**December **** - ** May ****

** **** **** - ** ************

2022

Sne Lutrisha Maluleka

**** ********** **** ********** ****

063******* ad4gyc@r.postjobfree.com

Experience

Capability BPO

Custormer Service Representive

•Mananging customers accounts.

•Accepting chats emails on zendesk.

•Handling custormer complaints,provide appropriate resolutions and alternatives within time limints.

•Maintaing positive empathetic and professional attitude towards customer at all times.

•Identify and asses Customer needs to achieve Satification

•Follow communication procedures,guidelines and polices. AVON

Sales Consultant

•Strong negotiaton and closing skills

•Collaborate with internal teams to ensure the succesful delivery of products and services

•Meet and exceed sales target and quotas

•Build and maintain strong relationships with clients

•Provide exceptional customer service and support throghout the sales process. Education

Risecliff Seconday School

12

Skills

•Ability to work on your own. •Presentation,Communication skills and listening skills •Time mangment and planing. •Effective problem solving,professional and customer focus. •Computer literacay -micro soft office,Advanced general computer usage

•Have the ability to multi task •Hardworking

Reference

Zamacenge mngoma - Capability Bpo

Team leader

071-***-****

Nokwanda Shezi - AVON

Supervisor

031-***-****