Project Manager Customer Service

Maggie Theders

513-***-**** *.*******@***.***

Work Experience

Avure Technologies

Sr. Buyer/Project Manager January 2022- Present

Work with domestic/global suppliers re make to print parts or catalog

Prepare RFQ and negotiate pricing, payment and shipping terms, make/hold LTA

Award parts and place POs, Track all LTA

Monitor MRP to ensure what’s showing up to order is actually needed

Work the shortage report for all active jobs and expedite all parts that are short

Run meetings such as weekly KPIs and Inventory meetings

Point person for specific problem parts

Work with logistics to chase late orders, missing orders

Work with suppliers regarding past due parts

Challenge price increases, maintain cost spreadsheet to track pricing history

Work with engineering on alternate part options

Work with project managers on critical needs for expedited parts

Research to find new supply options, evaluate new suppliers based on capacity and risk

Strategic sourcing for discounts with repetitive suppliers, package parts

Maintain supplier relationships, visit sites

Work with customer service on customer orders and long lead time parts, resolve help tickets

Work with AP on invoices with pricing discrepancies

Work on multiple direct and indirect savings projects as needed

Achievements – Over $300,000 in buyback savings in 9/2023, Over $100,000 in inventory reduction in 12/2023

Proctor and Gamble

Sr. Buyer – Capital Purchasing & LDS January 2019 - February 2022

Prepare RFQ and negotiate pricing, payment and shipping terms, make/hold LTA

Award parts and place POs

Communicate with engineering and project managers on any issues with parts/orders

Maintain cost spreadsheet to stay within project budget and sourcing plan

Research for new supply options so nothing is single sourced

Work with project managers on project scope/supplier capability/single source options

Work with spend pool owners on sourcing tactics for anything over $500K

Build sourcing plans for projects over $100K

Site visits to maintain face to face relationships with client

***Achievement Payment term negotiations resulted in a $29,000 cash improvement over 3 POs for the month of April, over 13 POs for the month of May resulting in $1.2M in savings. Negotiations for 2019 have resulted in $912,863 cost avoidance. Have received 14 customer appreciation awards since March 2019. In October 2019, on one RFQ negotiation, I received over $550,000 in hard savings and a 42% cost avoidance.

Festo Corporation

Order Analyst/Buyer/Production Planner July 2017 – July 2018

Position eliminated after restructure

Maintain 2 email inboxes as well as a task queue

answer all work tickets regarding cancellations, expedites, missing parts, rush builds, part setups, late orders, etc.

Chase missed deliveries and investigate refusals

Contact shipping plants for any order issues and research

Manual order entry for dealers/affiliates

Send out RFQ

Send KPI report showing response time on work tickets

Communicate with production planners on production orders, Production scheduling, Clear blocks on open orders

Place POs

Chase late purchase orders,

Transfer stock for early warnings and from plant to plant

Task force member for process improvement.

***Achievement Created new processes to smooth workflow to help minimize response time to customer.

GE Aviation / Corbus

Sr. Buyer May 2015 – July 2017

Buying parts that are engineered to order, determining supplier capacity/capabilities for parts and scheduled quantities for over 70 suppliers

I work about 5,000-part numbers in my commodites, working requisitions and sending out request for quotes, negotiating pricing based on cost out goals, entering purchase agreements and terms

Following up to ensure that any new parts have shipped by new supplier by due date, Monitor lead times to ensure parts are on order in time

Document PA folders based on Government requirements, Extending LTAs with suppliers and receiving deflationary pricing

Assist day to day buyers with needs for their purchase orders, Recommend supplier based on delivery, quality and experience with supplier

Determine which parts need a VE estimate and send to engineering. Ensure pricing is fair & reasonable

Build and maintain spreadsheets to support part placement per RFQ, perform cost comparison analysis and provide financial data – cost vs savings for any new source transition

Achievement In 2016 negotiations, I received $1.2M in deflation for the LEAP engine program, In 2017, $700K deflation for the GE9X engine program. Final savings not yet determined by the time I left.

Proctor & Gamble / Corbus

Account Manager May 2014 – May 2015

Manage customer accounts – manage EDI orders, clear all delivery blocks

Keep SAP profiles current for my territory, maintain 4 email inboxes as well as a daily workflow and task box

Send customer all notifications on delivery cuts, product availability, quantity changes, pricing discrepancies and negotiate substitution

Contact carriers to set appointments and track deliveries to ensure they are on time, Chase missed deliveries and investigate any refusals

Process returns and issue credits, Contact shipping plants for any product issues and research

Daily conference calls to ensure we are within SOP requirements as well as weekly conference calls with specific customers to discuss any ordering issues, Backup to other associates within the P&G Food Channel

***Achievement Received several recognition awards from customer referrals for outstanding customer service

Education

Curves University for Curves Franchise owners

Hondros College for Property/Casualty licensing courses

University of Cincinnati for Business Management (1 year)

Lakota High School

Experience and Skills

Purchasing – Indirect / Direct 13 years

Customer Service experience – 25 years

Management experience – 10 years

Account Receivables/Payables – 15 years

Strong investigative skills and attention to detail, Strong leadership skills, ability to Multitask.

Excellent time management, organization and prioritizing, protection of confidential information,

Strong negotiation skills and ability to problem solve, takes pride in work, strong ability to keep composure during stressful situations, super listening & communication skills (oral and written), Self-starter – can work without supervision, reliable, fast learner, eager to learn more, goal oriented with a strong work ethic, Creates a positive, respectful environment and friendly atmosphere

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