Juan M. Fernández

**** ***** ******* **

El Paso, Texas 79936

915-***-**** Email: ad4gpx@r.postjobfree.com

Objective

Dedicated career professional with strong background in management, managing accounts, public relations, increase productivity by enhancing customer relations, training and development, group orientated structures and recognize the importance of teamwork, strong work ethics and value diversity.

Professional Experience

HR On-Site Representative February, 2016 to Present

RM Personnel El Paso, Texas

Serve as the primary contact and liaison between RM Personnel and client in matters relating to the administration of the day-to-day Human Resources support of RMP’s temporary personnel assigned to client. This includes but is not limited to all of the regular human resources requirements (i.e. employment, labor, management and employee relations, EEO, ADA/FMLA, Training, Benefits, Compensation, Safety, etc.). Oversee the basic day-to-day onsite payroll issues. Significant safety or payroll issues are elevated to the appropriate department. Maintain contact and communicate regularly with the client contact and line supervision on a wide variety of company related issues and to receive feedback on the service being provided. Contribute to change decisions, attend monthly management meetings, conduct monthly safety facility walk-thru to assess any major safety issues. Process incoming or new employees according to policies and procedures insuring all paperwork is complete, accurate, and submitted to Payroll and Benefits departments in a timely manner. Explain and carry out company and client policies and procedures and assure State and Federal Employment Laws are adhered to. Conduct and assist in the discipline of employees in accordance with the company’s discipline policy. Conduct termination of employees in accordance with policies and laws. Prepare and/or review all paperwork associated with HR actions for employees including job: status, salary, shift, department, changes, performance, appraisals, etc. Comply at all times with all rules, regulations, policies and laws governing this type of work. Provide on-site orientation and awareness of the basic safety program and its application to the client. Work with the Benefits/Risk Manager and Department Coordinator on issues of safety and/or accidents.

Sales Associate – (Part-time) July. 2018 to December 2019

Dillard’s Department Store El Paso, Texas

Customer Service and Sales - Greeted and assisted customers while providing excellent customer service. Demonstrated WORTH behavior consistently. Partnered where needed for additional support. Actively and enthusiastically engaged customers while working to resolve problems and assist with credit, rewards, and gift card programs. Promoted Findmore and other programs intended to drive sales and enhance customer service.

Checkout Standards – Completed checkout processes including returns and re-ticketing. Assisted with the signing and merchandising standards at all checkouts while stocking and merchandising impulse Fixtures and replenishment.

General Operations - Assisted with sales efforts as needed. Assisted with recovery, put backs and fitting room maintenance as needed.

Performance Standards – Supported company shrink and safety initiatives. Met establishment performance standards for the role on a consistent basis, including (but not limited to) the company’s SPH program, product and service sales, customer service, profit, productivity and attendance.

Operations Manager January, 2005 to June, 2014

The Lofton Company, LLC El Paso, Texas

Oversaw daily operations; assumed all responsibilities including, but not limited to, supervision of internal staff and temporary employees, scheduling of appointments, evaluations, and counseling of in-house staff and temporary employees.

Managed and maintain all employee files and payroll of 500 plus temporary employees.

Conducted training sessions and new employee orientations; created, maintained and updated personnel files; processed Texas unemployment claims, issues and hearing, processed Worker's

Compensation claims and documentation, all aspects of employee benefits coordination. Responsible for selecting, training and developing the branch staff and for monitoring, performance to achieve business results. Led the branch office in business development, excellent customer service delivery, customer and employee retention, recruiting, and expense management. Overall responsibility for the profitability of the branch during my time as acting Branch Manager. Attended corporate leader's meeting twice yearly for overview of branch and company goals. Built strong relationships with business owners and decision-makers in order to develop long term partnerships to provide staffing and recruiting service to business. Accountable for day-to-day follow up of client retention locally. Ensured that branch staff followed all operating procedures that would optimize efficiency and excellent customer service. Responsible for branch P&L to include accounts receivable/payable and payroll for up to 250 employees. Worked closed with customers on safety-related issues to prevent injuries in the workplace. Coordinate day-to-day activities for business operations. Established and oversaw staffing and facility management contracts with local businesses. Handled many employment related issues to include employee relations, safety training orientations and development, benefits, compensation, organizational development. Operated with company policies exercising discretion and independent judgment in decision making.

Education

El Paso High School- High School Diploma

Skills/Additional Training Completed

Bilingual – English/Spanish

Office procedures/spreadsheets/word processing/Managing business account

Common PC Software Application-Microsoft office/Excel/Outlook/Windows/Publisher and PowerPoint

Work Attributes

Responsible / Detailed / Organized and Dedicated / Self-driven

Efficient / Eager to learn new task / Works well under pressure

Recognizes the importance of teamwork and strong work ethics

Good interpersonal skills / ability to work well with internal/external customers

Personal and Professional References Available Upon Request

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