PROFESSIONAL SUMMARY
Strategic Customer Success and Account Manager with 7+ years of client-
facing work experience and a proven track record of driving revenue growth and achieving exceptional retention rates. Skilled in building strategic partnerships with key stakeholders, exceeding retention targets, and leveraging data-driven insights to enhance customer satisfaction and reduce churn. Adept at fostering cross-functional collaboration and executing on enablement strategies to drive product growth and alignment with client needs.
WORK EXPERIENCE
Customer Success Manager - SaaS Startup in Commercial Real Estate, 07/2022 to Current
Dealpath - Phoenix, AZ
Territory Manager - Medical Device Accounts, 09/2021 to 07/2022 Hologic Inc. - Phoenix, AZ
CONTACT
Address: Phoenix, AZ 85024
Phone: 209-***-****
Email: ad4gtj@r.postjobfree.com
WWW: https://www.linkedin.com/in/sy
dney-dearmas
EDUCATION
Bachelor of Arts, Psychology, 05/2016
University of San Diego - San Diego, CA
Minor: Biology
Division 1 Collegiate Athlete - Cross
Country and Track & Field
SKILLS
SYDNEY DE ARMAS
Managing $1.5M in ARR across 30+ accounts within commercial real estate industry, exceeding retention targets in both Mid-Market and Enterprise accounts
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Achieved 92% Net Revenue Retention in 2023, exceeding team goal of 85% (industry standard)
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Build strategic relationships with key stakeholders and C-suite executives through quarterly business reviews to drive mutual accomplishment of goals
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Oversee all aspects of customer lifecycle, with a focus on training, adoption, renewal, and expansion via upsells
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Partner with cross-functional team members, such as sales, product and marketing as CS subject matter expert to drive better adoption of features in the platform
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Generated new business and expanded territory coverage by strategically identifying and targeting high-potential accounts, achieving $3M territory
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Organized and delivered trainings for healthcare professionals, including physicians and hospital staff, to increase product knowledge and successful outcomes
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Coached and developed associates and new hire trainees on best practices
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Served as member on internal Product Advisory Council to drive cross- functional collaboration and strategize on future product release improvements
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Elected Team Captain of Women's
Team in 2015 & 2016
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• Customer Account Management
• Relationship Building
• Time Management
• Cross-functional Collaboration
• Strategic Communication
• Empathy
• CRM Software (Salesforce)
• Project Management
• Upselling and Cross-Selling
• Customer Satisfaction
• Training & Onboarding
Clinical Account Manager - Medical Device, 02/2019 to 09/2021 Hologic Inc. - CA And AZ
Recruiting Manager, 07/2018 to 02/2019
E&J Gallo Winery - CA And AZ
District Manager, 06/2017 to 06/2018
E&J Gallo Winery - Orange County, CA
Sales Representative, 07/2016 to 06/2017
E&J Gallo Winery - Orange County, CA
• Achieved quota early at 116% PTQ with $630k in growth in 2021
• Ranked in Top 5 CAMs at 133% PTQ with $370k in growth in 2020 Strengthened relationships with key healthcare providers, fostering trust and collaboration for mutual success
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Oversaw contract negotiations with healthcare providers, securing favorable terms for both parties involved
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Conducted resume reviews and interviewed thousands of applicants, resulting in the hiring of 98% of candidates moved forward in interview process
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Partnered with campus administrators via business reviews and execution of collaborative skill-building sessions for students
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Collaborated cross-functionally with corporate leadership team to align recruitment efforts with overall organizational goals and objectives
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Developed, trained and motivated a full team of 8 employees, including new and veteran team members
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Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities
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Optimized business across all 6 territories to grow business by 20% annually
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• Won Top Sales Manager during Summer 2018 sales incentive Grew territory by 23% average month over month, exceeding total sales targets by over 10%
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Increased sales revenue by identifying and targeting high-potential accounts, ultimately leading to Team Captain role
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Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
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