CM

CLAMENSIA

MCCO Y -COLLINS

PROFILE

SKILL SUMMARY

PROFESSIONAL EXPERIENCE

Clinical front office service

Patient scheduling & registration

Data entry

Provider relations

Patient communications

Medical terminology

Medical insurance

Medical billing & coding

Account management

Critical thinking & decision making

Organization and attention to detail

Confidentiality

HIPAA compliance

Communication

Collaboration

Tech: MS Office, IDX, EPIC, AS4000

System, Word Perfect, eCW

CONTACT

email: ad4hbp@r.postjobfree.com

phone: 336-***-****

home: Greensboro, NC

Top-performing medical administration professional with 25+ years experience supporting medical offices, doctors, nurses, and staff by seamlessly coordinating patient services, health administration, medical billing, scheduling, and registration. Strong work ethic and eagerness to learn with pleasant and understanding demeanor that ensures patients, providers, and coworkers feel supported. Active community leader as Treasurer and Finance Chairperson for local church.

Certification Medical Billing, Coding, and Terminology • GTCC Clerical Floater • 2021 — 2022

Eagle Physicians Greensboro, NC

• Floated at 11 medical locations that include OB-GYN, pediatrician, gastrointestinal, endocrinology, sleep center, and family and internal medicine

• Performed variety of clerical and patient care duties essential to daily operations of assigned department spanning patient registration and scheduling, insurance verification, service coordination, medical record operations, and providing front office coverage and assistance Clinic Front Office Representative • 2018 — 2021

Cone Orthopedic Care Greensboro, NC

• Scheduled appointments, facilitated intake paperwork, collected co-pays and outstanding balances, obtained pre-authorizations, and processed referrals

• Served as liaison between clinic and patient

Scheduler and Registration Clerk • 2015 — 2018

Cone Health Cancer Center Greensboro, NC

• Coordinated, scheduled, and rescheduled medical appointments including chemo appointments, labs, and genetic testing for patients as requested

• Managed new patient registration; collected and validated accurate demographic and insurance information, obtained pre-certification/ authorization, and entered all necessary information into database

• Accurately evaluated and cross checked POFs, referrals, and therapy care plans working directly with providers, nurses, and other care team members to resolve conflicts

• Greeted and interacted with patients, staff, and public with courteous attitude in hectic work environment

Patient Services Representative & Financial Aid Processor • 2012 — 2015 SPi Healthcare Greensboro, NC

• Managed incoming calls from patients and providers

• Processed financial aid applications, verified income, tax forms, and bank statements with attention to detail

• Coordinated insurance and medical billing processes and follow up

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