Nilsa-Rae Ross

ad4hdw@r.postjobfree.com

901-***-****

*** * ******* ****** *******, TN 38108 https://www.linkedin.com/in/thiswomanswork

"Jane, the multi-disciplinarian"

Currently, an imaginative freelancer who masterfully uses words to create “happy little clouds,” like Bob Ross. True to my “Jane of all trades” form, I am also a well-seasoned blogger, proofreader, and an AI "personal trainer” teaching artificial intelligence to respond more Intelligently. With a strong background in customer service and quality, the smallest details matter and achieving the desired outcome is my priority from start to finish. Adeptly efficient and accuracy focused when performing any task from receptionist duties, in roles as administrative or personal assistant, to detailed finishing, precisely trimming lawns, or completing basic construction tasks as a construction assistant. Cross-training in different roles while Interacting with a demographically diverse collective of people enhances my absorbability into the culture of new environments and a clean slate, teachable attitude enables a smooth integration into a fresh “work flow,” (a company’s pace, policies, procedures, and protocols). A unique, versatile skillset, positive attitude, awareness and acceptance of work-related responsibilities (completion of duties, arriving on time, knowing schedule, transportation, etc.) and the willingness to be a team player, contributing to the overall success of the team by being flexible (will do tasks outside of “job description’ if asked; available for overtime as needed; will work holidays, weekends; shift preference negotiable) are all factors that can be beneficial to any team. Why not make that team yours?

Work Experience

Administrative & General Construction Assistant

Clement Property Preservation, LLC in Memphis, Tennessee

January 2023 to December 2023

Duties including, but not limited to:

Completion and submission of paperwork filed for LLC and applications for credit with vendors, tax exemption status, etc. upon receipt of EIN

Scheduling work, estimates, bids on future work, zoning when necessary

Drafting contracts, proposals, any documentation describing work to be performed, associated labor and material costs

Served as liaison and customers’ advocate to ensure the consistent quality of work performed and facilitate clear communication and understanding of on behalf of all involved parties; creating additional documentation or other instrumentation to preserve acceptance of terms, conditions, changes, additions, etc.

Management and maintenance of customer contact information, dates of work performed, photos of work phases, etc.

Loading and unloading materials and tools; removal of debris during work and upon completion

Performing basic construction and landscaping tasks

Produce Supervisor

Restaurant Depot in Memphis, Tennessee

November 2022 to August 2023

Duties including, but not limited to:

Completion of routine daily activities such as cleaning, stocking, unloading trucks, rotation of stock, disposal of trash and removal of packaging materials, making units from bulk, assisting customers as needed

“Fresh walk” the department, checking dates and appearances of produce items and removing outdated or unsellable items. Once all expired or damaged items have been removed, forward for documenting, then disposal

Merchandising

Training new hires

Helping in other departments as needed

Re-work/ Line operator to Quality Inspector(Auditor) to Lead QI & Trainer

Warren Oil Company, Inc. in West Memphis, Arkansas

November 2019 to November 2022

Duties including, but not limited to:

Inspection of finished goods manufactured on site prior to shipping

Verify order and actual shipment contents match

Accurately document any errors

Train newly hired quality techs

Inventory tracking, order picking using RF scanner

Wrapping pallets, stacking products on pallets to minimize movement or damage during shipment

Strictly adhere to international shipping protocols, policies, weight limits, specifications from shipper

Secure load as required by DOT or as requested by driver using airbags and load straps

Quality Inspector(Auditor)

Landau Uniforms in Olive Branch, Mississippi

May 2019 to October 2019

Duties including, but not limited to:

Visual inspection of garments manufactured on site prior to shipping or after being returned

Accurately document findings, if any

Forward flawed garments to appropriate area for resolution

Light cleaning, stain removal (using alcohol or peroxide), steaming or ironing of garments

General Laborer & Construction Assistant

Elrod Construction and Demolition Services in Brownsville, Tennessee

April 2017 to June 2018

Duties including, but not limited to:

Performing basic construction and landscaping tasks

Ongoing cleanup and organization of construction sites while working

Removal of debris following demolition and completion of project

Loading and unloading of materials and tools

Distribution of water and preparation of lunch during Summer months

Recording absences and their type (no call, no show, planned or unplanned)

Facilitating transportation and housing for out of town jobs

Remain in contact with owner and foreman to relay information

Personal Care Assistant

A Place Called Home, LLC in Jackson, Tennessee

February 2014 to January 2017

Duties including, but not limited to:

Assisting with or performing daily tasks from bathing to cooking and cleaning

Accompanying clients to appointments, social/familial activities and gatherings, etc.

Running errands, pick up meds, grocery shopping, etc.

