TEDRA L. HARRIS

***** ******* **** **. ***.**** Houston, TX 77040 · 832-***-****

Email: ad4gv9@r.postjobfree.com

EXPERIENCE

JULY 2018 – PRESENT

PEOPLE SERVICES COORDINATOR, Asurion insurance

Coordinate events and sales incentives with a focus on company objectives. Serve as Community Liaison and HR business partner building rapport with stakeholders, partners, consumers, and the community through service and volunteering. Oversee new hire orientation, training, and staff development. Provide leadership and support to all staff to ensure company objectives are being met while maintaining a safe, productive, high-morale work atmosphere. Manage and maintain department budget and expenses in regulation to company's main budget.

JULY 2011 – JULY 2018

CUSTOMER RELATIONS ADMINISTRATOR, Asurion insurance

Provide customer service to consumers needing to replace lost, stolen, or damaged electronics. Collect data and process insurance claims. Answer telephone and email inquiries to support customer relations. Create a trusting, supportive dynamic between customers and customer service agents to maintain rapport and help drive sales.

JULY 2019 – PRESENT

ASSESSMENT WRITER, endeavors

Develop and complete kinship caregiver assessments for prospective Texas Department of Family and Protective Services (TDFPS) traditional and kinship foster parents. Conduct interviews with applicants, assessing home safety by completion of TDFPS home study checklist, ensuring homes meet standards set forth by TDFPS policy for the foster families, completing home study. Generate and compile reports to best support case plan objectives for the agency and families.

AUGUST 2017 – JULY 2019

ASSESSMENT WRITER, ck services

Complete resource family psychosocial assessment and foster home studies in accordance with Texas Department of Family and Protective Services (TDFPS). Ensure all documentation and reports support case plan objectives for foster/ adoption parents and families. Attended court hearings as needed to provide statistical reports in support of pending cases; all within TDFPS stature.

EDUCATION

AUGUST 2017

BACHELOR OF SCIENCE IN SOCIAL WORK, prairie view a&m university

MAY 2008

HIGH SCHOOL DIPLOMA, Eisenhower high school

SKILLS

Written and Verbal Communication

Critical Thinking and Problem-Solving

Organizational Leadership

Team Player

Resource Coordinator

Microsoft Word, Outlook, Excel,

Effective Listening

Community Liaison

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