Sales Order Specialist/Account Management

Cynthia S Jones

**** ***** ***** ***, ********** NY 14545

585-***-**** **************@*****.***

OBJECTIVE

To obtain a position where I can utilize my skills in Inventory Control, Customer Service and Account Management.

EXPERIENCE

SALES ORDER ADMINISTRATOR L3Harris Technologies, Inc

Sept 2019– Present

Provide quotes

Setup payment terms

Review Vendor Purchase Orders

Create Vendor Sales Orders to the Oracle System

Provide detail shipping information to Shipping Department

Credit and process customer returns

Review and negotiate Government Contracts

Post Government Contracts to the Oracle System

Track Shipments and provide information back to the customer

Investigate lost or misplaced shipments

Provide total Customer Service for all orders.

MAAP/KLIF L3Harris Technologies, Inc

May 2014 – 2019

Provide permissions from Government Entities for required specific locations

Setup and maintain MAAP account information for all L3Harris Technologies, Inc. CS Division

Provide Customer Service to other Company SAC’s

Work with other departments to ensure proper accountability of government Assets

Inventory Control for Government Commodities (Receiving, Replacing and Destroying when needed)

Receive Commodities into EBS and record shipments back to the GPS Directorate

Maintain Government Assets on the Government database

Track Shipments with embedded Government Assets

Investigate lost or misplaced Government Assets

Create monthly/quarterly tracking reports

Audit assets in CS Division of L3Harris Technologies, Inc

Government Accountable Items – CCI Auditor L3Harris Technologies, Inc

December 2012 – May 2014

Track Government Equipment throughout Harris Communication Services in Rochester NY

Ensure proper handling of COMSEC Material

Track inventory control of Government commodities

Maintain compliance of Semi-annual Audits and Root Cause Analysis

SKILLS

Experienced in Oracle & Siebel

oReleasing Government Commodities to Sales Orders

oReceiving and transferring Government Commodities to the Manufacturing line

oMaintaining inventory assets.

oTracking and investigating the receiving of merchandise from Customers

oTracking and investigating shipments going back to the Customers

oMonitor Asset/Contract locations

oPost and track sales orders from start to completion

25+ years’ experience managing teams with a strong focus on Inventory Control, Customer Service and Account Management

oFSA/DCA/HRA and Parking Accounts for 180 Clients – 2003-2008

oFrontline Supervisor/DDR Supervisor/Customer Service Clerk – 2006-2013

oStore Manager, Dollar General – 2010-2011

oManager, Scheduler, Cashier, Trainer, Sugarcreek Stores, LLC – 1988-2003

EDUCATION

University of Michigan School of Engineering 2019

oGreenbelt Certification

Shaw Academy of Photography 2015

o Photography Diploma

Bryant & Stratton Business Institute 1989

oAssociates Degree in Accounting

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