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Customer Service Network Engineer

Location:
Marauoy, Batangas, 4217, Philippines
Posted:
March 20, 2024

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Resume:

NECIE D. MENDOZA

CONTACT

San Francisco, Lipa City, Batangas

4217

+639*********

ad4go2@r.postjobfree.com

ABOUT

A highly organized and hard-working individual with 18 years of experience in telecommunications, seeking a dynamic role where I can use my excellent organizational and communication skills. To work in an environment where I can use my expertise in customer relations and problem-solving to provide exceptional customer service. EDUCATION

BACHELOR OF SCIENCE IN

COMPUTER SCIENCE • 2001-2003

Philippine Christian University (Taft

Manila, Philippines)

BACHELOR OF SCIENCE IN

COMPUTER SCIENCE•1999-2001

De La Salle, Lipa (Lipa Batangas,

Philippines)

SKILLS

Proficient in Microsoft Office

Suite

Oral and Communication

Administrative

Attention to details

Well Organized

Multitasking Abilities

AutoCAD

ArcGIS

QGIS

Ericsson Network Engineer

Software (ENE)

Alteryx / SharedPoint / Site

Handler / Tableau

EXPERIENCE

ADMINISTRATION ASSISTANT CUM HUMAN RESOURCES

ASSISTANT– NOV 2023 TO MAR 2024

SI MARKETS • DUBAI, UAE

• Maintain company’s and employee's confidentiality and handle sensitive information with discretion.

• Format information for internal and external communication – memos, emails, presentations, reports, and policies

• Manage executive calendars, travel reports, and appointments, and set up meetings. Takes minutes during meetings.

• Develop and maintain document control processes for the efficient management and recording of all incoming and outgoing documentation.

• Maintaining employee records and database.

• Collaborate with the Recruiter to post job ads on careers pages and process incoming resumes

INTEGRATION ENGINEER CUM DOCUMENT BILLING ASSISTANT– DEC 2019 TO APR 2023 (3Y 4M)

Ericsson Telecommunications, Inc. • Taguig Philippines

• Providing regular project updates to Managers.

• Collect all information needed from the Implementation group to proceed with the preparation of billing documentation.

• Create Project Summary Report (PSR), Net Sales, and Gross Receipt (GR) for line items valid for Hardware PSR billing and submit to the Client.

• Update and monitor the movement of the Project Summary Report (PSR) in the database and SharePoint for the visibility of Top Management and Customers.

• Check and track PO quantity for Supply and Services to avoid exceeded billing of the project.

• Checking the data input to ensure the accuracy of the final bill. AWARDS

Exporting Excel Table to Google Earth

– Ericsson Bronze Award 2017

Deployment of Standard Check in

AutoCAD –Ericsson Silver Award-2017

Auto Population on Project Progress

Report – Ericsson Bronze Award 2017

TRAININGS

Presenting to Influence

Communication Skills

Data Analysis using Excel

Introduction to Data Analysis

Project Management Basics

5G Overview

AutoCAD 2009

Editing in ArcGIS Desktop 10

Telecordia Network Engineer

2012

BACKGROUND

Nickname: Nez

Status: Single

Nationality: Filipino

Language: English, Tagalog

Religion: Protestant

• Ensure the completeness of supporting documents for invoicing.

• Upload submitted and approved billing documents for the Client’s records.

OSP FIBER PLANNER• JAN 2012 TO DEC 2019 (6Y 11M)

ERICSSON TELECOMMUNICATIONS, INC. • TAGUIG PHILIPPINES

• Perform routine geodatabase performance, maintenance, and documentation activities.

• Execute Quality Checklist (QC/QA) for designer’s common errors.

• Support the development and GIS Team.

• Responsible for creating and publishing maps from desktop to ArcGIS Online maps.

• Prepare High and Low-Level Designs, digitize maps, update municipal GIS (Geographic Information System) for infrastructure, parcel mapping, defining boundaries, manholes, handholes, and poles and equipment.

• Provide shapefiles and CAD plans for engineering projects to support the department's functions.

• Conduct basic training GIS Tools for newly hired designers. INSTALLATION ENGINEER• JUN 2009 TO JAN 2012

LIVING @ SENSE TELECOMMUNICATIONS • TAGUIG PHILIPPINES

• Create a Technical Site Survey Report (TSSR) based on the surveyed data, meet the target deadline of submission, and minimal revisions to submitted documents.

• Conducts site survey and handles feedback from site engineers, ASP, and clients.

• Perform basic CAD editing for site drawings.

• Provide daily updates of TSSR to Top Management. PERMITTING & SITE ACQUISITION COORDINATOR• NOV 2004 TO JUN 2009

ERICSSON TELECOMMUNICATIONS • TAGUIG PHILIPPINES

• Prepare and secure primary telecom permits like Radio Frequency from ATO (Air Transportation Office), DOH Dept of Health) Permit and National Telecommunication Commissions.

• Coordinate approval of permits from NTC officials.

• Responsible for facilitating communication, collaboration, and information sharing between Client and internal management. ADMIN ASSISTANT • NOV 2003 TO NOV 2004

ERICSSON TELECOMMUNICATIONS • TAGUIG PHILIPPINES

• Responsible for ordering and maintaining an accurate inventory of office equipment and tools.

• Prepare memos, letters, and emails for clients and employees.

• Prepare payroll and reimbursement of employees.

• Direct reporting to CEO for the updates and status of daily collections.



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