HAROLD B. WEST

** **** *****

FREDERICKSBURG, VA 22406

ad4hgv@r.postjobfree.com

540-***-****

CLEARANCE: TOP SECRET SCI W/CI POLYGRAPH

EDUCATION: Master Business Administration (MBA), Averett University; GPA: 3.5

Bachelor Business Administration, Averett University; GPA: 3.5

I have over 30 years of U.S. Naval and private sector experience, to include Business Systems Analysis, Technical Control, Operations Management, and Information Technology (IT) experience encompassing Program Management, Public Key Infrastructure (PKI) implementation and support, CNSS Senior System Manager (SSM), information assurance, ITIL, Continuity of Operations (COOP), Service Desk Management, Network Vulnerability, HF/UHF Operator, SHF Operator, EHF Operator and Video Teleconference operations and services. Technical Control Operations - established and supported voice, data, video, satellite, and radio frequency (RF) circuits. Performance includes troubleshooting, monitoring, dynamic routing, frame relay, circuit action, authorized service interruptions, trend analysis, testing and cost analysis.

SPECIALTIES

Operations Mgmt.

Network Analysis

ITIL V3

Service Design

Service Transition

Service Operation

Service Migration

Service Support

Service Delivery

IT Requirements

Scrum-Master

Leadership

Process Analysis

Cost Benefit Analysis

Active Directory

Blackberry Services

Process Improvement

Applications Services

Microsoft Office 365

Requirements Analysis

Context Diagram

Use Cases

Critical Thinking

Military

Customer Service

Root Cause Analysis

Agile-Framework

EXPERIENCE

Booz Allen Hamilton, Quantico VA, June 2023 to Present

Senior IT Project Manager/Business Analyst/Lead Technologist, FBI- Laboratory Division Information Systems Technology and Strategy Unit – Portfolio Management (ITSU-PMT)

Plans, organizes, and implements IT projects. Additionally, manages the day-to-day operations and maintenance of legacy databases. Duties includes:

Maintaining project timeframes, budgeting estimates and status reports

Managing resources for projects, such as computer equipment and employees

Coordinates with project teams and stakeholders.

Develops project schedules

Implements IT strategies that delivers projects on schedule and within budget

Uses project management tools to track project performance and schedule adherence

Conducts risk assessments for projects

Conducts system analysis

Provides cost benefit analysis

Organizes meetings to discuss project goals and progress

Booz Allen Hamilton, Crystal City VA, May 2022 to June 2023

Senior Business Analyst/Lead Technologist, FBI- Case Management Applications Section, IT Applications and Data Division (ITADD)

Lead the collection, capture, and management of mission user needs from prioritization, concept development, and user story writing to support development and deployment as a business analyst subject matter expert. Facilitate the gathering of business-focused requirements to support a product team, and product owner, including defining the backlog and ensuring the user’s perspective is considered. Work with the product owner and users to determine the operational objectives of business needs and elicit requirements. Focus on requirements related to improved usability, user experience, and user adoption and engagement. Identify core business needs, decompose, and document concepts of operation, story maps, briefings, and user stories, document business rules, and construct workflow diagrams, as needed. Condense complex business processes into clear and actionable user stories with acceptance criteria. Work with IT and mission stakeholders to review, update, and maintain a business process roadmap of the to-be system and evaluate areas of reengineering by outlining potential to-be processes

ECS Federal, Stafford VA October 2019 to May 2022

Senior Business Analyst/Scrum Master, FBI-Development and Maintenance Support Services

Provided focused agile software development for Combined DNA Index System (CODIS), a mission-critical application for the FBI. Expertly provided business analysis and Scrum Master expertise to Scrum Teams tasked with delivering functional enhancements to CODIS. Duties includes:

Decomposed Functional Requirements into appropriate scrum units (Epics, Features, User Stories)

Developed acceptance test criteria (ATC) as appropriate to fully validate delivered functionality.

Facilitated Scrum Ceremonies and improve agile practices throughout iterative releases.

Collaborate with other teams to understand how CODIS system changes may affect the development and testing efforts.

Interacted with required stakeholders including CODIS PMO, Scrum Development Team, infrastructure managers, and SME Team to understand the needs of end users and document those needs as functional requirements.

Coordinated monthly/sprint reporting and communication.

Developed or modified moderately complex documentation to ensure fulfillment of all CDRL requirements.

Quality Management

Supported software testing, including executing test scripts.

Provided continuous innovation by implementing best practices to improve technology tools and processes to increase team efficiency and technical execution.

Reported, tracked, and communicated status on software development and risks.

