Sophonia Wiley

ad4he0@r.postjobfree.com

252-***-****

Lucama, NC 27851

WWW: Bold Profile

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Professional

Summary

Skills Policies and Procedures Relationship building and management Competitor Monitoring Performance Improvements

Supply Ordering Problem-Solving

Sales Promotions

08/2022 - 03/2024

Store Manager

Duck Thru, Pinetops, NC

02/2017 - 07/2019

Armored Service Technician

Loomis, Wilson, NC

06/2010 - 02/2017

Assistant Manager

Dollar Tree, Wilson, NC

Work History

• Managed inventory control, cash control, and store opening and closing procedures.

• Developed and implemented successful staff incentive programs to motivate employees. Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

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• Rotated merchandise and displays to feature new products and promotions. Guarded bags of money and valuables during receipt and transfer to banks and other facilities.

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Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

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• Investigated suspicious activities and persons to maintain security of premises. Collaborated with team members to complete tasks efficiently, ensuring smooth operations.

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• Monitored security to protect employees, customers and property.

• Cultivated positive rapport with fellow employees to boost company morale and promote 08/2004 - 02/2015

Picker

Alliance One International, Wilson, NC

employee retention.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

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Implemented staff training programs, enhancing product knowledge and improving customer service skills.

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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

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Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

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• Prepared and checked outbound shipments for accuracy. Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.

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Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.

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Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.

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Education 01/2023 High School Diploma, Cornerstone Christian Correspondence, Atlanta, GA

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