K

Janisha

Keith

281-***-****

ad4h4n@r.postjobfree.com

Houston, TX

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. SKILLSProcess optimization Senior

leadership support CRM

Call Centers Customer

Service

Customer relations

Clerical support

Shipping and receiving understanding

Inbound and Outbound Calling Retail

sales customer service

Data evaluation

EXPERIENCE

Customer Service Specialist

Houston, TX

E & S Lawn Service/ Apr 2022 to Current

Documented conversations with customers to track requests, problems and solutions. Assisted customers in making payments on accounts and setting up payment plans. Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.

Secured client retention by driving service and product benefits, features and recommendations around clients' needs.

Recommended improvements to products and services to mitigate complaints. Delivered service and support to each customer, paving way for future business opportunities.

Informed customers about billing procedures, processed payments and provied payment option setup assistance.

Assessed customer needs and up-sold products and services to maximize sales. Answered customer questions and addressed concerns, resulting in 80% reduction in complaint calls.

Tax Preparer Specialist Houston, TX

Global Tax / Mar 2021 to Apr 2022

Stored copies of completed returns and related documents according to company procedures and business regulations.

Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.

Supplied detailed tax documentation needed to submit accurate corporate and individual returns.

Finalized and processed paperwork with local, state and federal government authorities.

Responded to state and federal tax notices by preparing written responses or tax return amendments.

Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.

Informed clients of potentially beneficial products and services, resulting in additional business opportunities.

Insurance Advisor

Houston, TX

Quantum Media 3/ Oct 2007 to Mar 2021

Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget. Communicated with clients by phone and email to answer questions and offer services. Answered insurer questions regarding policyholders. Maintained detailed knowledge of popular national and regional insurers to efficiently compile suggestions for clients.

Engaged customers and provided high level of service by carefully explaining details about documents.

Analyzed customer needs and provided best options, upselling products and services. Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations. Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.

Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.

Cashier Team Lead

Houston, TX

Wal-Mart Supercenter/ May 2004 to Oct 2007

Assisted with training new cashiers and customer service team members to increase speed of onboarding.

Scanned, priced and bagged customer groceries quickly to keep lines moving. Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Verified customer identification for alcohol or tobacco purchases. Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions. Helped customers find specific products, answered questions and offered product advice.

Assisted with purchases, locating items and signing up for rewards programs. Observed company return policy when processing refunds by inspecting merchandise for wear or damage.

Education and Training

Dwight D. Eisenhower High School

May 2004

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