Charlene Taylor

602-***-**** ad4hah@r.postjobfree.com Gilbert AZ 85298

Human Resource Professional

Over 10 years of successful contributions while inspiring teams and improving procedures through people-focused practices

Seasoned professional with experience utilizing a hands-on approach with all teams. Expertise in supporting HR teams with providing positive interactions will both internal and external customers. Demonstrated success in forging and sustaining cross-functional partnerships to support performance. Recognized for ability to drive continuous improvement through the development of strategic initiatives and performance management to ensure uninterrupted workflow. Well-versed in regulations, standards, and related processes. Core Strengths include:

· Ability to work well independently or in a team environment · Administrative Efficiency

· Building & Motivation · Project Management

· Approachable and Communicative

Career Highlights

Freedom Financial Network

Human Resources Coordinator MAR 2021– OCT 2022

Successfully assisted with all internal and external HR requests while assisting with performance management procedures. Was able to assist in the recruitment process with effective scheduling, performing orientation and updating records of new staff.

Produced helpful HR reports on general HR activity to ensure and encourage visibility.

Assisted with recruitment process by performing reference checks, issuing employment contracts and scheduling start dates.

Upheld highest level of confidentiality in all areas of HR.

Banner Health

Physician Practice Scheduler SEPT 2021 – MAR 2021

Held direct responsibilities for authorization requests for both outpatient and inpatient services. Partnered with peers to process any prior authorizations, STAT requests, and multiple physician requests.

Successfully worked within automatic queue to resolve calls in a timely manner.

Handled multiple physicians’ schedules and office rotations to ensure accuracy of patient visit.

Oscar Health

Human Resource Generalist OCT 2018 – SEPT 2021

Heavy contributions to a high-volume HR office that was recruiting in large volumes. Organized all administered tests, interview, and placements. Known for prioritizing, tracking and organizational completion to all time sensitive assignments.

Coordinated and executed New Employee Orientation

Directly responsible for responses to HR phone calls and emails

Ensured timely and accurate submission for employee payroll.

Centene Corporation

Lead Referral Specialist NOV 2010 – OCT 2018

Increased responsibility led to a lead position. Proven ability to establish priority cases for case management assessments and developed a ‘Transition to Care’ plan for patients, which included contacting the attending physician or medical POA.

Verified appointments and obtained lab results

Screened for eligibility and benefits, worked with outside resources if needed to ensure patient care and follow through.

Research claims – specific to all departments and responsibility.

Education

Bachelor of Business Administration – Tuscan College

references

Available Upon Request

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