Customer Service Representative
Resume:
JENNIFER HOFFMANN
Rochester, NY *****
************@*****.***
Highly enthusiastic and dedicated Customer Service Representative and Inside Sales Associate motivated to maintain customer satisfaction and contribute to company success with over fifteen years experience working in diverse retail and customer service environments.
Core Strengths
Excellent communication skills
Fast learner
Strong client relation
Energetic work attitude
Internet research Customer Service
Adaptability/Flexibility
Inventory Control
Invoice Processing
Store maintenance
Strategic Sales
Cash management/large deposits
Public speaking
Memorization
QuickBooks
SAP computer system
Microsoft Office
Authorized to work in the US for any employer
Administrative Assistant-Ryan Holdings Group DBA
Matco Remodeling
April 2019 to January 2020
J
WORK EXPERIENCE
• Maintained accounts receivable and payable
• Wrote up estimates for remodeling quotes
• Processed estimates into invoices and proceeded with appropriate billing
• Answered phones, assisted customers with inquiries
• Delegated multiple sub-contractors to various jobs
• Developed a system of organization for the storage and retrieval of documents
• Kept all commercial insurance requirements up to date and active Inside Sales/CSSR
Applied Industrial Technology - Rochester, NY
November 2017 to February 2019
• Provided quotes for industrial materials to clients
• Processed purchase orders from clients into sales order, obtaining items from multiple vendors
• Conferred with manufacturers regarding specs of materials and developed collaborative relationships
• Investigated and found necessary materials to meet clients needs
• Met deadlines
Warehouse and Collection Specialist
3G Packaging - Rochester, NY
August 2016 to October 2017
• Expedited orders to customers with focus efficiency and accuracy of orders
• Received inventory and stocked shelves; verified inventory data and problem solved when inaccurate
• Assisted other warehouse employees as needed to ensure a cooperative flow of tasks
• Maintained accurate accounts payable accounts; brought past due accounts up to date
• Certified Forklift Operator
• Reorganized and maintained warehouse to develop time saving processes Customer Sales Representative
Applied Industrial Technology - Rochester, NY
May 2014 to August 2016
• Coordinate all inbound and outbound shipping and receiving, UPS and freight
• Reorganized inventory system to make more efficient and organized
• Restock all inventory
• Prepare, deliver and unload orders to customers
Sales Director
DirectBuy - Henrietta, NY
July 2013 to September 2013
Performed daily presentations in front of large groups with emphasis on benefits of DirectBuy membership and overcoming objections
• Excelled in one on one interactions helping guests become members
• Managed all paperwork and computer related functions for creating new members
• Provided training for new employees through motivational and group training techniques
• Traveled between stores in Rochester and Buffalo to help support and motivate both team Waitress
West Henrietta Tavern - Henrietta, NY
April 2004 to July 2013
• Built long-term customer relationships and advised customers on purchases and promotions.
• Guaranteed positive customer experiences and resolved all customer complaints Inbound Technician Customer Service Representative ADT - West Henrietta, NY
September 2012 to May 2013
• Provided technician support for on site on test security systems
• Scheduled appointments and collaborated with coordinators to meet customer needs
• Directed customer complaints and problems to appropriate departments with courtesy and efficiency
• Trained new technician support staff
Manager of Markets
West Henrietta Tavern - Penfield, NY
August 2010 to February 2012
• Researched and developed product markets for sales
• Determined and implemented weekly sales schedule
• Processed online internet orders
• Responsible for the growth and development of outside sales
• Assisted with all aspects of opening new store which included: inventory control, product display, marketing, cafe sales, soap making, food prep and other duties
Customer Service Representative
Valvoline - Webster, NY
March 2002 to June 2004
Effectively communicated technician recommendation to client with emphasis on sales of product and services
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
• Maintained cleanliness and presentation of stock room and production floor Night Manager
Hess - Webster, NY
April 1999 to March 2002
• Supervised 3 employees and delegated shift duties
• Performed store closing duties, including counting cash drawers, checking all equipment for proper functioning and restocking product on shelves
• Guaranteed positive customer experiences and resolved all customer complaints
• Processed daily invoices and billed renewed invoices to clients
• Prevented store losses using awareness, attention to detail and integrity Associate in Liberal Arts
Monroe Community College - Rochester, NY
2009
High school diploma
School of the Arts
2001
Administrative Assistant
Outlook
Receptionist
Accounts Payable
Word
Billing
Microsoft Excel
QuickBooks
SAP
Citrix
Microsoft Office
Microsoft Word
Microsoft Powerpoint
Inside Sales
MS Office
Data Entry
accounting
Quickbooks
Sales
Filing
Excel
Scheduling
Certified Forklift Operator
food handler certificate
EDUCATION
SKILLS
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CERTIFICATIONS AND LICENSES
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