STEPHANIE BYERS-PARKS

Mooresville, NC 704-***-**** ad4heh@r.postjobfree.com

SALES MANAGER

Team-Centric, data driven sale supervisor with 10+ years of experience in sales management and leadership. Recognized for adaptability, flexibility and innovation. Experience includes planning and executing strategies designed to increase revenue. Adept at evaluating industry trends and executing innovative strategies. High level of reporting and ability to analyze results and provide recommendations to ensure success of strategic plans. Proficiency in Office Software and Salesforce in a B2B environment. History of turning ideas into results and achieving annual growth objectives.

Sales Team Supervision

Account Development

Complex Negotiations

Staff Training & Motivation

Lead Qualification

Competitive Analysis

Pipeline/Sale Productivity

Sales Compliance

Business Acumen

PROFESSIONAL ACHIEVEMENTS

Agent of the Year

Received “The People’s Choice Award,” 2016

Recipient of 3 consecutive Fast Start Awards

PROFESSIONAL EXPERIENCE

GoHealth Charlotte, NC 2021-2024

Performance Sales Manager

•Managed sales teams by implementing sales performance metrics and used tracking systems to monitor individual/team performance

•Effectively facilitated data-driven decision -making and performance improvements

•Coached and mentored sales agents to enhance skills and improve overall performance

•Collaborated with cross functional teams such as Recruiting, Quality and Training to attract/retain talent

•Used time-keeping and workforce management platforms daily

GoHealth Charlotte, NC 2019-2021

Sales Manager/Trainer

Lead, motivate and supervise a team of Agents for Together Health 065 Medicare, while driving performance and compliance.

• Motivated and inspired my teams floor-wide using various communication methods.

• Ensured accuracy in administrative activities.

• Recognized and developed talent.

• Coached and live monitored daily.

• Tracked and communicated daily goal for conversion rates, ready on call and quality/compliance.

• Attended daily executive meeting for key updates.

• Maintained support for all Agents to ensure proper execution of performance.

•Trained Agents for the Annual Enrollment Period.

TZ Insurance Solutions Charlotte, NC 2014-2019

Sales Supervisor

Supervised and coordinated the daily operational plans of sales agents, recommending changes to sales techniques and procedures to meet sales goals and objectives.

Coached, motivated and mentored a group of 20 sales agents in a high volume sales environment.

Analyzed and developed daily sales reports gauging trends in sales calls and enhancing hourly performance.

Optimized sales operations using various platforms for quality, sales and timekeeping.

Developed initiatives to strategize team performance and increase opportunity for agent recognition.

Key contributor in executing high-level strategy objectives across sales operations functions.

Sales Consultant

Customized the selling process for potential customers, created multiple policies based on each customer’s needs.

Top ranking performer continuously met daily sales metrics and individual sales goals.

Strengthened and enhanced the relationships between New York Life/AARP and customers.

Established relationships with stakeholders, colleagues and account managers to drive sales initiatives.

Consistently exceeded sales quota for 2 years.

APAC Charlotte, NC 2013-2014

Retention/Sales Manager

Partnered and forecasted with management teams to proactively strengthen the workforce.

Analyzed monthly reports and developed plans to increase team performance.

Directed call center operations between clients, supervisors and call center agents.

Managed workflow distribution and floor management to ensure service levels were obtained.

Increased daily KPI’s set by company and clients.

Connextions Concord, NC 2009-2013

Junior Operations Manager

Coached and trained agents on daily operational procedures, financial reporting, quality and compliance.

Facilitated communication between in house and customer executives to ensure establishment of ongoing relationships.

Collaborated with VP of operations and management to develop strategic goals for decreasing deficiencies.

Managed daily attendance and Workforce Schedule maintenance.

Developed strategies for employee recognition which increased employee morale and decreased turnover.

Recruited, selected and trained new hires.

Product Trainer/Sales Manager

Trained licensed insurance agents on United Healthcare products and systems for the Annual Election period of Medicare.

Submitted payroll using Stromberg Software.

Site Leader/Trainer/Sales Manager

Facilitated insurance curriculum online and conducted daily review sessions for pre-testing

Ensured successful and accurate pass ratio for students obtaining licenses.

Implemented process improvement and long term solutions to reduce customer related concerns.

PMAUSA/Conseco Health Insurance Company Charlotte, NC 2008-2009

Territorial Sales Agent

• Successfully built new business by leveraging company lead generation and increasing client base.

Sold and wrote various health/life products and annuities.

Managed and serviced existing policies in five counties.

Expanded business and presented insurance plans to clients.

EDUCATION

University of Phoenix

Master of Business Administration: Marketing

University of North Carolina at Charlotte

Bachelor of Arts: English/Mass Media Communications

LICENSES & CERTIFICATIONS

NC Life and Health Insurance

Medicare Supplement/Long Term Care

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