Establish and ensure a safe environment for the clients; routinely identify, address, and document any potentially unsafe areas or structures within the home as well as unsafe individuals

Respect and maintain clients’ confidentiality, personal privacy, dignity, and integrity by limiting discussions to family members(as approved by client), doctors, nurses, the client, and designated APCH staff members

Never discuss or disclose the clients’ health/medical information, treatment or care plan, or anything covered by the Health Insurance Portability and Accountability Act (HIPAA)

Cashier to Assistant Manager (selected within 1st 6 months, did not apply for)

Flash Market Convenience Stores in Jackson & Humboldt, Tennessee

January 2009 to February 2014

Duties including, but not limited to:

Provide support to upper management and team members to safely and efficiently operate

Completing safe drops frequently during shifts to minimize amount of cash and eliminate large bills ($20+) in drawer

Truthfully complete daily paperwork, bank documents, transactional reconciliations, store-specific and cashier-specific, any disciplinary forms, etc.

Prepare documentation and deliver bank deposits daily in my personal vehicle

Complete gas survey daily to determine gas prices and make adjustments on signage

Document vendors and products delivered

Establish and maintain clean, safe restrooms, interior and exterior areas

Keep everything fully stocked, correctly priced, properly placed

Inventory management and low stock replenishment

Supervising and training current and new team members

Compliance with company’s policies and procedures as well as state and local laws

Handling and resolution of customer issues in a timely fashion

Other activities as requested via communication from corporate or PRN

Cashier to Key 6 non-book specialist (selected within 1st 6 months, did not apply for)

Books-A-Million in Jackson, Tennessee

May 2008 to December 2009

Duties including, but not limited to:

Cash handling and reconciliation

Customer service, ordering, looking up in system, placing items on hold

Properly pricing, sorting, merchandising all non-book items in the store

Arranging eye catching displays sometimes using planograms

Coordinate store layout changes in Jackson, TN store; also travelled to Tupelo,

MS store to perform complete reset

Promotion and preparation for promotional events

Cleaning and recovery throughout shift and nightly after closing

Customer Service/Sales, Subject Matter Expert (SME) & POS Authorizations

Citibank (Sears Credit Services) McLeansville, North Carolina

October 2004 - November 2007

Duties including, but not limited to:

Stay up to date on Sears Card/Gold MC info and associated add-ons to be sold to cardholders (balance transfers, account care, rewards programs)

Accurately verify cardholders calling in and assist as needed (provide account status, update information, answer questions)

Sell or recommend add-ons as prompted based on eligibility

As a SME, provided support and education to trainees as they move into production

Assist Sears Store Associates with point of sale authorization codes; remove status codes causing declined sales; provide account numbers for use in store without card

Tracking agent to Inside Sales Account Executive (Chosen for the Pilot Class of UPS’ new ISAE program)

United Parcel Service in Greensboro, North Carolina

March 2003 to October 2004

Duties including, but not limited to:

As a Tracking Agent, provide customer service and awareness of which party (the shipper or the recipient) is on the phone. Assist the party accordingly based on UPS’ policies (the shipper of a parcel has access to more information and ability to make changes because it is assumed shipping costs are paid by the shipper, and as a result, only the shipper is the actual UPS customer. The recipient only receives the parcel’s status.)

As an ISAE, contact companies with UPS Shipping accounts to provide a point of contact

Research and analyze their current shipping trends, identify additional volume

Increase awareness of UPS’ products and services and recommend accordingly

Ensure account holders’ service is satisfactory

Customer Relationship Management/ Maintenance

Education:

University of Tennessee-Martin/Jackson State Community College

August 2009 – January 2010 in Jackson, Tennessee Phlebotomist (Phlebotomy Technician)

Bennett College for Women

January 1999 - May 2002 in Greensboro, North Carolina

English Education

Skills:

Some specific talents and skills include but aren’t limited to:

Computer literacy, Microsoft Office & 365 suites, experienced call handling, telephone etiquette, familiar with operation of office machines, not easily offended, well organized, communicates clearly & effectively in written or verbal form, self regulated, open to feedback & criticism for continuous improvement, flexible in scheduling preferences, works without bias, team player, personable, indiscriminately respectful, productive, establishes & practices life/work balance, helps without expectations of reciprocity, multidisciplinary, prefers to do things correctly, empathetic, has integrity, reliable, authentic, prefers supporting or serving others, good at encouraging and motivating others, emotionally intelligent, always willing to learn new things, loyal, committed to achieve the outcomes I desire, durable, has realized & experienced the differences persisting with positivity in motive, thought, and attitude can make, committed to growth and development in myself and others

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