Deven Keene

Columbus, Ohio ***** 614-***-**** ad4gtu@r.postjobfree.com

Summary

Dedicated and organized Facilities Manager with experience using proven planning and support initiatives to sell facility services, manage operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Skills

Inventory Management

Performance Monitoring

Financial and Cash Flow Analyses

Product and service management

Team leadership

Staff Training and Development

Maintaining Compliance

Multi-Unit Operations Management

Staff Scheduling

Microsoft Office

Staff Management

Communication & customer service

Experience

FACILITIES SOLUTIONS MANAGER 09/2022 - Current

City Wide Facility Solutions - Columbus, Ohio

Consistently ranked on company leader board for upsells of non-janitorial services to existing accounts & new accounts including but not limited to: floor care, window care, parking lot care, roofing, and deep cleans. Responsible for managing over 30 commercial facilities' cleaning & janitorial services, while ensuring the facility is up to OSHA standards.

Oversee and coordinating schedules for facility services, requesting & negotiating bid options and overseeing the execution of services on site.

Regularly check supply inventory for each account, and prepare new orders for required supplies & cleaning products.

Recruited and hired workers, in addition to supervising and monitoring daily performance. SALES REPRESENTATIVE 01/2022 - 08/2022

Spectrum - Columbus, Ohio

Serviced customers picking up, returning and exchanging devices while viewing account opportunities to upsell services.

Contacted new and existing customers to outline benefits of products for sales. Managed monthly inventory

Identified customer needs to service solutions and promotions while meeting quotas. Developed customized sales techniques to successfully sell and upsell services to customers. INSURANCE AGENT 05/2020 - 12/2021

American Income Life Insurance Company - Columbus, OH Responded to customer inquiries and problems to promote great service. Conducted meetings or phone calls with potential clients to present insurance policies and answer questions. Researched insurance plans to find good options for clients' needs. Conducted telephone appointments with prospective clients to build rapport and sell insurance services. OUTSIDE SALES REPRESENTATIVE (COVID-19 LAYOFF) 01/2019 - 04/2020 AT&T

Educated customers on product features and technical details to highlight benefits of AT&T's services Established strong customer rapport in an effort to sell and upsell products that brought value to the customer and resulted in referrals

Scheduled an average of 20 in-person appointments per week & actively followed up with opportunities to convert prospects into new customers.

Negotiate prices, terms and prepare sales agreements for new phone, cable or internet services Followed up with customers to identify and resolve service, account or technical issues and maintain satisfaction. SERVICE SALES REPRESENTATIVE 01/2019 - 01/2020

Cintas

Serviced on average 25 accounts per day with a focus on the hospitality market, delivering Cintas products including but not limited to: cleaning chemicals, towel & mop systems, first aid products, and uniforms Load and unload equipment & maintained records of inventory & requests for additional products for each account Increased company revenue through upselling of featured monthly products Collected payments for equipment & products and updated accounts to reflect new balances. Established membership loyalty, executing flawless customer retail account management to increase QA satisfaction.

SOLUTIONS SPECIALIST 11/2015 - 11/2018

Verizon Wireless

Responsible for selling products and phone devices to fit customers' needs Provide customers with troubleshooting solutions for Verizon devices (phones, tablets, wifi, etc) Assist management with inventory and organization of sales floor Exceeds sales quota goal consistently each month and recognized as a top sales performer within the store & district.

MANAGEMENT TRAINEE 02/2015 - 10/2015

Enterprise Car Rental

Processed car rental requests, drafted contracts and collected associated payments. Effectively explained rental terms to customers, documented insurance coverage & acquired necessary signatures Increased store revenue by upselling customers on purchasing Enterprise insurance coverage Demonstrated leadership by working alongide management to understand company's financial objectives, goals and operational processes

Education and Training

Tiffin University - Tiffin, Ohio BBA

Sports Management, 06/2012

Concentration in Sports Facilities Administration

Progressive Leadership Academy - Certificate of Completion 04/2012

Senator Ray Miller's Progressive Leadership Academy (2012) A three month program established by former Ohio Senator Ray Miller that provided effective leadership & business tools for working professionals. Area of focus included: personal development, community development, entrepreneurship, government and non-profit management.

Activities and Honors

Sprinters Team Captain, Tiffin University Track & Field (2010-2012) Conference Event Champion, Tiffin University (2010) National Track & Field Championships (2010)

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