Customer Service Purchasing Agent
Resume:
DIANNE LEE
PURCHASING AGENT II
KCPA KCPS NIGP PPA
CONTACT
************@*****.***
PROFILE
I can support any team, providing organization, excellent communication, and diligence. Being honest, trustworthy, and acting with integrity is integral to my character. Providing excellent customer service in support of the mission is one of my greatest strengths.
SKILLS
COMMUNICATION
ORGANIZATION
DILIGENCE
INITIATIVE-TAKING
RESILIENCY
CUSTOMER SERVICE
TEAMWORK
RESPONSIBILITY
CRITICAL THINKING
PROBLEM SOLVING
EXPERIENCE
Purchasing Agent II
Division for Procurement and Grants Oversight (DPGO)
IT Procurement and RFP Branch
Cabinet for Health and Family Services (CHFS)
Commonwealth of Kentucky
4/16/2022 - Present
Work within the IT Branch Team to provide excellent customer service to all customers, both internal and external. Perform complex procurements for the Cabinet with statewide impact. Monitor procurement functions to ensure compliance with Federal Acquisition Regulations, 2 CFR 200, the Kentucky Model Procurement Code (KRS 45A) and Finance Administrative Policy. Solicit quotes from suppliers to maintain cost and schedule requirements. Negotiate terms and conditions, price, and schedule. Develop relationships with new suppliers. Build and maintain positive relationships with vendors, monitor vendor performance. Respond to vendor related questions or issues for effective resolution. Manage procurement/supplier activities to ensure goods or services are received per cost and schedule requirements. Review and develop procurements for medical equipment service or replacement. Work with CHFS agencies and leadership to define, and write accurate specifications, prepare, and submit requests for competitively negotiated solicitations. Facilitate evaluation committees and negotiations. Maintain confidentiality of sensitive procurement information and processes. Review contract terms, awards, and revisions. Provide technical and contract language guidance to CHFS DPGO leadership, procurement personnel and CHFS agencies. Research and analyze information to share with Division leadership, procurement personnel and CHFS agencies. Maintain constant communication with management to ensure customer requirements are met. Receive requests to purchase goods within agency’s Small Purchase Authority. Gather, prepare, review, and maintain purchase documents, obtain proper signatures, and forward documents for processing. Utilize the small purchase authority to further the mission of CHFS. Develop and manage multiple projects. Develop and present Training on the PPATS system basic entry to CHFS staff members.
Purchasing Agent I
Procurement Section
Department Of Criminal Justice Training (DOCJT)
Justice and Public Safety Cabinet
Commonwealth of Kentucky
12/3/19 – 4/15/2022
Receive requests to purchase goods and services within agency Small Purchase Authority. Gather, prepare, review, and maintain procurement and payment documents, obtain proper signatures and forward documents for payment. Utilize the small purchase authority to further the mission of DOCJT and meet the needs of both staff and instructors. Solicit quotes from suppliers to maintain cost and schedule requirements. Negotiate terms and conditions, price, and schedule. Develop relationships with new suppliers. Build and maintain positive relationships with vendors, monitor vendor performance. Respond to vendor related questions or issues for effective resolution. Manage procurement/supplier activities to ensure goods or services are received per cost and schedule requirements. Assist in the evaluation of repair versus replacement based on ROI. Procurement of PPE. Work closely with DOCJT staff and leadership to define and write accurate specifications. Maintain confidentiality of sensitive procurement information and processes. Develop, manage multiple projects, and submit for approvals all contract renewals and new contracts for Budget Biennium, while maintaining regular procurement duties. Develop RQS, RFQ, RFP, SRW, EV, SPR1, DO, DO4, PO, PE and PON2 (both MOA and PSC) documents in the Commonwealth of Kentucky eMars system. Developed the Purchase Request (PR) system in DocuSign, trained over one hundred agency staff in the use of electronic PR, and administrated all PRs for the agency in 2021. Developed Standard Operating Procedures for the Section. Conduct product research and coordinate directly with vendors for the best value items not available through MA. Locating and purchasing goods in the most cost efficient and economical method, ensuring compliance with the Commonwealth, and Federal procurement policies. Create Purchase Orders for purchases in SpendMap. Collaborate closely with staff requesting purchases to explain procedures or obtain information regarding product specifications. Monitor and inspect the delivery of orders placed. Coordinate with supply section staff to ensure their procurement needs are expedited. Maintain constant communication with management to ensure customer requirements are met. Coordinates with agency Business Operations Branch Manager and budget staff to ensure accounts are established, eMars and SpendMap documents are processed, procurement paperwork including invoices and monthly Pro-Card statements are accurate and thorough documentation are submitted so payments can be processed in a timely manner. Interpret and operate within the Commonwealth’s Finance Administrative Policy, the Kentucky Model Procurement Code, Federal Acquisition Regulations and DOCJT policies. Maintain accurate and thorough records, tracking purchases through the request, order, delivery, and payment process. Communicate clearly and effectively with requestors and vendors.
