ERIKA MARTIN

ad4gn5@r.postjobfree.com

704-***-****

OBJECTIVE

Increase occupancy, reduce

delinquency and assist in

improving resident demographics

through ongoing targeted

marketing, providing superb

customer service to prospects

and current residents of the

community.

SKILLS

Accounting

Excellent Communication

Strong Negotiation Skills

EXPERIENCE

Atlantic Oral, Implant and Facial Surgery

Charlotte, NC

March 2023-February 2024

• Greeted and registered patients. Scheduled/confirmed appointments, followed up on cancellations and no shows, received and distributed mail.

• Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services provided.

• Assist Oral Surgeon chairside during procedures including operatory setup, anesthesia administration and cleanup.

• Preparing patients for surgery and monitoring vital signs during procedures

• Monitoring stock of surgical supplies and medication and replenishing these, as needed.

• Ensuring that instruments and equipment are effectively maintained.

• Operating x-ray and 3D Scanning equipment and developing radiographs for diagnostic purposes.

Vantastic Mobility, Wheelchair Accessible Dealership Wingate, NC

September 2021-March 2023

• Increased sales by 55% through business development and lead generation but most importantly my passion to understand the importance customers with mobility

challenges become independent again with services available such as providing: detailed descriptions of wheelchair accessible vehicles, modifications to existing vehicles, rental options, or assisting with financial solutions.

• Develop and implement promotional campaigns to increase sales.

2

SKILLS

Multitasker Master

Highly Organized

Quick Problem-Solving

Adaptability and flexibility

• Analyze customer feedback and develop strategies to improve customer satisfaction.

• Monitor and analyze competitor activities and adjust strategies as needed.

• Assisting customers by identifying their unique mobility need, finding vehicles or adaptive equipment that match their needs.

• Maintained good lender relations throughout

• Structured car deals for clients with no credit to above credit, in compliance with finance lender guidelines and dealership policy, resulting in quick funding, and highest level of customer satisfaction.

Capital Club, Ram Partners LLC

Indian Land, SC

Aug 2020 - Sep 2021

• Coordinating day to day operations

• Delegating tasks to employees

• Assisting with schedules for maintenance and vendor move ins and move outs.

• Monitoring resident complaints and resolving their issues

• Collecting and recording monthly rent payments along with posting late and eviction charges

Smiles in The Sun, General Dentistry

Indian Land, SC

April 2018-August 2020

• Assisted dentist with patient care, including preparation, cleanings, and sterilization of instruments.

• Maintained patient records, including charts and x-rays

• Performed office duties such as scheduling appointments, filing, and billing

• Educated patients on oral hygiene and preventive care techniques

3

Assistant Manager/Tribridge Residential

Mooresville, NC

Apr 2016- March 2017

• Processed and managed all building service requests, updated tenant contact information, researched past due invoices, and set up new vendors in system.

• Provided periodic budgets relevant to each property

• Analyzed various property related financial reports

• Managed front office operations, informed tenants through memos of new developments/events in the community

Assistant Manager/Sherman Residential

Charlotte, NC

June 2013-April 2016

• Assist Property Manager with daily operations, managing staff, resident issues, unit inspections and general maintenance of the property.

• Responsible for resident account payments, charges / credits, eviction filings, write off / recovery of bad debt, placing accounts with collections, SODA processing. Aided leasing agents with touring traffic, scheduling appointments for prospects and processing future resident applications. REFERENCES

Danielle Taperman

Community Manager

704-***-****

Matt Russell

Red Ventures Account Manager

803-***-****

Pamela Jansen

980-***-****

4

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