Store Manager Customer Service
Resume:
Sophonia Wiley
***************@******.***
Lucama, NC 27851
WWW: Bold Profile
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Professional
Summary
Skills Policies and Procedures Relationship building and management Competitor Monitoring Performance Improvements
Supply Ordering Problem-Solving
Sales Promotions
08/2022 - 03/2024
Store Manager
Duck Thru, Pinetops, NC
02/2017 - 07/2019
Armored Service Technician
Loomis, Wilson, NC
06/2010 - 02/2017
Assistant Manager
Dollar Tree, Wilson, NC
Work History
• Managed inventory control, cash control, and store opening and closing procedures.
• Developed and implemented successful staff incentive programs to motivate employees. Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
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• Rotated merchandise and displays to feature new products and promotions. Guarded bags of money and valuables during receipt and transfer to banks and other facilities.
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Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
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• Investigated suspicious activities and persons to maintain security of premises. Collaborated with team members to complete tasks efficiently, ensuring smooth operations.
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• Monitored security to protect employees, customers and property.
• Cultivated positive rapport with fellow employees to boost company morale and promote 08/2004 - 02/2015
Picker
Alliance One International, Wilson, NC
employee retention.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
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Implemented staff training programs, enhancing product knowledge and improving customer service skills.
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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
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Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
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• Prepared and checked outbound shipments for accuracy. Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
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Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
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Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
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Education 01/2023 High School Diploma, Cornerstone Christian Correspondence, Atlanta, GA
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