SA

SABA ALSHAMI

ad4hco@r.postjobfree.com 661-***-**** Bakersfield, CA 93308

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Inventory Control

Staff Development

Safety Compliance

Quality Assurance

Schedule oversight

Schedule Management

Documentation And Reporting

Flexible Schedule

Handling Customer Complaints

Training and mentoring

Staff Training and Onboarding

Staff Motivation

Cash Handling

Decision-Making

Employee Training

Compliance understanding

Punctual and Reliable

Shift checklists

Mentoring and Coaching

McDonald's Bakersfield, CA

Shift Manager

02/2019 - 05/2023

Developed and maintained positive working relationships with staff, customers, and vendors.

Monitored store operations to ensure compliance with company policies and procedures.

Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.

Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.

Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.

Performed regular price checks to ensure accuracy in pricing throughout the store.

Investigated customer complaints regarding merchandise quality or availability promptly.

Assisted in resolving escalated customer service issues in a timely manner. Provided coaching and guidance to team members when necessary to improve performance.

Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

Managed the scheduling of staff shifts to ensure adequate coverage at all times.

Resolved conflicts between staff members in a professional manner. Summary

Skills

Experience

Inspected work areas regularly for cleanliness and organization standards. Helped employees accomplish tasks during peak periods. Communicated with other shift managers to facilitate continuum of customer service.

Coached employees on interactions with customers to drive exceptional service.

Positioned skilled staff in key areas throughout shift to optimize department productivity.

Bakersfield College Bakersfield, CA

Receptionist

02/2022 - 07/2022

Greeted customers and visitors in a professional manner. Answered incoming calls and routed to appropriate personnel. Scheduled appointments for clients and ensured accuracy of information. Organized filing system for easy retrieval of documents. Performed data entry tasks into various software systems accurately and quickly.

Handled confidential information with discretion and professionalism. Responded to customer inquiries via phone or email promptly and courteously.

Assisted with special projects as requested by management team. Inputted client contact information into database accurately. Greeted customers, delivery persons and official representatives. Managed office cleaning and sanitizing to comply with infection control protocols.

Handled diverse needs for clients in-person, by phone or through email. Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation. Answered and directed incoming calls using multi-line telephone system. Served visitors by greeting, welcoming and directing to appropriate personnel.

Greeted and directed visitors to appropriate personnel and answered calls and emails daily.

Delano Adult School Delano, CA

GED

05/2021

Bakersfield College Bakersfield, CA

Some College (No Degree)

Dean's List Honoree for Spring 2021

Major in Rad Tech

Education and Training

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