Customer Service Accounts Receivable
Resume:
Tammy Olaiz
Manager
Yuma, AZ *****
***********@*****.***
I am highly energetic, outgoing and detail-oriented. I Handle multiple responsibilities simultaneously while providing exceptional customer service. Devoted Manager who sustains the highest level of customer service through efficient team and customer account management. Authorized to work in the US for any employer
Work Experience
Accounts Receivable Specialist
Secure Space Self Storage - Yuma, AZ
September 2022 to September 2023
Take inbound calls for accounts, receivable, and customer service. Problem-solving with accounts that were past due. Worked remotely
General Manager
U-Haul of Southern Arizona - Yuma, AZ
May 2009 to March 2022
Managed a 409 unit storage facility with 5 employees.
• Managed an operating budget for 5 employees
• Tracked sales performance
• Assisted with payroll
• Developed strong relations with customers and vendors on behalf of the organization
• Determined staffing and scheduling requirements
• Trained and mentored all staff
Head Housekeeper/Front Desk
Howard Johnsons - Yuma, AZ
May 2008 to April 2009
Manager
General Auto - Yuma, AZ
February 2000 to June 2006
Followed checklists to verify that all important parts were examined. Communicated with customers regarding vehicle issues and potential repairs. Contributed to repeat and referral business by using strong customer service and problem solving skills. Ordered accurate amounts of parts and supplies to maintain necessary inventory. Guided mechanics with decisions concerning repair and replacement of parts.
Collections Supervisor
Fleet Bank
January 1996 to January 2000
Colorado Springs, C O
Successfully managed the activities of team members. Created training manuals targeted at resolving even the most difficult customer issues.Recruited, managed and mentored new collection representatives.Monitored the daily activities of collection representatives. Interviewed, hired and trained new quality collection representatives.Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives. Developed rapport with the customer base by handling difficult issues with professionalism.
Education
High School Diploma
Kimball High School - Yuma, AZ
1981
Skills
• Team Management
• Employee Orientation
• Recruiting
• Management
• Salesforce
• Budgeting
• Profit & Loss
• Interviewing
• Office Management
• Payroll
• Pricing
• Event Planning
• CRM Software
• Hotel experience (1 year)
• Sales Management
• Communication skills
• Customer service
• Computer skills
• Team management
• Account management
• Leadership
• Customer service
• Recruiting
• Interviewing
• Mentoring
• Pricing
• Profit & loss
• Front desk
• Accounts receivable
• Office management
• Cash register
• Typing
Languages
• English - Expert
Certifications and Licenses
Driver's License
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