Glyndwr Miller

** ********* *****

Newport News, VA 23601

757-***-**** (cell)

ad4gri@r.postjobfree.com

OBJECTIVE: Desire to apply my vast knowledge and skills in Computer Technology in a job-related position.

PROFESSIONAL SUMMARY:

Solution-focused IT security expert with over 6 years of expertise in vulnerability, risk management, security designing, installing, and maintaining mission-critical network security appliances, from IPS to Firewalls, for networks. Using multi-vendor hardware, such as Cisco, Palo Alto, BlueCoat as well as having practical experience with routers, switches, firewalls, wireless hardware, load balancers, vulnerability scanners, intrusion detection and prevention hardware, Nessus, Microsoft solutions, such as Windows Server OS and Active Directory up to this point. Expert in Safeguarding Infrastructure and Data.

TECHNICAL EXPERTISE:

Hardware: A large range of various Palo Alto Firewalls, BlueCoat SG Proxy, Cisco routers,

IP routing: Static Routing, BGP, OSPF,

LAN technologies: VLANs, Trucking, EtherChannel, LAN/WAN

WAN technologies: L2/L3 VPNs, SDWAN.

Security: Site to site and remote access, IPsec VPNs, Packet filtering, RADIUS, TACACS, Cisco AnyConnect, Palo-Alto global protect.

Protocols: TCP/IP, UDP, IPV4, DNS, DHCP, SSH, LDAP, SMTP, NAT (source / destination), NTP

Operating Systems: Windows, Active directory, Linux, Pan OS

Tools & Management: Wireshark, Splunk, ServiceNow, SolarWinds

PROFESSIONAL CERTIFICATIONS:

Microsoft A+ (Certified)

Security+ (Certified)

Windows 7 (Certified – MCP)

Palo Alto A.C.E

CCNA (in progress)

I am U.S Citizen with current VA D/L and Security Clearance

EDUCATION: Polytechnic Institute Christchurch, New Zealand 1998-2000

“National Diploma in Business Computing”

Course Certificates Acquired:

Software Fundamentals, Program Development, Data Organization, Hardware Fundamentals, Operating Systems Overview, Systems Overview, Word Processing and Spreadsheets, Interpersonal Skills, Accounting.

Cashmere High School Christchurch, New Zealand 1980-1984

University Entrance (Qualifying Diploma, 2nd yrs. Pre-Collage)

Sixth Form Certificate (1st yr. of Pre-College Courses)

Fifth Form Certificate (High School Diploma)

EXPERIENCE: Sumaria Systems Inc Langley AFB 06/22-Present

Andrew Wiseman 757-***-****

Boundary Technical Lead

Managing staff / Assigning Shifts (General Admin tasks).

Training Staff / Documentation (creation).

Enterprise Projects: NTP – change from MD5 to SHA1 encryption.

CAC Pin reset system

Win-RM for User-ID management

Palo Alto User-ID Windows server implementation

Network Troubleshooting (including working with other departments, i.e Infrastructure / Directory Services).

Remedy System create / Implement (Close) firewall change request.

Manages projects for network deployment, upgrades, and change management.

Configures, manages, and supports Palo-Alto Firewalls using Panorama for site-to-site VPN.

Implements High Availability (HA) configurations for enhanced firewall resilience.

Configure SolarWinds for to ensure high availability and disaster recovery procedures.

Troubleshoots traffic passing through firewalls using logs and packet captures.

Installs, configures, and maintains Palo Alto software codes.

Utilizes Panorama to manage multiple firewalls efficiently.

Implement STIG compliance on Palo Alto Firewalls per DOD

Configure / Manage Palo Alto ACLs / Polices to DOD standards.

Sumaria Systems Inc Langley AFB 04/18- 05/22

SME 2 ( Backshop / Engineering )

Review firewall change requests, provision/stage, and install/push firewall security policies.

Optimize existing firewall policies to enhance both security and performance.

Participate in 24/7 on-call support, ensuring continuous availability and responsiveness to security incidents.

Network Troubleshooting (including working with other departments, i.e Infrastructure / Directory Services).

Worked on Implementing URL filtering on Enterprise Network Palo Alto Firewalls.

