Customer Service Correctional Officer

Melinda Otero

**** * ******** **.

Chandler, AZ. 85224

Phone: 480-***-**** (home), 480-***-**** (mobile)

Email: *******@*****.***

Objective:

Detail-oriented professional with extensive experience in correctional operations, security, and customer service seeking to leverage skills and leadership abilities in a challenging role.

Work Experience:

Correctional Officer

Arizona Department of Corrections

04/1991 - 06/1994

Conducted inmate cell searches, strip searches, and maintained visual surveillance of detention facilities.

Supervised inmate services, recreation, meals, visitation, and clothing exchanges.

Utilized non-lethal weapons for inmate control and responded to emergency situations effectively.

Gathered information for investigations, prepared reports, and maintained security equipment.

Lieutenant

Concept Incorporated of Delaware

06/1994 - 06/1996

Supervised correctional officers and sergeants, managing institutional operations and staffing schedules.

Conducted specialized investigations and adjudicatory functions.

Ensured compliance with security protocols and maintained evaluations for staff.

Detention Officer

Maricopa County Sheriff’s Office

06/1997 - 10/2010

Conducted security walks, headcounts, and inmate searches.

Managed visitation records and enforced OSHA regulations for safety equipment.

Responded to emergencies, administered CPR, and gathered information for investigations.

Maintained and purged inmate files, inspected security equipment, and communicated effectively over radio channels.

Seasonal Mail Handler

U.S.P.S P&DC

12/2011 - 03/2012

Processed and distributed mail for efficient delivery.

Daycare Provider

Nanas Daycare

05/2011 - Present

Provided childcare services in a nurturing environment.

Night Auditor

Hawthorn Suites By Wyndham

09/2019 - 07/2021

Welcomed guests, managed reservations, and processed payments.

Reconciled nightly finances and responded to guest inquiries.

Warehouse Associate

Amazon (KRB9)

09/2023 - Present

Operated power industrial trucks and maintained high productivity levels in warehouse operations.

Certifications:

AED, Adult, Child, and Infant CPR & AED Certified (Expires 10/07/25)

Certified in Emergency Situations (FEMA Emergency Management Institute, 12/2001)

Education:

G.E.D. from Safford High School, 1988, Safford, Arizona

American Teller School, Financial/Banking, 1989, Phx, Arizona

Military Service:

Navy Reserves, 08/10/1998 - 08/10/2000

Skills:

CPR and First Aid

Leadership and Supervision

Security Operations

Conflict Resolution

Customer Service

Record-keeping and Reporting

References:

Available upon request.

Contact this candidate