STEPHEN J. STACK

***** ******** ******

Euclid, OH 44123

440-***-****

ad4gzr@r.postjobfree.com

EXPERIENCE

National General Insurance Company Independence, OH

-Licensed Sales Agent- August 2021 - June 2023

●Take incoming and make outgoing sales calls for a wide range of Insurance products that best fit the customers’ needs.

●Create a client base by insuring as many products that not only fill the customers’ needs, but offer them financial security and safety.

●Sell a variety of insurance products such RV, Boat, Auto, Home, Umbrella, Motorcycle and Life and Health Products.

●Adapt to business needs by adjusting hours as needed.

Permanent General Assurance Corporation Independence, OH

-Sales Agent- April 2016 - June 2021

●Finished in the top 10% of the entire corporation in the past 2+ years in total monetary sales per year as well as leading monthly and daily sales.

●Identify and assess needs of customers and recommend products and solutions using appropriate sales tools and techniques.

●Make out -bound to prospective clients, sell them on the need to upgrade and/or reinstate their current auto insurance

Nations Lending Corporation Independence, OH

-Junior Banker then Mortgage Loan Originator- December 2011- October 2015

●Take in-bound calls from call center and determine needs of the borrower

● Work up options that are in the best interest of the borrower and present them with as many money saving options as possible.

● Sell the deal to the client and complete the loan process

● Call existing client base to work up further money saving options for their current situation

● Call out on referrals to generate new business

● Work hand-in-hand with the processing team to ensure that all loans meet financial guidelines

● Became one of the leaders on the floor in terms of monetary loan volume closed

● Assisted the company in attaining their greatest year in terms of generating loan volume and loans closed in 2015

Progressive Insurance Corp. Mayfield Village, OH

-Direct Sales, Team Leader/Coach- April 2000- August 2008

●Identify and assess needs of customers and recommend products and solutions using appropriate sales tools and techniques.

●Spend 75% of time handling telephone calls from prospective and existing customers regarding: insurance availability, eligibility, coverage, policy changes, insurance rates, and billing procedures.

●Spend 25% of time as team leader and sales coach; skilled at building top-performing teams focused on impeccable customer service, delivery of products, and sales goal achievement.

●Remain current on latest trends in the industry with a comprehensive knowledge of insurance products, services and best practices

● Played a key role in increasing retention as well as satisfaction rates.

●Dedicated and tenacious sales expert with reputation for consummate professionalism and exemplary ethics.

Nokar Technologies, Inc. Naperville, IL

-Sales Representative/Account Supervisor - May 1997- March 2000

●Responsible for development and maintenance of sales accounts for a product called Acculign, a wheel alignment system, in the automotive industry in Ohio and Pennsylvania.

● Analyze the market and identify opportunities for growth of the company.

●Assess needs of customers and recommend products and solutions; negotiate and implement product pricing.

●Maintain detailed database of prospects and customers and document sales calls to facilitate follow-up

●Managing projects from sale through delivery: coordinating product requirements to customer specifications; engaging in quality assurance; and, ensuring customer satisfaction with product

American General Finance Cleveland, OH

-Insurance Sales/Account Manager - April 1996- May 1997

● Goal-driven,customer-focused sales/account management demonstrated consistent achievement of service and sales objectives in highly competitive market

●Offered solutions and recommendations to customers for their insurance needs

●Cultivated positive and enduring relationships with customers

●Maintained prospect database, prepared sales activity reports, and developed marketing/sales strategies to achieve sales goals

EDUCATION/ PROFESSIONAL DEVELOPMENT

● Cleveland State University, Cleveland, Ohio, 1994-1996; pursued Bachelor’s Degree in Urban Planning/History

● Lakeland Community College, Kirtland, Ohio, 1994; Associate of Arts in History

● St. Ignatius High School, Cleveland, Ohio, 1988; High School Diploma

●Licensing: Life/Accident/Health/Disability/Umbrella in 44 states

Property and Casualty in 44 states

●Certification: Employee Training in Insurance Laws

Insurance Sales

NMLS # 882450, currently licensed in 13 states

REFERENCES

●Elise Prince McDaniel, PGAC, Sales Supervisor, Independence, OH, 216-***-****

● Kelley A. Sweeney, City of Euclid, Director of Law, 585 E. 222nd Street, Euclid, OH 44123; 216-***-****

● Patrick Mena, Sales Manager, National General Insurance, Cleveland, OH 951-***-****

● Michael J. Quinn, 115 E. 192nd Street, Euclid, OH 44119; 216-***-****

● Nick Phillips, Branch Manager, NLC Loans, 7029 Pearl Road, Suite 300 Middleburg Heights, OH 44130; 440-***-****

● Alan Luber, Sales Manager, NCL Loans, 7029 Pearl Road, Suite 300, Middleburg Heights, OH 4130; 440-***-****

● Jean-Paul Riccio, Team Lead, Q-Lab,800 Canterbury Lane, Westlake, OH 44145 216-***-****

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