Vice President Operations Manager

CHRIS WARREN

Bradenton, FL • 727-***-**** • ******************@*****.***

TOP-PERFORMING EXECUTIVE

Director of Operations • Regional Operations Manager • Senior Vice President of Operations

Strategic Leadership • Operational Excellence • International Diplomacy • Cost Optimization

Improved Revenue Growth • Led Turnaround Efforts • Enhanced Client Relationships

WORK EXPERIENCE

Prime Revenue 2022 - 2023

Global Program Manager, Americas

●Optimized 17 investment-grade clients' portfolio with $90B annual transactions.

●Supervised successful trade of $63B invoices annually.

●Surpassed revenue goals, achieving 102% of objectives.

●Devised effective strategic plan for the initial 90-day rollout of new client programs while fostering cross-functional collaboration within customer success teams.

●Conducted regular, comprehensive reviews with clients and executive team to evaluate results, making strategic recommendations to boost performance.

●Cultivated and maintained relationships with executives across Treasury/Finance, Procurement, Supply Chain Finance, and Banking sectors.

●Introduced mature-phase client programs, collaborating with global teams for smooth communication and optimizing results.

Hyrell 2018 - 2021

Chief Operating Officer

●Optimized finance, HR, operations, sales, customer service and marketing.

●Steered the company through ownership change, strengthening its infrastructure.

●Engineered platform version upgrades, enhancing overall user experience.

Dockside Consulting 2017 - 2018

President

●Consulted with franchise owners, aligning strategies within key business pillars.

●Empowered owners/management with focus on achievable goals and strategic plans.

Valpak Direct Marketing Systems 2014 - 2017

Director, Franchise Development and Canadian Operations

●Boosted digital revenues from $800,000 to $2.1M via innovative print/digital packaging strategies, SEO/SEM services, and website construction/reputation management tactics.

●Oversaw P&L, marketing, and inventory across 14 locations, boosting retail revenues from $3M to $8M by setting ambitious operational goals.

●Generated revenues of $320M+ with development of the Franchise network.

●Reduced Accounts Receivable by implementing a comprehensive network-wide Financial process that decreased bad debt expense from 6% to less than 2%.

●Boosted Canadian circulation by implementing our first Master Franchise Agreement with Canada's biggest direct mail firm, leading to a growth rate of up to 25%.

●Surpassed revenue budgets by at least 10% each year through strategic prioritization of key initiatives and effective coaching of team members.

●Reduced Canadian franchisee's postage costs 12% through contract restructuring.

●Revamped 19 underperforming franchises by cutting operational expenses, restructuring procedures, employing skilled staff, and elevating sales team morale.

●Built a robust Franchise Support team of 16 professionals across US & Canada to provide comprehensive on-site and remote support to 160 franchisees.

●Pioneered in direct mail and digital marketing, handling an annual circulation of 480M envelopes and 18B ad inserts for 22,000 clients.

●Enforced emphasis on fundamentals of creating profitable firms through planning, team-building, recruiting local franchise sales teams, and operations management development.

●Crafted sales and operations strategies for Canada with full P&L responsibilities.

Valpak Direct Marketing Systems 2006 - 2013

Director, Franchise Network Relations

●Mediated franchisee-company disputes, ranging from $50,000 to $1.2M.

●Enforced franchise agreement requirements and Intermarket Sales Policy, governing rules between franchisees and franchisors.

●Led a trio in territory management and Quality Control for optimal operations.

●Decreased manufacturing credits through strategic coordination with production and customer service teams.

Prior Experience: Valpak Direct Marketing Systems, Franchise Development Consultant/General Manager; Cross Lander USA, Executive Vice President of Operations; US Army, Corporal

EDUCATION

University of Florida, Gainesville, FL

Bachelor of Science, Advertising, Minor in Psychology

TECHNOLOGIES, CERTIFICATIONS, AFFILIATIONS, HONORS, & PROF DEVELOPMENT

Technologies: Salesforce • Slack • Trello • Asana • Jira • Google Workspace • Microsoft Teams

Tableau • SAP • HubSpot • ZoomInfo

Certifications: Certified Franchise Executive, International Franchise Association

Affiliations: United Way • Boys and Girls Club • Habitat for Humanity • Member, International Franchise Association, VetFran Committee

Honors: Army Commendation Medal • Army Achievement Medal with Oak Leaf Cluster • Army Good Conduct Ribbon

Professional Development: Sales Leadership Training, COX Talent Management • Leadership Program, COX Talent Management

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