Jillian Brunenkant

Customer Service Representative

**** ********** ****

Spring City, PA 19475

484-***-****

ad4gus@r.postjobfree.com

SKILLS

Dedicated and experienced customer service representative with a proven track record of delivering exceptional service to customers. Seeking a challenging role where I can utilize my communication skills and problem- solving abilities to provide outstanding support to clients. EXPERIENCE

J.S.Home Solutions, LLC Office Manager

January 2020 - September 2023

● Responded to customer inquiries via phone, email, and chat, resolving issues in a timely and professional manner

● Assisted customers with product information, order processing, and account management

● Handled escalated customer complaints and worked towards finding satisfactory resolutions

● Maintained accurate records of customer interactions and transactions Sprinford Diner Head Server

August 2010- October 2019

● Greet customers warmly as they enter the diner and provide them with menus

● Take customer orders accurately and efficiently, ensuring special dietary needs and preferences are noted

● Provide recommendations on menu items and upsell additional items or specials

● Deliver food and beverages to tables in a timely manner, ensuring accuracy and presentation

● Check back with customers to ensure satisfaction with their meals and address any concerns or requests

● Process payments and handle cash transactions accurately

● Maintain cleanliness and organization of dining areas, including setting and clearing tables

● Collaborate with kitchen staff to ensure orders are prepared correctly and promptly

● Communicate effectively with team members to provide seamless service to customers

● Uphold high standards of customer service and professionalism at all times

Rainbow Power Cleaners Owner & Operator

January 2001- Present

● Communicate effectively with clients to understand their cleaning preferences and address any specific requests or concerns

● Provide exceptional customer service by maintaining a professional and friendly demeanor at all times

● Ensure client satisfaction by addressing any feedback or issues promptly and effectively

● Adhere to safety protocols and use cleaning equipment and chemicals in a safe and responsible manner

● Work independently or as part of a team to complete cleaning tasks efficiently and to a high standard

EDUCATION

Post University Associate's Degree

09/2015- 07/2018

Business Administration:

● Courses in marketing, customer relationship management, and business communication

● Psychology Courses in human behavior, social psychology, and emotional intelligence to understand and connect with customers effectively

● Courses in interpersonal communication, conflict resolution, and customer service communication

● Courses in hospitality operations, customer relations, and service excellence

AWARDS

Academic Achievements

Award:

Post University

Recognition for academic excellence, high grades, and outstanding performance

Customer Service Achievements

Perfect Attendance Award:

J.S. Home Solutions,LLC

Recognition for consistent attendance, punctuality, and reliability in fulfilling job responsibilities.

REFERENCES

Available upon request

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