Curriculum Vitae

Of

Shandrei Callado

Personal information

First Names: Shandrei

Surname: Callado

Date of birth: 20 June 1988

Nationality: South African

Residential address: 4141 Hay Avenue street

Westbury Ext 3

2093

Contact details: 064-***-****/061-***-****

Email Address: ad4h7y@r.postjobfree.com

Languages: English and Afrikaans

Education History:

Secondary School: Westbury SSS 2002-2006

Highest Grade passed: Grade 12

Subjects Passed: English(HG)

Afrikaans(HG)

Business Economics

Accountancy

Economics

Mathematics

Life Orientation

Work Experience:

Company : Helen Joseph Hospital

Position : Food Service

Duration date : 02 May 2023 - 29 March 2024

Supervisor : Refilwe Maleto

Contact number : 082*******

Responsibility : Preparing breakfast, lunch and supper and serving the meals to the patients. As well as giving them water or fruit juice to drink. Washing the dishes after serving. Being polite to the nurses and the patients. Knowing the different ward diets for instance full ward diet, diabetic diet, K1 meals means Halaal and vegetarian food. To label fruit juices, freshubin energy shakes, provitas biscuits, fortisip drinks, yoghurts and prepop drinks for specific patients. I also need to be transparent with all stuff members

Persal nm: I have non as I am on CONTRACT under EPWP until March 2024

Company: Mixtelematics Africa ( Matrix Vehicle Tracking)

Position: Repairs Call Center Consultant

Duration: 14 Jan 2015 to 23 October 2020

Reference: Mark Murphy (Supervisor)

Work Number: 011*******

Responsibility: Inbound & Outbound

●Voice log Clients

●Capturing correct details

●Booking faulty units and remotes for client as well as fitment centers

●Rescheduling repair cases

●Accepted cases call client to schedule repair

●Update spreadsheet

●Meeting deadlines

●Working on SLA

Company: Computershare Kelly Consultant

Position: Call Center

Duration: 24 February 2014 -23 December 2014

Responsibility Platinum Administration

●FICA Compliance

●or suspicious activity

●Maintaining a strict security protocol

●Remain cheerful and speak clearly

●Maintain database by updating client’s details

●Ensure data is captured accurately

● Identify, and report suspicious and fraudulent activity

●Maintain strict security protocol

●Maintain professional telephone etiquette

Reference: Cheri Lumsden

Contact Details: 011*******/ 082*******

Company: Top TV / Star Set

Position: Client Care Consultant

Duration: 4th June 2012- 9th December 2013

Reference: Dushen Naidoo

Contact Details 072*******

Responsibility

●Upgrade and downgrade of accounts

●Billing queries

●Technical queries

●Registration, activation, and deactivation of accounts

Company: Standard Bank

Position: Debt Review Department

Duration: 1st October 2008- 16th June 2010

Reference: Ragiema Van Der Merwe

Work Number: 011*******

Responsibility

Completion, management administration and following up of all relevant documents and procedures pertaining to the debt review process

●Consumer, creditor, debt counselor and third party liaison and communication

●General office administration and any ad-hoc duties required to facilitate the successful support of each clients debt review journey

Company: Standard Bank

Position: Debt Collections Call Center Agent

Duration:

Reference: Lucille de Silva

Work Number: 011*******

Responsibility

●Educate clients on advantages and disadvantages of short and non payment

●Establish reasons for non payment

●Negotiate immediate payment

●Arrange 3 month payment plan

●Achieve monthly productivity and monetary department

Company: AC Nielson

Position: Market Researcher Call Center Agent

Duration: 21 August 2008 (Temp)

Reference: Peter Ludere

Work Number: 011*******

Responsibility

●Gauteng Department of Education. Asses grade 4 to 7 learners on Literacy and Math

●Identify problem areas

●Administration training on problem areas

●Temic Project- Product market research

●Trademark- Product market research

Motivation

My job aspirations are to build my knowledge. I am an ambitious individual who is willing to learn and develop under guidance of those who are at the top of their field. I will compensate for any inexperience by going the extra mile.

I feel that with the knowledge I have I am able to fill the position you have available. I do have the necessary skills Attention to detail, Multitasking, Organization skills, Problem solving,

Customer service, Time management, Computer proficiency, Filing, Teamwork,

Oral communications and Listening skills.

Please do not hesitate to contact me should you have any further questions.

Kind regards

Shandrei Callado

064-***-****/061-***-****

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