Customer Service Representative
Resume:
Autumn Kemp
Greencastle, PA *****
******@*****.***
Summary
I'm a people person who relates well to others. I'm confident that I can relate to almost anyone and sympathize with their needs. I'm a hard worker and good listener. I have worked from home for over a year now.I think I would be an asset to any company where I worked with people most of the time. Whether over the phone or in person, I would be good at dealing with peoples needs and concerns.
Skills
Networking Skills
Appointment Scheduling
Organizational Skills
Computer Skills
Data Management
Customer Service
Flexible Schedule
People Skills
Experience
May 2021 - November 2023
NexRep - Portland, ME
Solar Advisor
Teladoc Agent
Teladoc Agent
I have worked as a Teladoc agent for over a year. I handle customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Managed high-volume of inbound and outbound customer calls.
Reviewed files, records and other obtained documents to respond to customer requests.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Processed customer account changes with proprietary software.
Updated customer accounts, addresses and contact information within call management databases.
My tasks are very much the same as an intake specialist at a doctor’s office or hospital.
Solar Advisor
Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
Leveraged contacts with satisfied customers to generate referrals and new business.
July 2015 - July 2019
American Legion - Hagerstown, MD
Waitress/Bartender
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Greeted customers, answered questions and recommended specials to increase profits.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Resolved customer concerns with friendly and knowledgeable service.
Developed strong and lasting resident relationships.
Provided exceptional service to high volume of daily customers.
Education and Training
Hagerstown Community College Hagerstown, MD
Some College (No Degree) General Studies
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