CURRICULUM VITAE OF MHLUZI NOMBONGO ALBERTINA

Home Address: *** ****** ****** ******, ********* Complex, Arcadia, Pretoria,0083 Cell: 073-***-**** Email: ad4gna@r.postjobfree.com

I have extensive experience in the Customer Service and Education Section at Albany Museum in Grahamstown. I also did tour guide training in Livingstone Tourism Academy in Cape Town Civic Centre. I have obtained my Diploma in Tourism Management in Walter Sisulu Bika Campus at Butterworth.

PERSONAL INFORMATION

Nationality : South African

ID. Number : 830**********

Gender : Female

SKILLS AND COMPETENCE

Client orientation and customer focus

Accountability and ethical conduct

Communication skills both verbal and written.

People and Diversity Management

Knowledge Management

Problem solving and analytic skills.

EDUCATION AND QUALIFICATIONS

ACADEMIC EDUCATION

Institution: : Walter Sisulu University

Course : Diploma in Tourism Management

Modules : Communication in English

: End user Computer 1

: German 1

: Marketing

: Tourism Development

: Tourism Management

: Law for Tourism

: Media and Public Relations

: Personnel Management

: Financial Management

: Event Management

: Travel Agency Operations

: Air Travel

: Co-operative Education

: Destination

Secondary Education

Name of School : Zwelixolile Secondary School

Grade Passed : Grade 12

Year: : 2005

Other Certificates Obtained

Qualification Institution Year

Tour Guide Livingstone Tourism

Academy

2020

Galileo Walter Sisulu University 2012

Employment History

Employer: Pick n Pay

Position: Sales Assistance and Cashier (June 2018 – October 2021) Assisting customers with their queries

Reporting all the complaints from customers to the supervisor Processing cash and card payments

Balancing cash registers with receipts

Attaching price tags to merchandise on the shop floor Keeping up to date the dates with special promotions and putting up displays Giving guidance and advise on product selection to customers. Stock shelving, stock control

Employer: Livingstone Tourism Academy

Position: Tour guide (September 2017)

Undertaking research and Planning Tours

Preparing and giving presentations

Offering sightseeing advise

Organizing and leading excursions

Problem solving

Translating and interpreting

Transporting and accompanying tourists

Employer: Albany Museum

Position: Education Section (January 2016 till May) Assist in developing programmed talks, activities and workshops around exhibitions or interesting topics.

Liaise with school learners, teachers and universities to promote activities of the museum. Conduct tours for school’s groups in line with school syllabus Assist educators to develop educational programs for visitors and learners. Launch new initiatives that seek the museum foot traffic. Represent and promote the museum on external educational bodies to establish a network of useful and productive partnerships.

Collect, evaluate, and apply feedback on the educational activities provided. Employer: Observatory Museum

Position: Customer Service and Education Section (September 2015 till December - Training)

Taking calls -incoming and outgoing

Issuing tickets

Handling cash and card machines

Operating pastel point of sales

Cashing up revenue and checking them against tickets Taking booking for visitors

Attending to visitors and giving them guided tours. Advise on regulation regarding procedures that will enhance visitor experience. participate in campaigns to advertise the museum.

REFERENCES

1. Mr. L. Mahlasela

Head of Department: Albany Museum

Cell No.: 083-***-****

2. Ms. Uvonier

Tour Guide: Observatory Museum

Cell No.: 076-***-****

3. Ms. Z Menzi

Personal Assistant: Department of Sport in Grahamstown Cell No.: 076-***-****

Contact this candidate