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Kateryna Khorina

Product Owner

Collaborative SAFe Agile Product Owner with over 19 years of experience in product delivery and data analysis in the Healthcare Finance domain. Skilled in Agile methodologies, AWS, IAM and integrating Machine Learning into data analysis solutions.

Adept at prioritizing product backlogs and fostering cross-functional teamwork to drive successful functionality with AI/ML integration. Eager to continue enhancing user experiences and driving innovation in the industry.

EMPLOYMENT HISTORY

Technical Product Owner

Brinks Home, Farmers Branch, Taxes — Jul 2023 – Feb 2024

Delivered product vision by bridging the gap between business and development teams, prioritizing the product backlog, and creating epics/user stories/acceptance criteria based on company initiatives. Here is my main products: Customer Portal, Help Center, and IVR Chat Products.

Developed and maintained product roadmap, prioritizing features and enhancements based on stakeholder feedback.

Facilitated daily stand-up meetings and sprint ceremonies for a team of 12 developers.

Collaborated with cross-functional teams to build responsive APIs and integrate Machine Learning.

Digitalized user experience by automating existing processes to decrease money spent on technical support.

Planned end-to-end product development process, from concept to delivery.

Assembled products using SAFe Agile principles and methodology while ensuring compliance. Leaded all Agile ceremonies for my team and product: grooming, planning, demo sessions.

User story acceptance and training documentation creation.

UX Design Collaboration: Collaborated with the UX design team to gain an understanding of user preferences.

Issue Management: Analyzed and processed issues, while strategically planning for effective resolution.

Products: Customer Portal, Help Center, and IVR Chat Products.

Customer Portal Product Overview:

Purpose: The Customer Portal served as a self-service platform for our customers, empowering them to manage various aspects of their Brinks Home experience. These included:

Billing: Enrolling in AutoPay and adding payment methods.

Account Settings: Offering contract extension options, Brinks Home Plus warranty enrollment, and assistance for customers moving to a new house.

System Control: Allowing customers to arm the system, add equipment, and test their security setup.

Delivered Functionality some examples:

Assistance with Moving to Another House:

Functionality: We implemented a seamless process for customers relocating to a new residence. This involved presenting different service and equipment packages to users.

Technical Details: Dynamic API integration with a third-party system enabled real-time package options. The customer’s selection was then sent back via API.

Customer Returns:

Functionality: To enhance user experience, we digitized the manual process for handling returns of past orders.

Impact: This streamlined the return process, reducing the time and effort required for both customers and support teams.

Contract Extension:

Functionality: Integrating an external system API, we provided customers with personalized contract extension offers.

Process: The API presented various contract options, and the user’s selection was captured via a newly created API

Product Owner

MedeAnalytics, Richardson, Taxes — Aug 2018 - Jan 2023

Responsible for product vision and delivery in the Healthcare Finance domain, ensuring alignment with company goals and stakeholder demands.

Created roadmap aligned with company objectives, prioritizing product backlog.

Articulated requirements analysis into use cases/user stories/acceptance criteria and working closely with engineering teams to ensure they are understood and implemented effectively.

Leaded all standard Agile ceremonies such as sprint planning, backlog grooming, sprint review, etc.

Collaborator with cross-functional teams to build responsive web analytics, APIs, data solution and integrate AI/Machine Learning in to product.

Worked with Data Science team to integrate Artificial Intelligence and Machine Learning into my product.

Building program migration tools for web analytics from one platform/server to another/server Analyzed and processed issues, while strategically planning for effective resolution.

Product Overview:

Product: Our platform was a robust .NET-based solution that aggregated and analyzed big data from hospitals and insurance companies.

Purpose: The platform served as a three-level representation system with complex analytical functionality. Its primary purpose was to securely store, aggregate, and represent critical data related to claims, accounts, transactions, subscriptions, and inventory.

Business Intelligence Solutions: We leveraged this data to build various business intelligence solutions for our clients.

Delivered Functionality some examples:

Integration with External System APIs: To collect application usage data, we seamlessly integrated with external system APIs.

Interactive Dashboards and New Charts: I championed the creation of dynamic dashboards and visually compelling charts to showcase aggregated data.

SharePoint Integration: We injected APIs into our platform, enabling secure data communication between our system and SharePoint.

Business Analytist

MedeAnalytics, Kharkiv, Ukraine — Dec 2012 - Jan 2016

Leveraged technical program management skills to drive product development.

Developed, refined, and prioritized features and user stories for the product backlog, aligning with the company’s strategic roadmap and business objectives.

Facilitated sprint planning and backlog grooming sessions, optimizing team productivity. Assisted in the implementation of user stories, contributing to product development.

Collaborated with the UX design team to understand user preferences and incorporate feedback into product design.

Worked with cross-functional teams to develop responsive web analytics and APIs.

Employed Agile principles and methodologies throughout the product development process.

Conducted acceptance testing and UAT plan for new features, ensuring product quality and functionality.

Created comprehensive product documentation for both internal and external use.

Account Manager/QA

MedeAnalytics, Kharkiv, Ukraine — Aug 2005 - Dec 2012

Conducted thorough analysis of new requirements and collaborated with cross-functional teams to plan and deliver successful functionality.

Utilized SalesForce to manage customer relationships and sales processes.

Develop and implement innovative strategies to improve customer satisfaction and retention rates, leveraging data-driven insights and customer feedback

Identifying and analyzing potential risks in client projects to ensure timely and successful delivery, minimizing project delays and maximizing client satisfaction

Working cross-functionally with Customer Experience, Marketing, Legal, Sales

EDUCATION Master of Engineering - Internet Networks

Kharkiv University of RadioElectronics, Kharkiv, Ukraine — Sep 2000 - Jun 2005

SKILLS

HealthCare

Experienced

.NET Software Development

Skillful

Agile

Expert

Product Management

Expert

IAM/PAM/Secret Management

Experienced

Data Analysis

Experienced

Machine Learning

Experienced

MS Office (Excel, Word, Outlook, PowerPoint, MS Teams, Power BI)

Experienced

Program Migration Tools Management

Skillful

APIs

Experienced

Jira, Confluence

Experienced

Issue Management

Experienced

SQL

Experienced

Kanban

Experienced

LINKS

LinkedIn

CUSTOM SECTION

Certificate

Scaled Agile

SAFe Agile Product Owner/Product Manager certificate

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