Brooks County High School

• Diploma

229-***-****

ad4gzy@r.postjobfree.com

Quitman GA 31643

Customer Service-Oriented

Data Entry and Database

Skilled Collaborator

HIPAA Compliance

Oracle EnterpriseOne

Issue and Complaint Resolution

Strong Telephone Etiquette

Customer Service and Assistance

Billing Adjustments and Refunds

Financial Assistance

Revenue Growth Strategies

Document and Records

Management

Mass Customization

Call Volume and Quality Metrics

Team Goals

Appointment Scheduling

Insurance Verification

Eligibility Determination

Technical Support

Troubleshooting

Sales Report Generation

Understanding Customer Needs

Quote Preparation

Trained in Salesforce

Membership Inquiries and

Renewals

Safety Regulations

Sales Quota Achievement

Query Escalation

Customer Account Management

Administrative and Office Support

Team Management

Personable and dedicated professional with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses

Supervising a team of remote customer service representatives while ensuring that they provide exceptional customer service to clients.

Ensuring that customer service representatives adhere to quality assurance standards and processes while troubleshooting customer issues.

Conducting training sessions for customer service representatives to improve their skills and knowledge of the products and services the company offers. Monitoring and reporting on customer service representative performance metrics including call volumes, response times, customer satisfaction levels, and first-call resolution.

Ensuring remote customer service representatives have access to necessary software tools, phones, and other necessary resources to provided exceptional customer service 10/2021 - Present

Providing support to patients by answering their inquiries, addressing concerns, and resolving issues related to healthcare services, insurance coverage, or medical billing. Verifying patient insurance information and coverage to ensure accurate billing and eligibility.

Educating patients about their insurance benefits, explaining coverage details, and assisting with claims inquiries.

Assisting patients with billing questions, clarifying charges, and resolving payment-related concerns.

Patients with appointment scheduling, rescheduling, and ensuring smooth coordination between healthcare providers and patients.

02/2018 - 05/2020

Responding to customer inquiries and providing solutions or assistance with product or service-related issues.

Assisting customers with technical issues they encounter while using software, hardware, or digital products. This may involve guiding customers through step-by-step troubleshooting processes, providing instructions, or remotely accessing their devices for support.

Identifying and resolving customer issues by gathering relevant information and using problem-solving skills.

10/2017 - 02/2018

Responsive to customer contacts in a professional, accurate, timely and courteous manner. Ascertains the nature of the contact and records information in the appropriate system. Provides accurate answers to member inquires by following standard policies and procedures. Interacts in a positive, respectful manner and establishes and maintains cooperative working relationships with internal and external customers. Utilizes defined criteria to determine member qualification for Health Management programs. Coordinates collection of necessary information, including member co-pays or payments when necessary.

S K I L L S

C O N T A C T

E D U C A T I O N

W O R K E X P E R I E N C E

IQor

Sykes

Everise

VXI Global Solutions

Customer Service Rep Remote

Customer Service Lead Remote

Customer Service Supervisor Remote

Customer Service/Tech Support Remote

S a ’ N i y a G i d d e n s

6/2020 - 10/2021

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