YAR MUHAMMAD

Sales & Marketing / Customer Service Management

Operations

Gender: Male

Date of birth: 29/10/1977

Email:

ad4gpo@r.postjobfree.com

Phone: +923**-*******

+923*********

Website:

Address: Flat # 08, Block # 10, C Type,

PHA Flats, G-11/4 Islamabad, Pakistan

EDUCATION

Master of Business Administration (MBA), Mohammad Ali Jinnah University, Islamabad, Pakistan (2000 - 2004)

Bachelor of Commerce (B.Com), Punjab University Lahore, Pakistan (1997 – 2000)

Post Graduate Diploma (Hospital Management)

Health Services Academy – Islamabad (2023 – to present) Diploma in Caregiving

Alison (Dec 2023)

EXPERIENCE

PROFESSIONAL SUMMARY

Dynamic and results-driven Sales, Customer

Service and Operations professional with more

than 19 years & 8 months of successful

business development, competitive market

share expansion, and customer relationship

development. Advantage finely honed

interpersonal and time management skills to

successfully manage a team and increase

profitability achieving corporate goals and

objectives. Energetic and goal-oriented with a

genuine passion and a well-rounded

background in supporting a prominent

organization in optimizing performance and

growth.

SKILLS

Sales & Revenue Generation:

Business Development

Sales Management:

Complex Problem

Solving

Tazah Technologies, Sales & Operations Lead

JAN. 2022 - APR. 2022

Key Responsibilities

● Retailer addition Planning.

● Assess the market to gather insights and competitor information

● Ensuring smooth channel upkeep.

● Look after warehouse/financial Operations

TELENOR PAKISTAN, Channel Operations Specialist

FEB. 2018 - SEPT. 2020

Key Responsibilities

● End-to-End management & ownership of Telenor franchise channel operations.

● Ensuring smooth and error-free channel upkeep on all franchise channel-related processes & systems.

● Successful execution of BVS deployment/re-deployment and health checks.

● Ensure smooth GSM/FS Business operations.

● Ensure MOM GSM/FS business growth and retail out reach for customer serving.

● Provides BVS Device Operational & Management Support.

● Managing Buffer Stock and responsible for Regional Stock Keeping.

● Support Retail Planning on developing BVS Systems & Processes and New Product/Service Enablement.

● Managing BVS Complaint Management System.

● Provides Support for timely processing of Orders in System. Weekly FS Credit approval/disbursement and recoveries from market Business Outreach:

Customer Relations

Data analysis:

Project management

Interpersonal

skills:

Communication

Skills

Leadership:

Problem solving

Time management:

Critical thinking

Computer Skills:

MS Office

PROJECTS

● BVS Re-Deployment/Expansion

● BVS Launch CFT Member

● CRM Modernization - CFT Member

● Project Tracking

● Franchise Resource Management System

● Order Management System

● Franchise Service Uplift CFT Member

● RSA Soft Token two Factor security system.

● Commission Management System

● Sales Tracking System

AWARDS / HONORS

● Employee of the Quarter Award (Q2'15)

in Telenor

● Certificate of Change Leadership in

recognition of his leadership in growing

regional BVS Retail Base. (Dec 18)

● Highflyer Unstoppable Circle North

TOWNHALL (Dec 18)

● Jeet Kay SIKANDAR - Excellence Award

(Special Reward on Extraordinary Performance

2017)

for smooth services over weekend.

● Conduct Monthly or need base Device Audits.

TELENOR PAKISTAN, Area Sales Head

SEPT. 2016 - JAN. 2018

Key Responsibilities

● Oversee First Call Activation (FCA) along with primary and secondary recharge.

● Manage the Franchise and provide timely and effective communication of targets.

● Assess the market to gather insights and competitor information.

● Plan routes and set targets for RSOs.

● Monitor Profitability and staffing at franchise end.

● Motivate franchise and retail staff and plan training sessions.

● Expand retail footprint to increase availability of Products and Services.

● Ensure and improve Quality of Sales by improving technique and follow-up

TELENOR PAKISTAN, Franchise Operations and Planning Specialist

APRIL 2013 - AUG. 2016

Key Responsibilities

● Oversaw end-to-end franchise channel management.

● Franchises & Vendors Contract Management & System Configurations.

● Managed franchise channel commissioning and access management of franchises.

● Directed quarterly audits and franchise tax issues.

● Led configuration changes in BSS System.

● Ran inventory categories, price commission definitions, policies and configurations.

● Provided regional operational support to key departments. TELENOR PAKISTAN, MNP Specialist

OCT. 2010 - MARCH 2013

Key Responsibilities

● Initiated timely coordination with Other Operators on daily basis.

● Effectively followed up on achieving resolution with in specified TATs.

● Planned for reduction of port-outs and retention of existing customer base.

● Communicated to each functional representative the scope, schedule and financial terms of MNP-related activities to secure necessary operational involvement.

● Handled PMD (Pakistan Mobile Database), PTA queries (Pakistan Telecommunication Authority).

● Executed fraud investigations.

● MNP training to Grameen phone delegation for launch of MNP. TELENOR PAKISTAN, Customer Relations Management

Executive

AUG. 2008 - SEPT. 2010

Key Responsibilities

● Analyzed status of service quality and make recommendations for REFERENCE

● Mohammad Qasim Awan

Vice President Circle North, Telenor Pakistan

Phone # +92-345-*******

● Taimur Ejaz

Regional Director Sales & Distribution

North 2, Telenor Pakistan

Phone # +92-345-*******

● Nausheen Fatima

Regional Director Sales & Distribution

North 1, Telenor Pakistan

Phone # +92-345-*******

improvement.

● Developed project mandate and time line.

● Identified resource requirements as well as stakeholders in the projects.

● Created and delivered Project Status report presentation to Steering Committee.

● Managed Project Completion and met the pre-determined timeline. TELENOR PAKISTAN, Customer Service Executive

FEB 2005 - JULY 2008

Key Responsibilities

● Providing on-the-spot guidance to Customers by addressing their problem.

● Forwarding queries and suggestions to the concerned departments.

● Help HR in coordinating Interviews for the new comers for WIC.

● Activation of Official connections and handling system related issues regarding Official numbers.

● Handling of F&F Post-Paid Connections.

● Nationwide coordination & resolution of Siebel & Tracker Issues highlighted by Service Centers.

● CFT member of Siebel releases & testing team from WIC side.

● POC for System Trainings for Service Centers.

● Coordination for launching of new Service Centers for region.

● Act as a backup supervisor for the center.

● Handling of Administration related activities of the Rawalpindi Office.

● Inventory Handling.

TELENOR PAKISTAN, Assistant to the Director

NOV. 2004 - JAN. 2005

Key Responsibilities

● Collaborated in day-to-day activities of the department.

● Coordinated with the roll out team in FAB forms. MOHAMMAD ALI JINNAH UNIVERSITY, Academic

Officer/Assistant Program Officer

JAN. 2002 - OCT. 2004

Key Responsibilities

● Coordinated degree programs with the Executive Vice President and the Dean Faculty of Engineering and Sciences.

● Handled Admission queries in the graduate programs and Ph.D.

● Coordinated administration-related issues of the Faculty of Engineering and Sciences.

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