MISTY

WYLIE

A Jill of most trades I've endeavored. A Master at those I've given my all to. Humbled enough to see the difference.

Ambitious enough to continue learning more.

Commerce City, CO 80022

ad4gwr@r.postjobfree.com

720-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Assistant Manager

O'Reilly Auto Parts - Commerce City, CO

May 2019 to July 2020

Open/ close store which included making the store "Grand owning day" ready, by making sure merchandise was front

facing and neat, clean and properly labeled/ tagged. Sweep/ mop store front floors if necessary, clean store front windows if

needed, clear off cash counters and make sure pin pads, computer's & telephones were operating correctly. Count main

safe and maintain a certain amount of coin and bills to make change for registers throughout the day as well as next day (if

banks were to be closed i.e. Sunday's & holidays). Print daily paperwork, maintain inventory discrepancies, make changes

when necessary, file in appropriate places. Count the previous days deposits, fill out deposit paperwork, with precision

accuracy & do the daily bank run to deposit the money. Prepare current days cash drawers. Tidy and disinfect store. Work

the sales counter up front as well as the commercial counter. Supervise a crew of 8-13 employees in one of the busiest

stores in the district.

As assistant manager I was required to learn all of the positions. That in turn led me to experience checking in freight,

preparing returns/ warranties & cores to go back out. I gained the experience of unloading pallets & reloading pallets and

preparing them to be shipped out. Preparing the paperwork and scanning merchandise in to stock.

I was also trained in revamping planograms, which entails clearing out the old stock cleaning the shelves, removing all old

price labels and knowing how to read the paperwork to stock completely different merchandise and move the shelving if

necessary. Then how to read the pricing labels & know what to restock as well as how much of each product to stock &

what to place on sale etc.

I was very well stationed in the commercial dept, which are treated as our "elite" customers and held at top priority. I was

expected to maintain the utmost of customer service, pull orders & maintain a schedule of ongoing deliveries for the

drivers.

During the covid-19 closures, we were deemed a necessity and remained often, our staff slowly dwindled and all positions

suffered greatly. We managed to pull thru at times working open to close. It was tireless motivation at times but we pulled

thru with only two employees having the virus affect their families.

Business Owner/Operator

A Personal Touch Cleaning - Northern Colorado

May 2005 to January 2016

Started the company from the ground up. I hired, managed as well as worked amongst as many as 20 employees at one

time. I maintained inventory, scheduling, laundry, accounting as well as cleaning and maintaining quality customer service. I

was a standing member of the BBB for well over 5 years, and maintained a 5 star rating on the front page of Google four

the last 3 years I was in business. I upheld an average of 30 customers on a regular basis plus took on move out cleans,

one time cleans, gifted cleans, as well as new construction cleans and specialty cleans (i.e. windows, carpets, pre/post

party etc.)

EDUCATION

None in Nursing

Front Range Community College - Fort Collins, CO

September 2005 to January 2006

None in Nursing

Laramie County Community College - Laramie, WY

September 2001 to June 2002

High school or equivalent in GED

Laramie County Community College - Laramie, WY

April 1994 to June 1994

SKILLS

• Management (10+ years)

• Laundry (10+ years)

• Bookkeeping (10+ years)

• Hospital Experience (8 years)

• Vital Signs (10+ years)

• Leadership (10+ years)

• Assistant Manager Experience (1 year)

• Commercial Cleaning (10+ years)

• Cash Handling (10+ years)

• Merchandising (1 year)

• Cleaning Experience (10+ years)

• Supervising Experience (10+ years)

• Customer Service (10+ years)

• Sales (10+ years)

• Store Management Experience (1 year)

• Planograms (1 year)

• Freight Experience (3 years)

• Pricing (10+ years)

• Inventory Control (10+ years)

• Retail Management (1 year)

• Retail Sales (1 year)

• Payroll (10+ years)

• Warehouse Experience (3 years)

• Sales Management (1 year)

• Management Experience

• Sales Experience

• Automotive Repair

• Vehicle Maintenance

• Load & Unload

• Office Management

• Upselling

• Leadership Experience

• Gardening

• POS

• Loss Prevention

• Mechanic Experience

• English

• Cashiering

ASSESSMENTS

Management & Leadership Skills: Planning & Execution — Proficient

July 2020

Planning and managing resources to accomplish organizational goals.

Full results: Proficient

Customer Service Manager — Highly Proficient

July 2020

Managing customer service representatives and resolving customer issues.

Full results: Highly Proficient

Following Directions — Highly Proficient

July 2020

Following multi-step instructions.

Full results: Highly Proficient

Basic Maintenance and Repair — Highly Proficient

July 2020

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities.

Full results: Highly Proficient

Attention to Detail — Highly Proficient

July 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Automotive Maintenance — Proficient

July 2020

Knowledge of vehicles, vehicle maintenance, and repairs.

Full results: Proficient

Scheduling — Expert

July 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts.

Full results: Expert

Attention to Detail — Highly Proficient

July 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Supervisory Skills: Interpersonal Skills — Proficient

July 2020

Fostering a collaborative environment and conducting difficult conversations.

Full results: Proficient

Sales Skills — Proficient

August 2020

Influencing and negotiating with customers.

Full results: Proficient

Warehouse Shift Leader — Expert

August 2020

Supervising warehouse staff and maintaining safety and security standards.

Full results: Expert

Customer Service Fit — Highly Proficient

September 2020

Measures the traits that are important for success for customer service roles.

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

July 2020

Responding to customer situations with sensitivity.

Full results: Highly Proficient

Sales Fit — Highly Proficient

July 2020

Measures the traits that are important for success in sales positions.

Full results: Highly Proficient

Emotional Competence — Highly Proficient

September 2020

Managing one's own emotions and understanding those of others.

Full results: Highly Proficient

Supervisory Skills: Motivating & Assessing Employees — Expert

August 2020

Motivating others to achieve objectives and identifying improvements or corrective actions.

Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in

any professional field.

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