GORDON BROCKMAN

OBJECTIVE To offer another way to retain while making a profit in offering the

WOW effect in Customer Service.

SKILLS &ABILITIES Experienced and technically skilled business professional with industry experience in hotel, banking and credit card finances, retail, restaurant and gaming and casino

Expertise in hotel management, food and beverage operations, vendor relations, profit and loss management and guest services operations

Recognized for outstanding customer service and guest relations Managed and supervised teams of 20 or more

Technical expertise in MS-Office applications, Star Guest, Opera, Light Speed and PageMaker &Micros

EXPERIENCE

WELLS FARGO BANK/STUDENT LOAN ORIGINATOR

June 2019 - September 2019

•Took the application for each student loan.

•Explained the loan process and which route was best for the student/parent.

•Did call backs as long as call volume permitted.

•Took all the information for the application from the Parent or Student properly.

•Did outbound calls to follow up on applications that were incomplete to make them move to the next level in the process INTERNATIONAL SOS/ASPIRE LIFESTYLES

July 2016 - September 2018

•24 Hour concierge/compliance liaison/Front office data entry

•Took Incoming calls from a few large banking institutions clients for the credit cards benefits.

•Did all call back and follow up with client via email or phone.

•Input all the compliments and complaints for all clients for them to see it how they want.

•Was the credit card compliance liaison supervisor for future business accounts with the number 1 bank. (They got the account)? DESERT SCHOOLS CREDIT UNION/MAC

Sept 2015 – May 2016

•Took all incoming calls about a members account with the financial questions.

•Assisting with updating the members account information.

•Verifies security with every member.

EXPRESS SCRIPTS/PCA

March 2014 – March 2015

•Assisted with all DOD with their Medication plans and ordering medication.

•Was on the DOD Specialty Care Medication for ordering the expensive medications and sending out.

•Assisting with updating the members account information.

•Transferred over medication that was ordered at retail to mail. I saved. I saved members time and money.

•Assisted with ideas for the quality team on how to make it better experience for the customer and associates.

ROYAL SUITES/FRONT OFFICE SUPERVISOR/MANAGER

April 2011 – January 2013

•Processed daily financial information and organized in data spreadsheet for head manager.

Assisted with the inspections of rooms to the standard of the Four Diamond Standards. Even cleaned rooms when shorthanded as a Front Desk Supervisor when needed.

•Managed and coordinated employee daily job activities.

•Ensuring guest issues were resolved before end of day.

•Increased hotel profitability by 50%, securing corporate and government accounts.

EDUCATION SOUTH UNIVERSITY SAVANNAH GA

Bachelor of Science, Business Administration (Hospitality Management)

South University, Savannah, GA

2013-2017 -current

Associate of Science, Business Administration (Hospitality Management)

2010-2013South University, Savannah, GA

COMMUNICATION I listen not just hear!

LEADERSHIP I have the ability to understand and react in a positive manner to a customer.

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