Purchasing Officer II – DOCJT Supply Section
8/1/19 - 12/2/19
Receive requests to purchase goods within agency’s Small Purchase Authority. Gather, prepare, review, and maintain purchase and payment documents, obtain proper signatures and forward documents for payment. Utilize the small purchase authority to further the mission of DOCJT and meet the needs of both staff and instructors. Interpret and operate within the Commonwealth’s Finance Administrative Policy, the Kentucky Model Procurement Code, Federal Acquisition Regulations and DOCJT policies. Solicit quotes from suppliers to maintain cost and schedule requirements. Negotiate terms and conditions, price, and schedule. Develop relationships with new suppliers. Manage procurement/supplier activities to ensure goods or services are received per cost and schedule requirements. Respond to vendor related questions or issues for effective resolution. Locating and purchasing goods in the most cost efficient and economical method, ensuring compliance with the Commonwealth procurement policies. Create Purchase Orders within the SpendMap system for purchases. Collaborate closely with staff requesting purchases to explain procedures or obtain information regarding product specifications. Maintain confidentiality of sensitive procurement information and processes. Monitor and inspect the delivery of orders placed. Coordinate with supply section staff to ensure their procurement needs are expedited. Maintain accurate and thorough records, tracking purchases through the request, order, delivery, and payment process. Communicate clearly with requestors and vendors.
Administrative Specialist III – DOCJT Supply Section
7/1/18 – 7/30/19
Provide excellent customer service to staff and instructors to further the mission of DOCJT. Monitor agency usage of assigned items, develop reports, make recommendations for improvement upon indication of material and supply abuse. Check agency inventory, develop and sign for orders. Expedite and monitor the delivery and inspection for such orders. Interprets departmental policy to agency staff, instructors, and department employees. Provide logistical support for supplies needed to move from one office to another based on supply and demand. Maintain agency property records, preparing and submitting annual report.
Business Manager, Senior Woman Administrator
Adams State University
State of Colorado
1/1/2008 – 4/30/2018
Review requests for local purchases in writing, authorizing such purchases in accordance with institutional, NCAA, Colorado, and Federal procurement policies. Solicit quotes from suppliers to maintain cost and schedule requirements. Negotiate terms and conditions, price, and schedule. Develop relationships with new suppliers. Build and maintain positive relationships with vendors, monitor vendor performance. Collaborate with suppliers to ensure goods or services are received per schedule requirements. Create requests for quotes, evaluate responses and create purchase requisitions for purchases that exceed Small Purchase Authority. Develop reports and reconciliation for twenty-nine budget lines, monitoring purchases and documentation for proper authority to ensure compliance with institutional, NCAA, State and Federal procurement policy and Regulations. Develop and administer grant proposals. Maintain confidentiality of sensitive procurement information and processes. Develop and present routine training for staff regarding financial practices, policies, and procedures. Interpret and enforce purchasing regulations. Receive requests to establish personal service contracts. Assist with processing request for proposals, working closely with the requestor to define and write specifications. Assisted the purchasing office with developing request for proposal to solicit vendors. Record and evaluate all solicitation responses by reviewing, analyzing, and ranking against all responses. Serve as an evaluation committee member. Conduct, enforce, coordinate, and interpret state and institution procurement policies. Gather, prepare, review, and maintain purchase and payment documents, obtain proper signatures and forward documents for payment. Monitor and audit acquisition pay documents. Monitor purchasing patterns, investigate unusual circumstances.
Bookkeeper – Best Brands Plus
7/1/04 – 2/28/08
Accounts receivable and payable, vendor file management, budget and inventory management, order product to support annual sales of $1.5 million.
Store Manager, Department Manager, Regional Trainer – Whole Foods Market
6/1982 – 4/2004
Assign and monitor the work of team members. Evaluate store and department inventory, prepare, and submit orders to support weekly sales of $350,000. Research and create requisitions for goods and services, coordinate with various departments for input, meeting company specifications for product quality. Create purchase orders and forward them to vendor. Monitor the delivery, inspection, and payments for said orders. Develop and present training presentations for all staff in four stores, including purchasing procedures.
OBJECTIVE
To obtain a growth and learning opportunity where innovative thinking and quality work, both independently and collaboratively in a team structure, are valued.
MEMBERSHIPS
National Institute for Government Procurement
Kentucky Public Procurement Association
National Association of State Procurement Officials
CHFS OAS Resilience Committee
PROCUREMENT SPECIFIC TRAINING
Introduction to Kentucky Public Procurement
Professional Service Contracts
Advanced Kentucky Procurement
KPPA Forum 2019, 2021, 2022, 2023
NIGP Forum 2022, 2023
NIGP Developing and Managing RFPs
NIGP Introduction to Public Procurement
NIGP LEADCORE – Foundations of Leadership
NIGP Core Certificate: Foundations of Planning and Analysis
NIGP Core Certificate: Foundations of Strategy and Policy
NIGP Core Certificate Foundations of Sourcing and Contracting
NIGP Certificate in Business Communications
NIGP Legal Aspects of Public Procurement
NIGP Technology Management
NIGP Specialization Certificate Technology Procurement
NASPO 104 Introduction to Negotiations
NASPO Procurement U Introduction to Market Research
Webinar State of the RFP 2019: Benchmarks and Beyond
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