Brenda "Gray" Marsh

ad4h0m@r.postjobfree.com 865-***-**** Knoxville, TN, USA,

WORK EXPERIENCE

warehouse associate March 2021 - December 2022

• Worked in a shipping warehouse for a catalog based wellness company.

• Maintained and consistently exceeded company standards in safety and quality.

• Adhered to all safety protocols and keeping a clean well stocked work environment

• Received and processed incoming stock requests and materials in a timely and efficient manner according to company guidelines.

• Communicated with management and assisted coordination of employees to different departments and tasks, based on company needs

call center agent January 2010 - January 2015

• • Handled inbound customer service calls addressing account inquiries offering account details and guidance for resolving past due accounts collaboration with other employees to improve their stats.

• Collaborated with management to revise policies and implement creative strategies aimed at enhancing quality scores and increasing overall revenue collection

• Provided telephonic customer service support in a call center environment

• Contacted customers with overdue accounts to discuss strategies for bringing their accounts current and resolving outstanding balances in alignment with company protocols

• Collaborated with team members to enhance performance metrics

• Consistently a top collector ranking in the top five every month for my department while maintaining outstanding quality scores

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landscape technician April 2018 - August 2020

• provided estimates and assisted customers in scheduling for landscape maintenance in person and on the phone

• accounts payable, provided customers with invoice details and processed payments for services rendered

• obtained new business by advertising, both providing estimates in person over the phone and posting ads via craigslist and on other social platforms advertising Services offered by the company

• liaison between suppliers and customers coordinating and placing orders

• assisted customers with design concepts for their home or business landscaping needs

• provided fast and friendly service

• operated commercial mowing equipment

• Performed various landscape maintenance tasks such as mowing trimming edging weeding and planting flowers

• Provided design consultation and guidance on landscaping concepts for residential and commercial properties

residential and commercial cleaning March 2002 - Present

• residential and commercial cleaning

• general janitorial duties including dusting,sweeping,mopping, trash removal, scrubbing bathrooms and kitchens by customer specifications

• Produced accurate job estimates for customers and efficiently scheduled project timelines

• Performed thorough cleaning of both residential and commercial spaces to the highest standards EDUCATION

Loudon high School

high school diploma August 1998 - May 2002

CERTIFICATION

Forklift Certification

Melaleuca

Electric pallet jack

Melaleuca

SKILLS

• Fabrication • Warehouse Operations • Call Center Operations • Landscaping

• Residential and Commercial Cleaning • Inventory Management • Quality Control • Machine Operating

• Inventory Replenishment • Materials Handling • Construction

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