Rolland Atemlefac

404-***-**** **** Tucker Lane Baltimore, MD 21207 ad4gpq@r.postjobfree.com

Summary

Computer Technician with 3+ years of experience in repairing computer hardware, diagnosing and resolving network and software issues. Skilled in maximizing productivity by patching and upgrading various applications. Planning, installing and configuring Windows Server and Workstation.

Skills

•Identify, diagnose, and document hardware failure or software problems on a variety of computers or computer-related equipment

•Provide technical explanations, do problem analysis, and recommend complete solutions to walk-in customers through consultative solution selling; build repeat business through customer satisfaction

•Recommend components/configurations and assemble customized computer systems

•Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event

•Operating Systems: Linux (Red Hat & Ubuntu), Windows

•Configure, install and upgrade operating systems, including Windows, Apple OS X, Linux, iOS, Android and Windows Mobile.

•Set up and troubleshoot peripheral devices.

•Assemble and disassemble computing hardware.

•Set up and support basic home and small office networks.

•Hard skills: record keeping, job ticketing, preventative maintenance.

• TCP / IP, troubleshooting, LAN,WAN, network concepts, email configuration and support.

Professional Experience

Help desk technician

Infinity Healthcare Services ( Present )

Install and Upgrade operating system

Troubleshooting / Solving computers issues and Ipads (tablet computers)

Use Active directory and users login and group policies

Providing remote technical support via internet or phone.

Backing up and restoring files.

Help desk support analyst

Community college Baltimore February, 2021-2022

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.

• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.

•Provide technical support to end users over the phone “administrators and students”.

•Able to communicate in simple and understanding language

UBER DRIVER (2017-2019)

Providing customer service to the general public (on the uber platform)

Communicating with customers and keeping a friendly atmosphere.

Ability use the uber software independently.

Ability to read and use information.

Customer Service Agent MTN Company, Limbe, Cameroon, MARCH 2014 - AUGUST 2014

• Managing human interactions naturally and effectively .

•Resolving issues and troubleshooting technical problems.

•Providing proactive customer outreach

•Collecting and analyzing customer feedback

•Resolving issues and troubleshooting technical problems

Education

• Community College of Baltimore County

•High School graduate (Government high school Limbe Cameroon, June 2013)

Certifications

CompTIA A+

High School Certificate (GED)

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