Customer Service Raw Materials

DAWN MEASE

610-***-**** Easton, PA ********@*****.***

Experience

Packworld USA/Toss Heat Seal Components (Nazareth, PA) January 2018 – February 2024 Purchasing/Production Assistant

● Purchased raw materials/components at various vendors

● Created, tracked, and closed purchase orders

● Tracked due dates of incoming deliveries

● Provided raw materials to vendors

● Created, tracked, and closed work orders for internal production based on customer orders

● Kept track of raw material and finished good inventory, and performed cycle-counts on critical inventory

● Kept sales orders, work orders, and purchase orders up to date

● Implemented cost saving measures

● Communicated key details with vendors

● Kept Plant Manager up to date on any progress, problems, or delays Stahley’s Cellarette (Allentown, PA) July 2017 – February 2018 Server/Bartender

● Provided positive guest interactions while catering to needs in an efficient manner, offering a pleasant dining experience

Smooth-On, Inc. (Lower Macungie, PA) March 2012 – May 2017 Customer Service Representative (03/2012 – 05/2017)

● Investigated customer inquiries and complaints to resolve customer issues in a timely and empathetic manner which generated loyal clientele

Accounts Receivables (03/2012 – 01/2017)

● Specialized in large accounts

● Verified and balanced day to day financial transactions

● Utilized exceptional organizational and time management skills with a strong eye for detail Express Employment (Easton, PA) October 2011 – February 2012 Customer Service

● Entered time sheets, answered phones, and greeted new clients Allentown Metal Works (Allentown, PA) November 2008 – January 2011 QA/QC/Purchasing

● Developed and maintained end of manufacturing reports

● Maintain material certification

● Communicated with vendors regarding inventory needs

● Wrote and expedited purchase orders

● Conferred with sales to match customer preferences

● Developed and improved account relations

Education

Freedom High School (Bethlehem PA)

High School Diploma

REFERENCES AVAILABLE UPON REQUEST

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