ECS Federal, Dahlgren VA September 2018 to October 2019

Senior Business Analyst, Naval Surface Warfare Command (NSWC) Cyber Analysis and Mission Assurance Branch

Provided business and requirements analysis to Scrum Teams tasked with developing Mission Assurance Decision Support System (MADSS) 2.0. While concurrently sustaining legacy MADSS by resolving defects and providing minor enhancements. Skillfully performed duties related to the review, assessment, and development of business processes and systems upgrades. Proficiently combines business-planning expertise in information technology and process improvement to analyze and translate NSWC’s operational and technical requirements into system development. Also performs as Product Owner support which includes maximizing the value of the products created in each iteration by the Scrum Team. Specifically, drafting, editing, and explaining user stories, acceptance criteria, and operational needs with the team. Ensures the team continues to develop systems and software in accordance with the product manager's priority list and recommends changes to multiple operating functions and systems.

Interacted with stakeholders, other business analysts, testers, product owners, and MADSS Team Leads to understand the needs of end users and document those needs as functional requirements and user stories.

Decomposed operational and technical requirements into appropriate epics, features, user stories and acceptance criteria.

Collaborated with other scrum teams to document and communicate dependencies, identify, and report risks involved with MADSS development and enhancement.

Leveraged Team Foundation Server (TFS) to manage MADSS development and enhancements. This includes user stories, features, epics, and WIKI pages used for documentation and best practices.

CACI, Alexandria VA August 2017 to August 2018

Senior Business Analyst, Defense Information System Agency (DISA) Project Management Office

Performed professional duties related to the review, assessment, and development of business processes and systems. Focus is on the effective use of resources, both people and technology, in the execution of the Defense Information System Agency mission. Strategically function as a liaison between IT users, stakeholders, and software developers. Proficiently combines business-planning expertise in information technology and process improvement to analyze and translate DISA business requirements into system deployments and business process changes. Also performs as a change agent to help facilitate effective deployments/modifications to current systems and practices.

Additionally, operated under minimum supervision and performed duties with broad latitude for judgment. Independently performed business process analysis; compared DISA processes to industry standards and best practice. Skillfully collected, developed, and analyzed IT requirements; documents and recommended changes to multiple operating functions and/or systems. Also performed strategic business analysis to support future DISA IT Business Systems and Architectures.

CSRA, Chantilly, VA August 2015 to August 2017

Business Analyst, Naval Criminal Investigative Service (NCIS)

Performed professional duties related to the review, assessment, and development of business processes and systems. Focus is on the effective use of resources, both people and technology, in the execution of the Naval Criminal Investigation Service (NCIS) mission. Strategically function as a liaison between IT users, stakeholders, and software developers. Proficiently combined business-planning expertise in information technology and process improvement to analyze and translate NCIS business requirements into system deployments and/or business process changes. Also performs as a change agent to help facilitate effective deployments/modifications to current systems and practices.

Additionally, operated under minimum supervision and perform duties with broad latitude for judgment. Independently performs business process analysis; compare NCIS processes to industry standards and best practice. Skillfully collects, develops, and analyzes IT requirements; documents and recommends changes to multiple operating functions and/or systems. Also performs strategic business analysis to support future NCIS IT Business Systems and Architectures.

The Informatics Applications Group (tiag), Reston, VA, April 2014 to January 2015

IT Project Manager, Navy Medical Research Center (NMRC)

Planned and executed NMRCs IT mission. Conducted frequent executive level briefings. Managed all IT projects and provided technical solutions. Responsible for all aspects of the IT program and projects to include schedules, documentation preparation and customer interaction.

Responsibilities include:

• Managed cost, schedules, and quality by overseeing program/projects deliverables. Ensured all schedules and budgets were met

• Created and implemented project definitions, schedules, and objectives for multiple projects with varying complexity. Prepared detailed statements of work and obtained concurrence and approval from stakeholders regarding various project aspects and adjustments. Participated in delivery assurance reviews to ensure adherence to project management policies and procedures.

• Assisted in staffing, organized project team members to ensure communication and understanding of deadlines, assignments, and objectives

• Performed ongoing reviews of projects status; identified possible project risks. Recommended and implemented risk mitigation solutions.

• Worked in conjunction with team members and stakeholders to manage changes to technical requirements, business requirements and schedule of projects. Provided input on possible changes needed based on project status.

Averett University - Full Time Student, Quantico VA, September 2013 to December 2016

SRA International, Inc., Fairfax, VA, May 2009 to Aug 2013

Deputy Service Desk Manager, ITIL Problem Manager Joint Staff Information Network (JSIN).

Provided quality day-to-day IT Customer Service, technical staffing, and training. Provided problem management support at the Tier 1, Tier 2, and Tier 3 levels. Constantly (24x7), responsible for providing effective and efficient Information Technology services in support of the Chairman of the Joint Chiefs of Staff (CJCS) and the Joint Staff. Ensures the team meets all Service Level Agreements, to include First Contact Resolution, Average Wait Time, and Call Abandonment Rate.

