Crystal Hodges

Wirtz, VA *****

ad4hd5@r.postjobfree.com

+1-540-***-****

I am a goal-oriented professional with experience in Finance, Data Entry, Scheduling, Customer Service and Medicare. I excel in a fast-paced environment and am seeking a position to utilize and strengthen my existing skillset. I enjoy learning new things and I'm always willing to jump in where I am needed! Work Experience

Humana Customer Service Representative

Humana - Rocky Mount, VA

September 2023 to Present

Assist Medicare clients with benefits, claims and authorizations. Help schedule appointment, review billing statements and assist with medications.

Assistant District Manager

El Rio - Virginia, Free State

March 2022 to September 2024

I started this position part time at first but I grew to love it. Over seeing 6 restaurants and their daily functions.

Assisting in payroll, inventory, a continued training. Working with employees to creat the best customer experience while listening to feedback and adjusting day to day to meet goals! Filling in Bartending and serving as needed.

Hearing Sales Specialist

hear.com - Remote

February 2022 to February 2023

Responsible for making outbound calls to possible prospects about hearing aids. Working to help each individual find a product for their specific needs while Scheduling appointments and managing their profiles. Following up with providers to ensure a great experience and scheduling any follow up care needed. As well as meeting a call time expectations and requirements. Account Manager

Midland Credit Management - Remote

January 2018 to January 2022

Responsible for negotiating secure payment arrangements from consumers to satisfy their account obligations. Responsible for maintaining accurate documentation while complying with company policy, and in accordance with FDCPA, all while maintaining a high volume of calls. General Manager (GM)

Rent-A-Center

January 2017 to December 2018

Responsible for managing all store activities, including hiring, training, and ongoing development of the team. Set daily and weekly sales and collection goals. Ensured every customer received great service. Responsible for scheduling timely deliveries and pickups of appliances and furniture.

Account Representative II

Member One FCU

January 2015 to December 2017

Responsible for establishing, retaining, and deepening member relationships to achieve team sales goals. Resolved complex service issues to guarantee member satisfaction. Processed teller transaction accurately and efficiently in a fast-paced environment. Bartender/Hourly Key Manager

Applebee’s

January 2008 to December 2016

Responsible for making sure every customers food and beverages were made correctly and in a timely manner. Resolved customer concerns and complaints. Responsible for reconciliation of cash register, and accurate distribution of tips to team members. Education

Franklin County High School

Skills

• Cold Calling

• Account Management

• Bartending

• Upselling

• Store Management Experience

• Negotiation

• Customer service (10+ years)

• Inbound/Outbound sales (9 years)

• Data Entry (9 years)

• Salesforce

• Inside Sales

• POS

• Customer service

• Sales

• Inside sales

• Upselling

• Account management

• Outbound sales

• Sales management

• CRM software

• Salesforce

• Negotiation

• Cash handling

• Store management

• Payroll

• Bartending

• Cold calling

• POS

• Cash register

• Computer skills

• Typing

Assessments

Recruiting — Proficient

January 2024

Managing the candidate sourcing and selection process Full results: Proficient

Work style: Reliability — Proficient

January 2024

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

January 2024

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

January 2024

Identifying and resolving common customer issues

Full results: Proficient

Bartending — Proficient

January 2024

Understanding, pouring, and mixing drink orders

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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