Yvette Flores

646-***-**** ad4h9s@r.postjobfree.com Bronx, New York 10468

PROFESSIONAL SUMMARY

Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. SKILLS

Customer Service Payment Processing Product Recommendations Cash Handling Work Ethic and Integrity

EXPERIENCE

CASHIER, New York, Ny

West Side Market, November 2021-January 2024

• Worked with coworkers to complete tasks.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Responded quickly to meet customer needs and resolve problems.

• Committed to delivering excellent customer service while working in a fast-paced environment.

• Focused on learning new skills and staying updated with industry changes.

• Participated in ongoing training to enhance own job skills and knowledge.

• Developed departmental objectives, budgets, policies, procedures and strategies. PHONE OPERATOR, New York, NY

Angelo's pizzeria, August 2012-December 2013

• Proficiently handled multiple tasks simultaneously while maintaining high standards of service quality.

• Answered incoming calls and provided customers with requested information in a professional manner.

• Ensured that all calls were answered promptly and professionally within designated time frames.

• Documented all pertinent information from each call into the appropriate database or records system.

• Monitored phone queues regularly to ensure prompt response times. PHONE OPERATOR, New York, Ny

Dean's Restaurant, May 2009-July 2012

• Proficiently handled multiple tasks simultaneously while maintaining high standards of service quality.

• Answered incoming calls and provided customers with requested information in a professional manner.

• Adapted communication style based on individual customer needs, preferences, and personalities. EDUCATION

HIGH SCHOOL DIPLOMA, New York, Ny

Life Science Secondary School, July 2009

LANGUAGES

Spanish

Fluent

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