Customer Service Team Lead
Resume:
Pamela Nieto
Team Lead Key Holder
La Porte, IN *6350
*************@*****.***
Team Lead/Team Cordinator/Cashier/stocker
Authorized to work in the US for any employer
Work Experience
Team Lead/Customer Service
Dunham's Sporting Goods - La Porte, IN
February 2022 to Present
I am Team Lead /Customer Service at Dunham’s as well I am the Team Coordinator of the shoe department . I do openings/closings of the store and I help customers with questions and greet customers as I see them and ask if they need help with anything. I back up the associates at the register if they get lines of customers as well.
Package Handler
Knox Fertilizer - Knox, IN
October 2019 to Present
I shrink wrap skids of fertilizer
Assitant Manager
Dollar General - Knox, IN
July 2019 to Present
Cashier/stocker/closer
Caretaker Assistant
Helping Hands Home Care - Michigan City, IN
March 2019 to Present
Clean clients homes And run errands
Caretaker
Comfort Keepers - LaPorte, IN
January 2019 to April 2019
Cleaning clients homes And run errands
Security Officer (Full-time)
Midwest Community Protection Agency - South Bend, IN September 2018 to April 2019
Security around apartment complexes
Non medical transportation
Around the clock transportation - Michigan City, IN September 2015 to March 2016
Driving Client to And from medical appointments
Education
High school or equivalent in GENERAL
Michigan City High School - Michigan City, IN
August 1987 to June 1991
None
Skills
• Patient Care
• Vital Signs
• CPR Certified
• Guest Services
• Customer Service
• Security
• Food Prep
• General Labor
• Load & Unload
• Residential Cleaning
• Home Care
• Caregiving
• Meal Preparation
• Laundry
• Communication skills
• Sales
• Supervising experience
• Customer service
• Leadership
• Guest services
• Sales
• Cash register
• Load & unload
• Vital signs
• Driving
• Security
Languages
• English and Spanish - Fluent
Certifications and Licenses
CPR Certification
First Aid Certification
Driver's License
Assessments
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Security guard skills — Proficient
December 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient December 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer service — Proficient
March 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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