Zakkiya Corey

Lutherville Timonium, MD ***** 443-***-**** ad4gpv@r.postjobfree.com

WEBSITES, PORTFOLIOS, PROFILES

www.linkedin.com/in/zakkiya-corey-a77527117

PROFESSIONAL SUMMARY

Proactive professional with 16.5 years of experience and proven knowledge of customer service, data entry, and meeting planning. Aiming to leverage my skills to successfully fill the role at your company. Experienced Telemarketer with an extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries. Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Enthusiastic Paraeducator polished in curriculum development, behavior management, and recordkeeping. Adaptable and accommodating professional with 10 years of hands-on experience assisting instructional support service and classroom teachers. Commended for consistently providing children with necessary learning tools to advance and build knowledge for success.

SKILLS

Organizational Skills

Customer Service Skills

Empathy

Motivation

Leading Group Discussions

Teaching and Instruction

Classwork Oversight

Constructive Feedback

Activity Oversight

Behavior Modification

Fine Motor Skills

Microsoft Office

Classroom Monitoring

Language Skills

Teacher Assistance

Instructional Support

Social and Group Settings

Maintaining Work Areas

Heavy Lifting

Quick Thinking

Behavior Control

Individual Sessions

Behavioral Plan Management

Documenting Behaviors

Supply Stocking

Data Entry Software

Classroom Inclusion

Microsoft Excel

Efficient and Detail-Oriented

POS Systems and Ordering Platforms

Upselling Products and Services

Calm and Professional Under Pressure

Building Customer Trust and Loyalty

Customer Data Confidentiality

Microsoft Exchange

Critical Thinking

Sales and Upselling

Excellent Attention to Detail

Product and Service Knowledge

Telephone Etiquette

CRM Software

MS Office

WORK HISTORY

FREELANCER 05/2020 to CURRENT

Market America Greensboro, NC

Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

Collected, arranged and input information into database system.

Gathered, organized and input information into digital database.

Generated reports detailing findings and recommendations.

Educated staff on organizational mission and goals to help employees achieve success.

Developed strong rapport with customers and created positive impression of business.

Listened to customer needs and desires to identify and recommend optimal products.

TELEMARKETING SALES REPRESENTATIVE 05/2021 to 09/2022

VERA-FAST Rocky River, OH

Completed daily cold calling and outreach to build sales pipeline.

Explained product prices and packages as well as answered questions and addressed concerns of customers.

Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.

Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

Recorded contact information of customers and potential customers in internal database.

Troubleshot problems for callers and helped independently resolve common issues.

Answered questions about company offerings with knowledgeable responses about products and services.

Answered inbound telephone calls from interested customers to persuasively discuss offerings.

Escalated concerns or advanced problem calls to management staff.

Overcame objections using friendly, persuasive strategies.

Set up appointments with interested customers according to schedule availability.

Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

Provided information about available products and services, membership details, and purchase advantages.

CUSTOMER SERVICE OPERATOR 10/2021 to 04/2022

Liveops Baltimore, MD

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Documented and detailed calls and complaints using call center's CRM database.

Resolved concerns with products or services to help with retention and drive sales.

Educated customers on current promotions, upgrades or new offerings available under current plan.

Responded to customer comments and questions via LiveChat during shifts.

Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Described product highlights and benefits to help guide purchasing decisions.

Investigated and resolved customer inquiries and complaints quickly.

Recommended products to customers, thoroughly explaining details.

Responded proactively and positively to rapid change.

Exhibited high energy and professionalism when dealing with clients and staff.

Met customer call guidelines for service levels, handle time and productivity.

Educated customers about billing, payment processing and support policies and procedures.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Maintained up-to-date knowledge of product and service changes.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Communicated professionally with colleagues, freelancers and clients.

ADMINISTRATIVE ASSISTANT 10/2018 to 09/2020

MARYLAND PROPERTY MANAGEMENT Cockeysville, MD

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for staff teams.

Sorted and distributed office mail and recorded incoming shipments for corporate records.

Generated reports and typed letters in Word and prepared PowerPoint presentations.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Monitored supervisor's work calendar and scheduled appointments, meetings and travel.

Coached new employees on administrative procedures, company policies and performance standards.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Processed invoices and expenses using QuickBooks to facilitate on-time payment.

Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

Handled client correspondence and tracked records to foster office efficiency.

Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.

Arranged rapid office equipment repair and maintenance with vendors.

Organized weekly staff meetings and logged minutes for corporate records.

Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Performed research to collect and record industry data.

PARAEDUCATOR, SPECIAL EDUCATION 01/2007 to 05/2017

JOHN ARCHER SCHOOL Bel Air, MD

Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.

Created and developed lesson plans to meet students' academic needs.

Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.

Developed and implemented classroom routines to address varying student needs.

Collaborated with students with multiple degrees of special needs to accomplish various tasks.

Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.

Collaborated with teachers to help with classroom and workload management.

Documented behaviors, implemented interventions and treatment results.

Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.

Assisted teachers and worked individually with students with special needs, helping each navigate education system.

Prepared instructional materials for group and one-on-one use to comply with established curriculum.

Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.

Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.

Assisted teachers with classroom management and document coordination to maintain positive learning environment.

Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.

Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.

Monitored student classroom and outdoors activities to promote student safety.

Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.

Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.

Handed out classroom materials, like pencils, paper and crayons.

Collated classroom materials to help teachers prepare for daily instruction and activities.

Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.

Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.

Relieved classroom teacher during breaks and maintained order and structure in classroom.

Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.

Assisted classroom teacher in supervising snack time and indoor and outdoor play.

Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.

Led activities that developed students' physical, emotional and social growth.

Taught multiple subjects to students with intellectual or emotional disabilities.

CUSTOMER SERVICE REPRESENTATIVE AGENT 06/2013 to 04/2015

AnswerPro Forest Hill, MD

Offered advice and assistance to customers, paying attention to special needs or wants.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Responded to customer requests for products, services and company information.

Recommended products to customers, thoroughly explaining details.

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Cultivated customer loyalty, promoted repeat business and improved sales.

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Responded proactively and positively to rapid change.

Exhibited high energy and professionalism when dealing with clients and staff.

Met customer call guidelines for service levels, handle time and productivity.

Educated customers about billing, payment processing and support policies and procedures.

Maintained up-to-date knowledge of product and service changes.

Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

EDUCATION

Diploma General Studies

High School Diploma 06/2006

North Harford High School, Pylesville, MD

ACCOMPLISHMENTS

Developed course plans aimed at meeting the academic, intellectual and social needs of each student.

Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Resolved product issue through consumer testing.

Used Microsoft Excel to develop inventory tracking spreadsheets.

ADDITIONAL INFORMATION

Request references available upon

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