Marisa Mancini

** ******** *****

Danbury, CT ***11 Cell # 203-***-****

ad4gzj@r.postjobfree.com

Results-driven Collections Specialist with 5 years of experience in managing and resolving delinquent accounts. Skilled in negotiating payment plans, analyzing credit reports, and reducing outstanding balances. Seeking to utilize my expertise to contribute to a dynamic team and effectively collect on past due accounts.

SKILLS:

Strong negotiation skills

Excellent communication skills

Data analysis

Calendar Coordination

Proficient in skip tracing

Advanced Excel

Strong communications

Database Maintenance

Knowledge of FDCPA laws

Financial modeling

Office Management

STRENGTHS:

Detail-oriented

Problem solver

Analytical

Customer Service

Strong communicator

Organized

Team player

Attention to Detail

Problem solving

Persistent

Strong Computer Skills (v-lookups)

Time management

Multitasking

Professional Experience

Keter Environmental Services Inc., Stamford, CT (remote) July 2022 – March 2024

Collections Specialist

Utilized proactive communication strategies to effectively negotiate payment terms with delinquent customers, resulting in a 20% increase in collection rates.

Conducted thorough research and analysis of customer accounts to identify potential payment discrepancies and resolve issues in a timely manner.

Implemented innovative collection strategies, including offering payment plans and incentives, to improve customer satisfaction and retention.

Collaborated with cross-functional teams to streamline collection processes and reduce outstanding balances by 15% within six months.

Sun Technologies, Inc. (Contract – ATT), New York, NY (remote) April 2022 – July 2022

Financial Analyst

Conducted financial analysis on company performance, identifying key trends and areas for improvement to drive strategic decision-making.

Prepared detailed financial models and forecasts to support budgeting and long-term planning initiatives.

Collaborated with cross-functional teams to streamline financial reporting processes and improve data accuracy.

Presented findings and recommendations to senior management, effectively communicating complex financial information in a clear and concise manner.

Objectwin Technology Inc. (Contractor – Waste Management), Winsor, CT (remote) Sept. 2020 – April 2022

Credit and Collections Analyst

Conducted thorough credit analysis on new and existing customers to determine creditworthiness and establish appropriate credit limits.

Implemented collection strategies to reduce delinquency rates and minimize bad debt losses.

Negotiated payment plans with customers in financial distress to facilitate timely repayment of outstanding balances.

Collaborated with sales and customer service teams to resolve billing disputes and discrepancies, ensuring accurate and timely account reconciliations.

Aerotek Staffing (Contractor – BranchServ), Bethel, CT (remote) Feb 2020 – Aug 2020

Accounts Receivable Billing Specialis

Managed accounts receivable process for over 200 clients, resulting in a 15% decrease in delinquent payments.

Utilized QuickBooks to accurately process and record invoices, resulting in a 20% improvement in billing accuracy.

Collaborated with sales team to resolve billing discrepancies and ensure timely collection of outstanding invoices.

Implemented new billing procedures that streamlined the accounts receivable process, leading to a 25% reduction in billing errors.

Acro Service Corp. (Contractor – BlueCrest Inc.), Danbury, CT (remote - hybrid) Mar 2019 – Jan 2020

Customer Service Representative/PT Collector/Service Contract Billing Analyst

Researched back-order parts issues and placing parts orders (US and Canada) on Dynamic 365.

Making collections calls and setting up payment arrangements as needed.

Resolved customer billing issues, directly with clients by analyzing existing contract agreements.

Worked closely with collectors and AR team, vetting customer invoices and sending them to be credited or rebilled.

Set up new service contract account billing (i.e. annual, quarterly or monthly invoices).

Created and distributed vetted invoices to customers when requested.

Organized and maintained a large account portfolio through Microsoft Excel to improve operational efficiency.

Managed case management system for service contracts team; created, assigned and researched cases respective to asset adds, moves, agreement questions, billing issues, etc.

Added new assets to the respective service account for all new equipment installations; secured accurate install dates from the service team, create maintenance agreement billing setups for new installs sold with maintenance.

Global Logistics Services (Contractor – GM), Danbury, CT Aug 2018 – Feb 2019

Administrative Coordinator

Managed schedule and appointments for executives, resulting in improved efficiency and timely completion of tasks.

Coordinated logistics for team meetings and events, including booking venues, arranging catering, and preparing meeting materials.

Oversaw office supplies inventory and procurement, optimizing supply levels and reducing waste.

Assisted in creating and maintaining departmental budgets, tracking expenses, and identifying cost-saving opportunities.

Tetra Tech (subcontracted to FEMA), Danbury, CT Jun 2018 – Aug 2018

Field Debris Coordinator (FEMA)

Contract Temporary Assignments, Danbury, Connecticut Sep 2017 – Jun 2018

Customer Service Representative, Real Estate Coordinator, Administrative Assistant, Accounting Clerk, Inside Administrative Sales Support

Helping Hands LLC, Danbury, Connecticut Oct 2016 – Dec 2017

Caregiver/Personal Assistant

RB International Finance (USA) LLC, Danbury, Connecticut Nov 2002 – Sep 2016

Commercial & Administrative Assistant/Receptionist (9/13 – 9/16)

Financial Administrator (11/02 – 9/13)

Education

Sacred Heart University - Fairfield, CT

Certificate in Finance and minor in Business Administration

Norwalk Community College – Norwalk, CT

A.S. in Business Administration

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