Additional duties include Project Management duties for Operational Projects (Remedy Tier-0 Self-Service Requirement module, Web-based Remedy, and Process Improvement). Sets policies, performance standards, and conducts counseling with team members.

Created and maintain the Remedy Problem Management Module

Established and updated Joint Staff Known Error Database. Also published Knowledge Articles

Provided outstanding leadership during the Joint Staff successful migration to NIPR and SIPR Enterprise Email, rolled out over 2000 Virtual Desktop Infrastructure (VDI) thin clients, SharePoint farm reconfiguration and migration, fielded unclassified Enterprise Content Management (Documentum), decommissioned unclassified exchange server, implemented printer efficiencies, fielded SIPR tokens, and flawlessly upgraded 6,000 workstations to Windows 7

Updated training for Remedy 7.6 Web Client and Service Requirement Module (Tier 0)

As Project Manager completed the installation and programming of the Front Panel SMART Board, which displays real-time incoming calls to the Services Desk, calls currently being answered, calls waiting to be answered, and available technicians.

Consistently meet all Service Level Agreements (SLA's)

Routinely use process modeling and process design to create and update standard operating procedures (SOPs) for the technical and administrative staff. Also recommended changes to the organizational design to support improved processes.

Developed and implemented roadmap to provide continuous improvement to enterprise network performance and security.

Conducted network problem diagnosis and root cause analysis from incident records and system outages.

Briefed a detailed monthly network problem reports and resolutions to the Joint Staff Chief Information Officer

Implemented ITIL best practices, to include service management processes, data analysis, workflows, and recommendations for improvement.

Identified process deficiencies and implemented cost effective network solutions.

Assisted Service Level Management in establishing Service Level Agreements (SLA) with the customer

Managed the governance and compliance to the established SLAs for network outages and resolutions.

Performed trend analysis and developed enterprise solutions.

BP & Associates, Alexandria, VA October 2008 to May 2009

Senior IT Consultant (Volunteer Position)

Managed day-to-day IT construction activities. Responsible for coordinating, trade groups schedules during constructions.

Identified IT and Telecommunications options with recommendations, providing additional resources and/or the implementation of solutions.

Office of Naval Intelligence (ONI), Washington, DC, September 2005 to September 2008

Information Technology Enterprise Operations Division Chief/Operations Manager

Provided identity protection services, information assurance, network administration, intranet support, and video telecommunications services to the ONI and other tenant organizations.

Project Manager for DOD Intelligence Information System Public Key Infrastructure (PKI) and liaison between contractors and military. Developed standard training and standard operating procedures to ensure the highest quality of customer service.

Compiled, drafted, and presented high level communications briefing daily for the Commander, ONI, and other high-level staff members.

Managed daily operations of 100 personnel over eight functional areas to include logistics, help desk, deployments, administration, database management, software licensing, software distribution, and world-wide training services.

Developed critical procedures and guidelines for continuation of mission essential information systems in the event of a crisis.

Naval Computer Telecommunications Area Master Station Europe, Naples, Italy

Facilities Control Chief/IT Requirements Manager September 2002 to September 2005

Project Manager for the installation and testing of all secure and non-secure voice and data networks. These networks are major resources used to support the National Defense and the Global War on Terror

Streamlined procedures for reporting commercial circuit outages. This process included collaboration with DISA Europe and Telecom Italia to establish a 24/7 English-speaking Help Desk. As a result, the average length of outages was reduced by 50%

Defense Information System Agency (DISA), Dulles VA December 1998 to August 2002.

Information Technology Manager/Operations Manager

Project Manager supporting immediate and emergency information technology requirements of the United States Secret Service (USSS) during the 2000 Presidential Campaign, Inauguration, and Republican/Democratic National Convention

Performed as the communication manager and ordering officer for 4,000 voice and data communications circuits operated by the USSS supporting law enforcement efforts during the 2001 Super Bowl in Tampa FL, 2002 Winter Olympics in Salt Lake City Utah, United General Assembly 55, New York City, and the North Atlantic Treaty (NATO) 50th Anniversary.

USS NASHVILLE, Norfolk, VA, November 1995 to December 1998.

Technical Control Senior Manager

Lead technical expert responsible for providing and maintaining rapid, secure, and reliable voice, data, and video communications on mission-critical systems.

CERTIFICATIONS

Certified SAFe 4 Agilist (Certificate ID: 537*****-****) – 2020

Certified ScrumMaster (Badge ID:1163891) - 2020

Scaled Agile Framework Practitioner (SAFe 3.0) - 2016

ITIL (Information Technology Infrastructure Library) Foundation V.3 Certified – 2010

Committee on National Security Systems (CNSS) 4012-Senior System Manager (SSM) and Information Assurance Manager (IAM) Certificate -2011

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