TRACY ALVAREZ

**** *. **** ****** *********, WI *3215

414-***-****

ad4gxh@r.postjobfree.com

SUMMARY

As Patient Financial Specialist I have been the key resource for management as well as staff for training and education on billing software. I have am been assigned escalated accounts by VIP’s and managements due to my attention to detail and knowledge of billing and accounting. I have increased patient satisfaction by meeting with pt.’s that have a higher level of concern about their accounts at the office center.

PROFESSIONAL EXPERIENCE

Greater Milwaukee Oral Surgery, Billing specialist, Greenfield, WI August 2022-Current

Post insurance and patient payments

Verify insurance benefits

Accounts receivable

Schedule appointments

Follow up on insurance denials or appeals

Answer patients questions regarding their insurance

Answer patients' inquiries regarding their account

CARDIAC RHHTYHM SPECIALISTS, Billing Specialist, Milwaukee, WI, 2009 - 2021

Post Patient Payments in billing software

Update patient accounts of insurance, demographics and financial updates

Assist with pre authorizations

COLUMBIA ST. MARY’S, Patient Financial Specialist, Milwaukee, WI, 2009 – 2014

Key contact for patients, VIPs, and Columbia St. Mary’s staff to resolve escalated accounts inquiries.

Accurately updated account information to ensure the integrity of the customer accounts

Document and report trends related to billing software or account inquiries to Manager/Director that increased revenue for Columbia St. Mary’s.

Provide estimates for Hospital services

Audit cash posting requests submitted by PFS staff for account correction

EDUCATION/CERTIFICATES

Certified x-ray technician, Wisconsin Chiropractic Association (WCA), Milwaukee WI, 2002

Certified Nursing Assistant (CNA) Milwaukee WI, 1990

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