Managed / Configured / Maintained User-ID for enterprise network Palo Alto Firewalls.

Replaced / Upgraded Palo Alto Firewalls on Enterprise network.

CSRA Inc Military Sealift Command 03/17-03/18

C4S Technician II

SOP creation / management

Network installation / Configuration

Workstation imaging / installation

HBSS installation / upgrade

Hardware replacement / installation

Software configuration

CAT5 Wiring / Fiber connections for Network installs

Server setup (DHCP/DNS/AD installation / configuration)

Kforce Inc Langley AFB 09/14-03/17

SME 2

Manage approx. 80 Bluecoat SG proxies in Enterprise environment.

Manage approx. 80 Sidewinder firewalls for USAF in Enterprise environment.

Remedy system – resolving, opening, assigning tickets.

Sidewinder Firewall troubleshooting / management

BlueCoat SG Proxy troubleshooting / management

BlueCoat SG Proxy rebuilding

Ensure BlueCoat devices compliant with STIG / Security polices per DOD

Network Troubleshooting (including working with other departments, i.e Infrastructure / Directory Services)

Website Troubleshooting via SG Proxy

SRA International Inc Military Sealift Command 04/14-09/14

Associate Systems Admin

SOP creation / management

Network installation

Workstation imaging / installation

HBSS installation / upgrade

Hardware replacement / installation

Software configuration

CAT5 Wiring / Fiber connections for Network installs

Server setup (DHCP/DNS/AD installation / configuration)

Whitridge Assoc Inc Military Sealift Command 09/13-04/14

C4S Technican (SRA Inc)

SOP creation / management

Network installation

Workstation imaging

HBSS installation / upgrade

Hardware and Software replacement / installation / configuration

CAT5 Wiring / Fiber connections for Network installs

World IT Solutions Norfolk Naval Base 03/13-09/13

Helpdesk Service agent

Activate accounts - both Navy and Marine networks

Global Address Book updates

Troubleshoot connectivity

Outlook 2007/2010 issues

PKI issues (CAC cards with email / encrypted email)

Help customers with remote connections

Remote assistance with software issue

Ciber Inc / CRGT Inc Fort Eustus, 09/10-11/12

Technical Support Specialist

Create Accounts / reset passwords in Active Directory

Create /Resolve /Assign tickets in Remedy System

Create /Resolve Right Now Tickets

Assist customers with various ALMS /DLS issues

Assist DTF Managers with network /software issues in DLS websites

Create procedures for helpdesk manuals as required / needed

Retina / Nessus scan reviews / resolution / configuration

Cegedim Dendrite Chesapeake, Virginia 01/07-09/10

CSR 1 (first 3 months with Temp Company -Then permanent employee)

General Troubleshooting of connectivity issues

Troubleshooting propriety software

Hardware replacement (tracking)

AOP Project work

SME (Subject Matter Expert - Laptops, Printers, Excel, Reports)

Reams Computer Corporation Newport News 12/03-10/06

Technical Consultant

Repair / Installation of Computers / Servers / Scanners (production models)

Installation of Scanning software – both custom and production (LaserFiche / VRS / Custom Applications)

Inventory control – ordering parts for customers and stock for repairs

General maintenance / repair for Scanning Equipment

Testing of customer units before installation (Hardware / Software)

Upgrading Computers / Servers / Operating Systems (linux)

Verifying defective products / installing new parts

LAN installation / configuration / management

A-Temp Services Newport News 08/03-12/03

Computer Technician (York County School Division)

Various projects and work orders (Hardware replacement/ software installations)

Maintenance / repair of computers in various schools in York County

Infusion of Dare Elementary School New computer installs / profiles / policies

Loading student computer images and profiles

Testing/evaluation of new computer parts/ images for future infusions

Best Buy VA Beach/Newport News 07/02-08/03

Services Technician (Part-time)

Duties included testing / troubleshooting computers

Upgrading computers (Hardware installations)

Receiving/ shipping of customer units to service centers

Installing software and upgrading Operating systems

Assisting customers with questions on Computer / Networking solutions

Setup of new customer units

Data migration and backup

Contact this candidate