth and pre tax 401k, IRA’s, Service Advisor

Transcom - Houston, TX

June 2022 to February 2023

•

trouble shooting hardware and software issues dealing with any iOS device

• Running diagnostics test to check from hardware and software issues within the device it’s self

• Setting up reservation appts for service

• Examine our has history and processing refund request

• Answered inbound and outbound calls

• Technical support

CSR - Customer Service Representative

Direct Express Call Center - San Antonio, TX

January 2022 to June 2022

I work as a Level 1 direct express agent dealing with card holders calling in about transactions and bal inquiries, disputes and bank statements as well. Deposit history pending deposits, etc. Customer Service Representative

Marsh & McLennan Companies - Houston, TX

August 2021 to December 2021

I worked as a General benefits counselor for health insurance where I enrolled customers in their benefits including spending accounts like an FSA or HSA or DCFSA, medical, dental, vision, short and long term, etc.

• Provided assistance to clients

• Answered phone and assisted clients with changes

• Explained products and benefits

• Provided excellent technical support

Customer Service Representative, Iqor

iQor - Houston, TX

July 2020 to July 2021

I worked as a customer service rep. I answered incoming calls for clients wanting to set up new gas services. Made outbound calls as well to customers on behalf of their account for services. Setting up payment installments as well.

SMcargo agent

United Cargo - Houston, TX

October 2018 to January 2020

i Worked As A Front Counter Agent Dealing With Drivers Who Would Come In To Pick Up And Drop Freight Off To The Warehouse. Very familiar with Air Way Bills and knowing status of freight or shipment.This department I also answered phones calls and made payments via email as well. I Also Worked As A Pet safe Agent Where I Would create bag tags to Ship Out Pets And Ship Cargo Out For Customers As Well. A lot Of My Work Consisted Of Computer Work And Paper Work with Great Customer Service. I have also just recently moved departments. I currently work at the mail facility. Here I deal with all the mail that comes In to Houston i sort mail out and roll down tollers to proper cart. I operate a mule as well to move multiple carts of mail at a time to move mail to where it needs to go. Most Of My Hard Work Considered Of Customer Service Dealing With Lots Of Customers. Education

High diploma

Radcliff, KY

Skills

• Culinary arts (1 year)

• Management (Less than 1 year)

• Training

• Data Entry

• Restaurant Experience

• Kitchen Experience

• Freight Experience

• Administrative Experience

• Food Preparation

• Computer skills

• Microsoft Office

• Microsoft Excel

• Customer service

• Technical support

• Customer support

• Communication skills

• English

• Microsoft Outlook

• Leadership

• POS

• 401k (1 year)

• iOS

• Operating Systems

• Computer Networking

• Salesforce

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