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Key Account Relationship Manager

Location:
Minneapolis, MN
Posted:
March 20, 2024

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Resume:

Kari Johnson

Minneapolis MN

ad4gtg@r.postjobfree.com

507-***-****

Corporate Payments Relationship Manager

● Expertise in understanding customer dynamics and identifying their needs.

● Strong relationship sales - grew significant key account by 2500% within first 6 months of transition.

● Retained and expanded a large territory customer base by earning trust and building long term, solid relationships.

● Became a trusted subject matter expert to solve problems and present strategic solutions to customers and peers.

● Researched and studied client culture to understand goals and provide educated insight and strategic influence.

● Created clear, relatable presentation content to build rapport and promote product assurance. Mill Rock Packaging: A specialty packaging platform with advanced service and product capabilities in the consumer and retail packaging industry based in New York, NY. Senior Sales Executive, 2023 – present, Minneapolis, MN

● Identified and qualified over $50 million of potential new business in the first 3 months of start date.

● Strategically positioned attainable new business to quote $5 million in revenue across the MRP platform within the first 6 months.

● Opened 3 new accounts within the first 6 months with continued business for high-volume growth.

● Teamed with the CEO, CFO and upper management group to create and lead supply chain and distribution strategies for business from West to East Coast.

Shorr Packaging Corporation: A $260M enterprise with 500 employees that is an independent packaging and distribution firm headquartered in Chicago IL.

Account Executive, Quality Manager, 2022 – Present, Minneapolis MN

● Added new accounts as well as maintained business in strategic expansion Minneapolis market selling capital equipment and packaging consumables.

● Grew key account by 2500% and 24 SKU’s within the first 6 months – ongoing annual contract.

● Doubled sales volume for 3 key accounts since taking over in July of 2022 in a new market.

● Established results driven communication with executive team to lead my team in new sales growth and volume. International Paper: A $21B enterprise with 39,000 employees that manufactures paper, packaging, and wood products – also offers coated paperboard, corrugated packaging, food containers and recycling. Sales Representative and Territory Manager, 2013 – 2021, Chicago IL

● Won new business and maintained large commercial packaging portfolio for Northern IL and Southern WI.

● Sold complex business for 7 plants in the Chicago area – well versed in product offerings and capabilities of each plant and positioned them favorably to win business in a highly competitive market.

● Acquired long term strategic account with a large pizza chain – complex model delivering to 21 locations requiring collaboration with distribution centers, key suppliers, and other partners to ensure on-time delivery.

● Worked closely with customers and team members on pricing, credit, logistics, legal contracts, and negotiations.

● Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.

● Researched and capitalized on emerging opportunities to build business and expand customer base.

● Increased customer retention by strengthening relationships with high-profile clients and effectively managing service.

● Cultivated strong professional relationships with suppliers negotiating price adjustments, quality, and delivery issues.

● Created presentation materials for sales, customer relations, and management purposes.

● Collaborated with Sales and Design teams to determine project road maps and create unique products to drive profitability and champion brand.

Sales Associate Training Program, 2012 – 2013, Minneapolis MN

● Pursued and was specially selected for a 12-month program covering all aspects of commercial corrugated packaging.

● Participated in quarterly strategic training with cohort of 20 trainees and returned to local territory for plant specific training - Arden Hills, MN, White Bear Lake, MN, and Shakopee, MN.

● Trained in all departments including Customer Service, Design, Production, Finance, and Sales.

● Acquired the first new account out of 20 new reps and achieved corporate award in recognition for top sales performance. Customer Service Representative, 2008 – 2012, Austin MN

● Provided outstanding customer service through all forms of communication across International Paper accounts.

● Within 90 days was entrusted to take on high-profile and strategically critical accounts.

● Onboarded new customers, collaborated on design and approval of structures, managed purchase orders, partnered with internal production teams and participated in sales meeting rhythm.

● Worked directly with sales leadership to build and sustain positive customer relations.

● Built job specifications, quotes, and proposals for a variety of corrugated products.

● Served as key member of Plant Safety Committee – Plant was recognized for safety performance by senior executives. Freeborn County Sherrif’s Office: County office in South Central MN with a population of 35,000. Office consists of about 50 employees. The adult detention facility houses 138 inmates. Deputy Jailer, 2007 – 2008, Albert Lea MN

● Managed 100+ inmates in a general population setting.

● Responsible for all aspects of jail management from booking to supervising housing.

● Tested in the top 1% and specially selected over 200 applicants to join the office.

● Completed 6th District Training in 2009 - Interpersonal Communications, Direct Supervision, First Aid, CPR, AED, Medication Delivery, Use of Force, Report Writing, Suicide Prevention, Ethics, Cultural Diversity, and Gang Training. Blais Insurance: A boutique insurance firm that offered health insurance from a variety of partner products. Insurance Representative, 2004 – 2007, Waite Park MN

● Marketed and sold BlueCross and Blue Shield health insurance while working within the Senior Medicare market focusing on Medicare Part D.

● Upheld all BlueCross and BlueShield confidentiality rules and regulations and maintained all internal and patient records.

● Engaged customers and provided high level of service by carefully explaining details about documents.

● Analyzed customer needs and provided best options, upselling products, and services.

● Improved office operations, maintaining records, tracking data, and promoting clear internal communications. National Mutual Benefit: A $25M not-for-profit enterprise with 30 employees offering life insurance and annuity. Life and Annuity Representative, 2002 – 2004, St. Cloud MN

● Provided exceptional and consistent customer service with open lines of communication.

● Excelled in marketing and sales of Health and Life products for clients ranging in age from newborn to elderly. Education

AA in Marketing, Lowthian College – The Arts Institute International Additional coursework completed in Business and Accounting, University of Minnesota Skills

Sales to Fortune 500 Companies, Strategic and Targeted Selling, Prospecting and Qualifying New Business, Trust and Relationship Building, Excellent Communication Skills, Territory and Account Management, Negotiations Expert, Strong Closer, Sales and Group Presentations, Capital Equipment Sales Additional Information

● Dimensions of Professional Selling, with Carew International, 2022

● Consistently in top 30th percentile for sales volume and new business in the US

● Annual Merit Performance Award 2014-2019, 2021

● Todd Zaug Sales Matrix Training

● Todd Zaug Negotiation Training

● Volunteer Ronald McDonald House Charities Eastern WI

● Volunteer Feed My Starving Children



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