JOSSIE PALMARES

*** ********** **** **** *******, NJ 07480 201-***-**** ad4gvp@r.postjobfree.com OBJECTIVE To obtain a position in a fast paced environment that will allow for personal growth and career advancement. SKILLS SUMMARY Scheduling Bilingual (English and Spanish, both written and verbal) General Office Skills Computer Savvy

Microsoft Word (type 55 WPM) Microsoft Excel

Customer Service Written correspondence

EMPLOYMENT HISTORY

MAX REVENUE MEDICAL BILLING – BOGOTA, NJ

January 2016 - Present

Administrative Assistant

– Provide administrative support to medical billing department.

– Create daily and weekly reports for billing management.

– Investigate and resolve billing issues.

– Resolve issues between physicians practice and insurance credentialing department. operations.

– Complete credentialing for all physicians.

THERADYNAMICS PHYSICAL REHABILITATION – NEW YORK CITY, NY October 2014 – April 2015

Front Desk Receptionist

– Welcome and greet all patients and visitor in person, and over the phone.

– Register new patients, and upgrade existing patient demographics.

– Schedule follow up appointments.

– Respond to all fax inquires in a timely manner.

– Verify insurance eligibility and benefits for all patients.

– Obtain authorization from insurance as needed.

– Keep a clean and organized work space.

MEADOWLANDS HOSPITAL MEDICAL CENTER – SECAUCUS, NJ JANUARY 2011 – MARCH 2014

RADIOLOGY PATIENT CARE COORDINATOR

– Schedule patients for outpatient radiology procedures.

– Prepare necessary information needed prior to patients visit.

– Pre-register patients the day prior to their scheduled exam.

– Fax reports to referring physician's office after testing.

– Verify insurance eligibility, benefits and pre-authorize as needed. ADMITTING REGISTRATION

– Register patients upon arrival of exams and consultations.

– Respond to inbound phone calls from doctors, patients, and hospital staff.

– Admit patients into inpatient hospital setting as per doctor's orders.

– Transfer inpatient locations as per nurse's orders.

– Collect proper documentation from patient upon arrival. EMERGENCY ROOM REGISTRATION

– Register patients upon arrival for emergency care.

– Respond to inbound phone calls from doctors, patients and hospital staff.

– Admit patients into inpatient hospital setting as per doctor's orders.

– Transfer inpatient locations as per nurse's orders.

– Collect proper documentation upon arrival.

SAME-DAY SURGERY REGISTRATION

– Register patients upon arrival of scheduled surgery.

– Verify insurance eligibility, benefits, and pre-certification.

– Pre-register patients the day prior to their scheduled surgery.

– Obtain proper documents from doctor's office and patients in an organized manor. CUSTOMER SERVICE REPRESENTATIVE

– Operate switchboard in a hospital setting.

– Transfer inbound calls to appropriate destinations.

– Make overhead announcements as needed.

– Properly document every phone transaction made in an organized manor.

VALDEZ & VALDEZ MD'S – NEW YORK, NY

DECEMBER 2006 – FEBRUARY 2008

SECRETARY

– Call various health insurance companies to verify eligibility.

– Answer phones and respond to fax inquiries.

– Manage appointments and flow of patients.

– Fill out necessary paperwork for patient charts.

RADIO SHACK – EDGEWATER, NJ

OCTOBER 2005 – JANUARY 2007

SALES ASSOCIATE

– Applied selling skills to increase sales of Radio Shack products.

– Cultivated customer relationships, increasing customer satisfaction and repeat sales.

– Adept at handling angry customers.

– Responded to inbound calls from various customers.

EDUCATION

WORKFORCE ADVANTAGE

SEPTEMBER 2010 – DECEMBER 2010

– CERTIFIED NURSING ASSISTANT

CENTENARY COLLEGE

SEPTEMBER 2003 – MAY 2004

– CRIMINAL JUSTICE MAJOR

LEONIA HIGH SCHOOL

SEPTEMBER 1999 – JUNE 2003

– HIGH SCHOOL DIPLOMA

Contact this candidate