Customer Service Representatives
Resume:
Brooks County High School
• Diploma
**************@*****.***
Quitman GA 31643
Customer Service-Oriented
Data Entry and Database
Skilled Collaborator
HIPAA Compliance
Oracle EnterpriseOne
Issue and Complaint Resolution
Strong Telephone Etiquette
Customer Service and Assistance
Billing Adjustments and Refunds
Financial Assistance
Revenue Growth Strategies
Document and Records
Management
Mass Customization
Call Volume and Quality Metrics
Team Goals
Appointment Scheduling
Insurance Verification
Eligibility Determination
Technical Support
Troubleshooting
Sales Report Generation
Understanding Customer Needs
Quote Preparation
Trained in Salesforce
Membership Inquiries and
Renewals
Safety Regulations
Sales Quota Achievement
Query Escalation
Customer Account Management
Administrative and Office Support
Team Management
Personable and dedicated professional with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses
Supervising a team of remote customer service representatives while ensuring that they provide exceptional customer service to clients.
Ensuring that customer service representatives adhere to quality assurance standards and processes while troubleshooting customer issues.
Conducting training sessions for customer service representatives to improve their skills and knowledge of the products and services the company offers. Monitoring and reporting on customer service representative performance metrics including call volumes, response times, customer satisfaction levels, and first-call resolution.
Ensuring remote customer service representatives have access to necessary software tools, phones, and other necessary resources to provided exceptional customer service 10/2021 - Present
Providing support to patients by answering their inquiries, addressing concerns, and resolving issues related to healthcare services, insurance coverage, or medical billing. Verifying patient insurance information and coverage to ensure accurate billing and eligibility.
Educating patients about their insurance benefits, explaining coverage details, and assisting with claims inquiries.
Assisting patients with billing questions, clarifying charges, and resolving payment-related concerns.
Patients with appointment scheduling, rescheduling, and ensuring smooth coordination between healthcare providers and patients.
02/2018 - 05/2020
Responding to customer inquiries and providing solutions or assistance with product or service-related issues.
Assisting customers with technical issues they encounter while using software, hardware, or digital products. This may involve guiding customers through step-by-step troubleshooting processes, providing instructions, or remotely accessing their devices for support.
Identifying and resolving customer issues by gathering relevant information and using problem-solving skills.
10/2017 - 02/2018
Responsive to customer contacts in a professional, accurate, timely and courteous manner. Ascertains the nature of the contact and records information in the appropriate system. Provides accurate answers to member inquires by following standard policies and procedures. Interacts in a positive, respectful manner and establishes and maintains cooperative working relationships with internal and external customers. Utilizes defined criteria to determine member qualification for Health Management programs. Coordinates collection of necessary information, including member co-pays or payments when necessary.
S K I L L S
C O N T A C T
E D U C A T I O N
W O R K E X P E R I E N C E
IQor
Sykes
Everise
VXI Global Solutions
Customer Service Rep Remote
Customer Service Lead Remote
Customer Service Supervisor Remote
Customer Service/Tech Support Remote
S a ’ N i y a G i d d e n s
6/2020 - 10/2021
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