RACHEL OLASZ

+1-603-***-**** • ad4h8x@r.postjobfree.com

PROFESSIONAL EXPERIENCE

FOUR SEASONS HOTELS, BOSTON, MA JUNE 2021-Present

RESERVATIONS MANAGER June 2023-Present

Oversee room and group reservations for the Boston One Dalton and New York Downtown hotels with a total of 404 rooms

● Maintain reservations standards and conduct standards testing for employees in addition to initial onboarding and continued development to maintain expert knowledge of two 5 star luxury properties

● Work closely with sales, accounting and revenue teams to maximize revenue and occupancy

NIGHT MANAGER June 2021-June 2023

● Responsible for overseeing operation of multipurpose hotel and residential 62 story skyscraper.

● Ensured staff was supported and all guest needs met and to standard.

● Maintain the utmost confidentiality as main contact for high level VIP entertainment and athletic groups.

KIMPTON HOTELS, CAMBRIDGE, MA JUNE 2020-OCTOBER 2020

FRONT OFFICE MANAGER

●Prepared schedules according to business forecast, payroll budget guidelines and productivity requirements to ensure expenses and labor costs were met or under budget.

●Facilitated departmental training classes, new hire orientations and seminars as needed.

●Responsible for completing competitive surveys, compiling reports, and maximizing revenue

QANTAS AIRWAYS, LOS ANGELES, CA SEPTEMBER 2017-MARCH 2020

SENIOR SALES CONSULTANT

●Provided superior product, policy, fare & ticketing advice and support to agency partners and sales team via telephone and email communication

●Used analytical reasoning and knowledge of sales guidelines to all agency partner queries which contributed to overall revenue targets by proactively identifying opportunities for additional sales and influenced agents to apply higher value products.

VIRGIN AMERICA, LOS ANGELES, CA MAY 2010-SEPTEMBER 2017

LEAD GUEST SERVICES TEAM MEMBER

●Provided leadership and guidance to 20+ teammates daily ensuring guests receive a personalized level of quality customer service as well as resolving guest related issues in accordance with the Virgin core brand values

●Coordinated turns of aircraft to mitigate delays and achieve on-time departures

●Monitored customer connections to inform of necessary holds and rebooked in order to reach final destinations

●Verified petty cash balances at the start and end of day as well as complete end of day deposit reports

●Organized employee recognition and team-building events

COMPUTER SKILLS

Microsoft Office (Excel, Word, Outlook, PowerPoint)

Sabre

Opera

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